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Safaricom Limited Interview
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32 Questions and Answers by Ryan Brown
Updated August 23rd, 2018
Job Interviews     Companies     Business     Communication Services    

Question 1 of 32

At your current or former place of employment, how important was communication and dealing with others?

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Answer Examples

1.

At your current or former place of employment, how important was communication and dealing with others?

Are you accustomed to working in an environment where clear communication with others is critical? Talk to the interviewer about your most recent work and how communication played a part.

Ryan's Answer #1

"In my previous role, healthy communication was required to protect the safety of our employees. We transported dangerous goods, and our management required that we all take specific workshops on team communication and appropriate documentation. The company was committed to upholding the body of research that shows that teams who communicate better also perform better. Because of this, I feel confident in my prior training and am sure that my communication skills are solid."

Michelle's Answer #2

"I currently do not enjoy a healthy level of team communication in my workplace - communication skills are neither required nor modeled by our management team. This is part of the reason I am seeking new employment. I highly value clear communication and believe I do my best work within teams who are highly communicative and collaborative. How do you encourage strong communication among employees here at Safaricom Limited?"

2.

How do you handle communicating bad news to a fellow worker or subordinate?

One of the toughest parts of communication can be delivering bad news to people that you work with and care for. Whether it is delivering a less than positive work review or terminating someone - it doesn't come easy. Assure the interviewer that you can handle this type of task in a transparent, concise and professional manner.

Ryan's Answer #1

"I believe no one enjoys sharing bad news with a co-worker, but I do have experience in doing so. When this type of task is required, I make sure, first, to practice empathy. Truth is always key, so I will be honest and clear when sharing the news. For instance, if I am to terminate someone's employment, I will not sugar coat the reasons; it's better that the employee learn and grow from that knowledge. I believe this approach would integrate well with Safaricom Limited's focus on trust, authenticity and humanness within its team environment."

Michelle's Answer #2

"Overall, I want my team members to trust me and to know where they stand. I try to be very direct with my communication skills. While showing empathy is always important, I try not to be over-emotional when sharing non-ideal information with team members - most news of this nature is fact-based and can be presented calmly and rationally. A sense of optimism can also help. Good or bad news, there is always a way to improve the situation and create something good from it. After delivering bad news, I will work with my coworker to find a positive solution."

3.

How would you describe your written communication skills?

Being a clear communicator, in written form, is a crucial skill to master. Have you taken any courses in communication and writing? Are you confident in your written communication skills? Talk to the interviewer about your written communication abilities and support your answer with a brief example or story.

Ryan's Answer #1

"I would describe my written communication skills as very strong. Writing has always been a passion of mine on a personal level, and I appreciate the importance of expressing oneself clearly, succinctly and without error in a business setting. That's a tremendous piece of building one's professional reputation. I have studied communication, writing and journalism at the university level and feel confident I could represent Safaricom Limited well in my written correspondence."

Michelle's Answer #2

"My written communication skills are solid. I often utilize written communications as a follow up to meetings or other in-person interactions. These meeting notes provide a reliable resource for associates to go back to and reference, plus might answer any questions that come up along the way. I believe the ability to express oneself clearly and confidently in writing is key for business success."

4.

If Safaricom Limited hired you today, what would you accomplish first?

When you start a new position, it is essential to set a goal on how you will make a positive impact quickly after being hired. Tell the interviewer what your impact goal is, should you be the successful candidate and hired at Safaricom Limited.

Ryan's Answer #1

"My first priority would be soaking up as much information about culture, process and KPIs as possible. I'd embark on a 'listening tour' in order to engage in deep conversation with my team and with my colleagues to discover the greatest current needs and how to prioritize them based on company goals for the quarter. Overall, I would strive to meet or exceed all KPIs for the business quarter as efficiently as possible."

