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SS&C Technologies Mock Interview

Question 13 of 27 for our SS&C Technologies Mock Interview

SS&C Technologies was updated by on April 13th, 2020. Learn more here.

Question 13 of 27

Give me an example of a time that you had to solve a problem without having all of the necessary information at hand to do so. How did you handle that situation?

For this question, your interviewer is looking to test your ability to be analytical and resourceful in a specific situation where you had to dig further to solve a problem. Prior to your interview, try to think of a time in the past where you encountered this specific situation and talk through it by laying out the problem and walking through the step-by-step approach you took to solve the problem. Try to be as detailed you can as you explain how you thought the problem out and worked hard to use the resources you could to help solve the problem. Your interviewer will be relying on these fine details to truly see how you will perform on the job with SS&C Technologies.

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How to Answer: Give me an example of a time that you had to solve a problem without having all of the necessary information at hand to do so. How did you handle that situation?

Advice and answer examples written specifically for a SS&C Technologies job interview.

  • 13. Give me an example of a time that you had to solve a problem without having all of the necessary information at hand to do so. How did you handle that situation?

      How to Answer

      For this question, your interviewer is looking to test your ability to be analytical and resourceful in a specific situation where you had to dig further to solve a problem. Prior to your interview, try to think of a time in the past where you encountered this specific situation and talk through it by laying out the problem and walking through the step-by-step approach you took to solve the problem. Try to be as detailed you can as you explain how you thought the problem out and worked hard to use the resources you could to help solve the problem. Your interviewer will be relying on these fine details to truly see how you will perform on the job with SS&C Technologies.

      Written by Ryan Brunner on April 13th, 2020

      1st Answer Example

      "Back when I first joined my current organization, I was taking a role that had been vacant for many months and I had to start with a backlog of work along with the regular daily activities. This customer service role included logging daily visitors and calls and the interim rep only kept brief notes. After taking the time to walk through training and getting running on my own, I realized that the current workload wouldn't allow me to catch up on the backlog of work that had been missed. While I had ideas of how to play catch up on the work, I approached my supervisor with a few ideas and we settled on having me log hours from home on our system as overtime to get caught up. I worked with our IT staff on getting set up on our network from home and was more that willing to help out with some extra hours."

      Written by Ryan Brunner on April 13th, 2020

      2nd Answer Example

      "Working for a large financial institution, our advisory staff help cover for each other when we are on vacation, sick or simply out of office for the day. We typically team up in group of three to help provide coverage for each other. A couple of months ago, I fielded a call from a colleague's client while she was away on vacation and completely out of phone coverage. The client had several questions about their personal finances that I couldn't help resolve off the top of my head. I let them know that their advisor was away on vacation but I would take the next hour to research their questions and get back to them shortly. This was a very acceptable path of action to the client and I took the time to get their questions answered quickly."