MockQuestions

Soho House Mock Interview

To help you prepare for a Soho House job interview, here are 30 interview questions and answer examples.

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Question 1 of 30

Describe for me your idea of a luxury holiday.

There is no right, or wrong, reply to this question. The interviewer wants to get to know you, and what your expectations may be when it comes to a luxury experience. When a question is open-ended like this, it is easy to ramble on, so be sure to stick to a few key points. For instance, discuss where in the world you would go, where you would stay, and how you would be treated. Perhaps you can mention which amenities would be available to you, on this ideal luxury holiday.

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30 Soho House Interview Questions & Answers

Below is a list of our Soho House interview questions. Click on any interview question to view our answer advice and answer examples. You may view six answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.

  • 1. Describe for me your idea of a luxury holiday.

  • 2. How has your post-secondary education prepared you for this role with Soho House?

  • 3. Our hotels host highly discerning guests. How will you accommodate the needs of these special guests?

  • 4. How would you respond if a customer left a negative review of yourself or Soho House online?

  • 5. What does the word 'hospitality' mean to you?

  • 6. Tell me about the worst guest you have ever dealt with, and how you persevered through the situation.

  • 7. How would you handle a co-worker who was acting unprofessionally towards our guests?

  • 8. Are you comfortable ensuring your guest services team is well groomed, meeting our clients' satisfaction expectations?

  • 9. Do you have experience collaborating with various departments to ensure all guest requests are addressed efficiently?

  • 10. What do you know about the Soho House guest loyalty program?

  • 11. How do you keep abreast on tourist and business traveling information?

  • 12. Have you ever been involved in the development and preparation of a hotel's strategic plan or budget?

  • 13. Discuss your experience in working and collaborating in a multinational environment.

  • 14. In which hotel management programs and software do you have experience?

  • 15. Do you believe Soho House should collaborate with online booking sites? Why or why not?

  • 16. Give me one idea how you would follow up on lost business or guests who have not returned in more than 12 months.

  • 17. What is RevPAR, and how do you calculate it?

  • 18. Are you able to offer flexibility in your schedule?

  • 19. How would you react if a celebrity checked into our resort?

  • 20. What would you do if a guest accused the housekeeping staff of theft?

  • 21. How would you build rapport with a guest who intimidates you?

  • 22. Have you ever worked in a luxury or upscale environment?

  • 23. How have you demonstrated a focus on personal development and career progression in the past six months?

  • 24. How do you demonstrate high levels of customer care?

  • 25. In this role with Soho House you will move from reception duties to task delegation, to assisting other departments. How do you deal with pivoting activities on a regular basis?

  • 26. Do you consider yourself of good style and taste?

  • 27. In which languages are you fluent?

  • 28. Soho House has KPIs to meet. Do you have any sales training?

  • 29. Is compensation the most important factor for you when taking a new job?

  • 30. Are you applying for any jobs with Soho House competitors?