Michelle's Answer #2

"If hired today, I would start with analyzing all quantifiable data from the last month, quarter and year to identify any challenges and set a plan to address them. I'd also look for team and company strengths in order to capitalize on or expand them in order to increase the company's bottom line. Overall, I'd be looking for patterns that help me make an immediate contribution to the team and the organization."

5.

What are your career aspirations beyond this job at Safaricom Limited?

Everyone has some dream or aspirations on where his/her career could go. Openly share with the interviewer where you'd like to see your job with Safaricom Limited take you. Be sure to include how you feel Safaricom Limited would fit in with those specific aspirations.

Ryan's Answer #1

"I have some pretty lofty career goals, and I also want to make a positive difference in the world. After researching Safaricom Limited and learning more about this position, I feel that this role fits with my future aspirations and allows me to do both. I would love to see myself promoted based on my hard work and results, eventually managing a team of my own. I believe there are many opportunities for advancement and professional development as Safaricom Limited continues to grow and transform lives."

Michelle's Answer #2

"This particular position is a goal that I have set my sites on for quite some time. I believe it is the next step in a long and fulfilling career in the telecommunications industry. The industry leadership that Safaricom Limited offers, combined with its higher purpose and its emphasis on continued education, is immense for me, and I feel confident I will gain skills in this role that will make me successful and professionally fulfilled."

6.

When a major problem arises, what is your first reaction?

The interviewer wants to know if your reactions to problems reflect maturity and professionalism. How you react will significantly determine how you fit with their existing team at Safaricom Limited.

Perhaps your computer crashes and you realize you may have just lost all of your hard work. Or maybe you are limited on time and have a deadline rapidly approaching. Demonstrate to the interviewer that you take a very methodical approach to problem-solving, rather than reacting in an impulsive way when a problem occurs.

Ryan's Answer #1

"I know that Safaricom Limited emphasizes speed and simplicity, so remaining calm when a problem arises is key. When a major problem arises, my first instinct is to take a step back and absorb what just happened. I then go into 'brainstorm' mode, jotting down potential ways to resolve the issue. From there, I can generally use a pros and cons list to determine the best course of action for a fast and amicable resolution."

Michelle's Answer #2

"Forging a new path and literally changing lives of people within previously unconnected communities is bound to bring with it some challenges and bumps along the way. The important thing is to remain calm and carefully discuss scenarios with the team in order to brainstorm possible solutions. I love that Safaricom Limited's culture encourages team members to trust one another and to support decisions once made; that will be key when deciding which path forward during a crisis."

7.

At Safaricom Limited, we value calculated risk. When have you taken an unusual risk in the workplace? What was the outcome?

The interviewer wants to know that you are capable of taking calculated risks in the workplace and that you understand the difference between a calculated risk and a risky choice.

Think of a work-related risk, like trying out a new idea to solve a problem. You may even take on a new responsibility that you're not trained in, which is a little bit of a risk. Give an example that shows you are thoughtful and strategic when taking risks.

Ryan's Answer #1

" I love this piece of the Safaricom Limited culture - the company is literally transforming lives, which can't happen without some level of risk. I love that leadership urges employees to be bold, to fall fast and scale fast, and I can definitely get on board with calculated risk. For example, last month I took an unusual risk by accepting an outside sales call when I am an inside sales employee. An existing client asked me to meet him because he had some additional business he was thinking of awarding our company, but he wanted to make sure we had a strong rapport before he handed the business over. I met him in person, and we got along so well that he gave me an additional $1M in annual business. I knew it was a risk because my traditional area of expertise is inside sales accounts, but I knew the reward was greater than the potential risk, so I took it."

Michelle's Answer #2

"I certainly took a risk by leaving my strategic account management position to take an entry sales position in another organization. My family thought I was nuts. But, while it was risky, I wanted to get into sales and I wanted to experience a startup environment. It worked out great, as I got basic sales experience, and then have been steadily promoted since. My career has moved in an upward trajectory so much faster since I took that leap of faith. I believe this makes me a good fit for the Safaricom Limited culture and its emphasis on taking risks in order to grow, both for oneself and for the company."

