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SS&C Technologies Mock Interview

Question 1 of 27 for our SS&C Technologies Mock Interview

SS&C Technologies was updated by on April 13th, 2020. Learn more here.

Question 1 of 27

If you were having an interaction with a client here at SS&C Technologies and you weren't able to answer their question or solve their problem on your own, how would you handle that situation?

As the forward facing client services representative with SS&C Technologies, you may be asked serious financial or market related questions that either don't know or aren't qualified to answer. In those situations, you will be expected to explain to the customer how that question will be answered and then deliver a timeline on when it can be answered. In the end, the customer wants to know the clear path to ease their mind and it will be your job to do just that.

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How to Answer: If you were having an interaction with a client here at SS&C Technologies and you weren't able to answer their question or solve their problem on your own, how would you handle that situation?

Advice and answer examples written specifically for a SS&C Technologies job interview.

  • 1. If you were having an interaction with a client here at SS&C Technologies and you weren't able to answer their question or solve their problem on your own, how would you handle that situation?

      How to Answer

      As the forward facing client services representative with SS&C Technologies, you may be asked serious financial or market related questions that either don't know or aren't qualified to answer. In those situations, you will be expected to explain to the customer how that question will be answered and then deliver a timeline on when it can be answered. In the end, the customer wants to know the clear path to ease their mind and it will be your job to do just that.

      Written by Ryan Brunner on April 13th, 2020

      1st Answer Example

      "In my current role in Customer Service with Metropolis' largest automotive dealership, I frequently get asked questions that our sales, finance and service staff have to give the final stamp of approval on in answering customers questions. In these situations, I have a great amount of knowledge where I can prepare the customer for speaking with the right person while also ensuring them that the sales, finance or service staff will provide the final answer. Then, I work quickly to get them to the right person."

      Written by Ryan Brunner on April 13th, 2020

      2nd Answer Example

      "In a situation where I didn't know an answer, I would ensure the client that we have the right staff in place that would be able to help them quickly and efficiently. I would communicate to the customer what the next step would be and if that would be me putting them directly in contact with someone or me taking their contact information and having someone get back to them. In the end, setting the right course and timeline would be important for every customer when I faced this situation."