"I once had a client who was very demanding and aggressive on the phone. Nobody in our department wanted to answer the phone when he called. I took it upon myself to become the clients' main point of contact since I seem to have the thickest skin in these situations. When he would call, I was very to-the-point, didn't waste his time with small talk, but was of course very cordial. After a few successful calls, I started to add in comments such as 'I appreciate that you are so organized!' and 'When you call knowing what you need, it makes my job so much easier!' These compliments on his efficiency warmed him up a bit. Now, he calls asking for me, and we are on a friendly basis."

"I understand from my internship that the food production industry attracts a large variety of personalities. I am friendly and, during my internship, found it a touch challenging to connect with my supervisor, who was more 'matter-of-fact.' I did some online research on how to best communicate with her personality type and adapted. This relationship during my three-week internship wasn't the deepest, but I made it work. This situation will occur throughout my career, and I will choose to do the same; educate myself and adapt."