8.

Tell me about an error or mistake you made because of a breakdown in communication from you or one of your team members.

On occasion, mistakes will happen, and communication will be broken. Talk to the interviewer about a time that this occurred in the workplace. How did you resolve the situation?

Ryan's Answer #1

"This happens so easily when people are involved! I recall one instance where I misread an email from one of my team members. The tone was unclear, and I read it as sarcastic rather than in the positive tone my team member intended. After a tense conversation, the employee clarified her intention, and I learned that I was mistaken. She and I agreed to pay closer attention to email tone and to err on the side of positivity to avoid a similar situation in the future. Considering Safaricom's focus on speed of innovation, customer satisfaction, and a trusting and authentic team culture, I can see how this is an important quality for your employees to display."

Michelle's Answer #2

"This can be a major hardship for any team, and I appreciate Safaricom Limited's commitment to internal communication, collaboration, authenticity and trust among its team members. My current team recently suffered a missing link in communication with one of our vendors, whom we engaged with to complete a large service contract. We did not clearly communicate a change in the agreement, which affected the way the company executed against the contract, costing my team wasted time and resources. We were able to identify the breakdown in communication and change the process to ensure it does not happen again."

9.

Tell me about a time when your communication skills greatly benefited your team.

Strong communication skills are required to be an effective leader. How have your communication skills helped your team in the past, and how will they help the team at Safaricom Limited?

Ryan's Answer #1

"With the purpose of transforming lives, there's no question that teams at Safaricom Limited must work together and communicate seamlessly. There's a lot of great research available showing that teams that communicate well are able to complete projects in a quicker and more efficient way than those who don't communicate well. They also are more accurate in their work. This is the kind of teamwork I try to encourage among my colleagues - I believe in regular touch-base appointments - both for the whole team and for individual members - plus regular written communication that can be archived and accessed at a later date for clarity."

Michelle's Answer #2

"We recently rolled out a large organizational change. I took a very transparent approach to communication throughout the process. I asked the team for feedback and buy-in early in the process. We discussed some challenges that could be expected. Therefore, when the time came to roll out the change, there were very few surprises. It was a success! One of my favorite findings, when researching Safaricom Limited, was the fact that employees are encouraged to make a difference, each with his/her unique talents. I consider communication one of my greatest talents, and would be energized by the opportunity to put it to use for Safaricom Limited's mission of transforming lives."

10.

How do you handle a situation where your supervisor does not properly communicate information to you?

Others don't always communicate with you in the style that you would prefer. Talk to the interviewer about a time when you have handled a supervisor who does not interact with you in a way that you like or that is clear to you.

Ryan's Answer #1

"When I consider the fact that Safaricom Limited has a clearly stated expectation of communicating clearly, straightforwardly and coherently, I feel confident that this won't be much of an issue. But whenever I have had a supervisor who does not properly communicate with me, I first try to learn their style of communication and emulate it. I also try to ask a lot of questions and document instructions in writing as much as possible in order to make sure I'm understanding."

Michelle's Answer #2

"I try to be independent and find as many answers as possible on my own. As much as I would love to always work with supervisors who are great communicators, that is not always a realistic ask. I also try to repeat instructions just to verify that I'm hearing and interpreting what the supervisor really wants. If I'm really having trouble getting the information I need, I may also proactively schedule a meeting with my supervisor to discuss. I believe this approach would fit well within Safaricom's culture of trust, support and consistency."

11.

When entering a new job, describe how you build relationships with your new coworkers and supervisors.

Due to a wide variety of personalities, relationships can take time to form. How do you ensure that you have a strong line of communication with your co-workers and supervisors, right from the start?

Ryan's Answer #1

"I believe the first few weeks of any new posiation should be devoted to listening and understanding the culture, landscape, needs and expectations of team members and colleagues. I'm very excited about Safaricom Limited's purpose-driven and collaborative culture, and would be eager to start meeting as many colleagues as I could. In previous positions, I have found 'listening tours,' valuable, in which I schedule coffees, lunches or short meetings with as many colleagues as possible during the first few weeks to discuss their challenges, successes and expectations for the position. This sets us up as collaborators from the very beginning."

