Safaricom Limited Mock Interview

Master 32 Safaricom Limited interview questions covering M-PESA, telecoms innovation, and customer-centric thinking.

Question 1 of 32

Tell me about a time when you improved communication between yourself and a co-worker or client.

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Possessing the skills to improve communication in the workplace is a very valuable asset. Talk to the interviewer about your ability to enhance communication in the workplace. Be sure to tie in how your skills will benefit Safaricom Limited.

Michelle Clark

"I know that Safaricom Limited is committed to connecting people and empowering economic growth, so I can see how strong communications skills are imperative. In my current position, I have one particular client who is a very brief communicator. If I ask two questions, he tends to answer only one. I learned quickly that he would not acknowledge anything for which he did not have a direct answer, so I began to ask him questions in a different way. For example, I would say 'Do you have an answer for me on question X?' and he would say yes or no. We would then go from there. This method was an effective form of communication for that particular client. I have a few approaches that will be useful when working for Safaricom Limited, especially with its focus on an open, interactive culture."

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32Safaricom Limited Interview Questions & Answers

1.Tell me about a time when you improved communication between yourself and a co-worker or client.

2.We value communication at Safaricom Limited. Rate your communication skills from 1-10 with proper examples backing your given rating.

3.Tell me about a time when your communication skills greatly benefited your team.

4.How do you handle a situation where your supervisor does not properly communicate information to you?

5.When entering a new job, describe how you build relationships with your new coworkers and supervisors.

6.What experience do you have using team-based messaging applications?

7.How would you describe your written communication skills?

8.Tell me about your experiences giving presentations in front of large groups.

9.How do you handle communicating bad news to a fellow worker or subordinate?

10.Would you say you are a better oral or written communicator?

11.Tell me about an error or mistake you made because of a breakdown in communication from you or one of your team members.

12.At your current or former place of employment, how important was communication and dealing with others?

13.At Safaricom Limited, we give everyone the opportunity to be a mentor. Have you had the opportunity to teach an important skill to a co-worker?

14.At Safaricom Limited, we value calculated risk. When have you taken an unusual risk in the workplace? What was the outcome?

15.Work volumes can become very high at Safaricom Limited. How do you handle a larger than average workload?

16.Tell me about a time when you undertook a project that demanded a lot of initiative.

17.How can Safaricom Limited motivate you, as a leader?

18.If Safaricom Limited hired you today, what would you accomplish first?

19.Do you prefer doing work on a routine day-to-day basis or do you prefer mixing up your routine occasionally?

20.What do you know about the culture at Safaricom Limited?

21.We appreciate innovative thinking at Safaricom Limited. When have you created a new product or service?

22.How often do you discuss work with your colleagues, in order to think up new systems and styles of working?

23.Give me an example of a time when you had to troubleshoot to solve a problem.

24.When a major problem arises, what is your first reaction?

25.If you were given a choice, which work related task would you leave for last? Why?

26.Safaricom Limited encourages continued education. Tell me about a time when you took on a new course to study in order to improve your own work performance.

27.When have you shown a willingness to learn a new method or new approach to solving a problem?

28.When planning, how often do you create alternative scenarios to help you adjust to changing situations?

29.What excites you?

30.The telecommunications market is crowded and competitive - tell me about what stands out to you about Safaricom Limited as a potential employer.

31.What are your career aspirations beyond this job at Safaricom Limited?

32.We put great effort into being the best in the rapidly changing telecommunications industry. In your opinion, what can Safaricom Limited do to remain competitive?