Michelle's Answer #2

"First impressions are everything, and I make a strong attempt to build relationships with all of my peers right up front when starting a new job. I schedule meetings to make an introduction and ask discovery questions to learn how I can best support them when working together. It is also important to gain insight into their preferred methods of communications. Also important, I try very quickly to show an interest in their lives outside of work - who they are, their hobbies, their families, etc., so that it's clear that I value them as individuals, not just as professional roles. This approach seems to mesh well with Safaricom's clearly stated value of a team-centered, trust-focused and supportive environment."

12.

Would you say you are a better oral or written communicator?

In which manner do you prefer to communicate - oral or verbal? Discuss your preference with the interviewer and support your answer.

Ryan's Answer #1

"I believe both oral and written communication are important for business success, and each has its strengths. I feel confident in both - in-person communication can be valuable for reading facial expressions, body language, etc., while written communication is ideal for establishing a record of important information. Over the course of my career, I've tried very hard to hone skills in both areas so that I'm a well-rounded, strong communicator."

Michelle's Answer #2

"I do not lean one way or another when it comes to oral or written communication. Both are equally important to me. If I have to choose just one, I will choose written communication as one can always refer back to written communication for reference."

13.

At Safaricom Limited, we give everyone the opportunity to be a mentor. Have you had the opportunity to teach an important skill to a co-worker?

Interviewers want to hear that you have experience teaching or mentoring other employees one-on-one. You may have taught a new hire all of your department's standard processes. Perhaps you taught a long-standing employee how to use Excel. You may have mentored an employee who was struggling to hit monthly goals. All of these scenarios are great examples to draw on.

Ryan's Answer #1

"I believe I have always grown from the opportunity to teach or mentor my colleagues. For example, last month our company introduced a new module in our SAP system, and I could see that one of our team members was having some trouble with the new module. I was familiar with it already, so I offered to help him. We spent his lunch hour for the next three days working on it. He eventually perfected his interaction with the module, and he's now teaching others. One of the things I've loved learning about Safaricom Limited during my research is how the organization specifically calls out empowerment and coaching as part of its leadership standards - I believe I will fit this well."

Michelle's Answer #2

"Absolutely. In each of my two previous roles, I have been tasked with leading a small team. I have worked on everything from appointment-setting and overcoming objections to price negotiations with those respective teams. What's more, I always look for an opportunity to connect with new team members. I try to always invite them out for coffee so they not only have a friendly face in the office, but also know that I can be a resource for them. I was promoted from their role, so I am always happy to share how I did it on such a fast timeline and what I've found effective that can help them be a change-maker in the company, too."

14.

Work volumes can become very high at Safaricom Limited. How do you handle a larger than average workload?

The interviewer wants to be assured that you can handle the workload required of you in this position and that you will not become overwhelmed if/when workloads unexpectedly increase. When workloads increase, stress levels do too. How do you react?

Ryan's Answer #1

"You don't transform lives through technology without taking on an ambitious workload, so I'd expect nothing less from Safaricom Limited. When I have a large workload on my plate, I do not stress over the tasks that are in front of me. Rather, I make a simple plan of which tasks are a high priority and which tasks are a lower priority. The higher priority tasks, I complete first. Through this system, I can focus on my tasks individually, rather than stressing out about the multitude of tasks ahead of me. I also love the satisfaction of being able to cross things off my list!"

Michelle's Answer #2

"Whenever I feel overwhelmed, I try to take a few deep breaths, review my list of tasks, and concentrate first on those that are of highest strategic priority to the organization - in other words, the tasks most likely to positively affect the company's bottom line. For Safaricom Limited, that also includes global expansion and innovation that provides outstanding customer satisfaction. If I can put my highest expenditure of resources there, I'm more likely to make a positive impact on the organization overall. "

15.

Tell me about a time when you improved communication between yourself and a co-worker or client.

Possessing the skills to improve communication in the workplace is a very valuable asset. Talk to the interviewer about your ability to enhance communication in the workplace. Be sure to tie in how your skills will benefit Safaricom Limited.

Ryan's Answer #1

"I know that Safaricom Limited is committed to connecting people and empowering economic growth, so I can see how strong communications skills are imperative. In my current position, I have one particular client who is a very brief communicator. If I ask two questions, he tends to answer only one. I learned quickly that he would not acknowledge anything for which he did not have a direct answer, so I began to ask him questions in a different way. For example, I would say 'Do you have an answer for me on question X?' and he would say yes or no. We would then go from there. This method was an effective form of communication for that particular client. I have a few approaches that will be useful when working for Safaricom Limited, especially with its focus on an open, interactive culture."

Michelle's Answer #2

"Good communication is really important to me, and a skill that seems to get at the heart of Safaricom Limited's mission of using technology solutions to create opportunities. I once had a client who often missed email updates. It caused us to cross our wires a few times. I suggested that we book a quick call every week to review any outstanding areas that need to be addressed, and I followed each call with a status report so that the conversation was documented. I believe this process would work nicely for Safaricom Limited as well."

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32 Safaricom Limited Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.

Interview Questions

  1. At your current or former place of employment, how important was communication and dealing with others?
  2. How do you handle communicating bad news to a fellow worker or subordinate?
  3. How would you describe your written communication skills?
  4. If Safaricom Limited hired you today, what would you accomplish first?
  5. What are your career aspirations beyond this job at Safaricom Limited?
  6. When a major problem arises, what is your first reaction?
  7. At Safaricom Limited, we value calculated risk. When have you taken an unusual risk in the workplace? What was the outcome?
  8. Tell me about an error or mistake you made because of a breakdown in communication from you or one of your team members.
  9. Tell me about a time when your communication skills greatly benefited your team.
  10. How do you handle a situation where your supervisor does not properly communicate information to you?
  11. When entering a new job, describe how you build relationships with your new coworkers and supervisors.
  12. Would you say you are a better oral or written communicator?
  13. At Safaricom Limited, we give everyone the opportunity to be a mentor. Have you had the opportunity to teach an important skill to a co-worker?
  14. Work volumes can become very high at Safaricom Limited. How do you handle a larger than average workload?
  15. Tell me about a time when you improved communication between yourself and a co-worker or client.
  16. What do you know about the culture at Safaricom Limited?
  17. How often do you discuss work with your colleagues, in order to think up new systems and styles of working?
  18. Safaricom Limited encourages continued education. Tell me about a time when you took on a new course to study in order to improve your own work performance.
  19. When planning, how often do you create alternative scenarios to help you adjust to changing situations?
  20. How can Safaricom Limited motivate you, as a leader?
  21. We put great effort into being the best in the rapidly changing telecommunications industry. In your opinion, what can Safaricom Limited do to remain competitive?
  22. The telecommunications market is crowded and competitive - tell me about what stands out to you about Safaricom Limited as a potential employer.
  23. What excites you?
  24. When have you shown a willingness to learn a new method or new approach to solving a problem?
  25. If you were given a choice, which work related task would you leave for last? Why?
  26. Give me an example of a time when you had to troubleshoot to solve a problem.
  27. We appreciate innovative thinking at Safaricom Limited. When have you created a new product or service?
  28. Do you prefer doing work on a routine day-to-day basis or do you prefer mixing up your routine occasionally?
  29. Tell me about a time when you undertook a project that demanded a lot of initiative.
  30. Tell me about your experiences giving presentations in front of large groups.
  31. What experience do you have using team-based messaging applications?
  32. We value communication at Safaricom Limited. Rate your communication skills from 1-10 with proper examples backing your given rating.
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