RTA Mock Interview
Practice 30 RTA interview questions covering transit operations, customer service, and public sector expertise.
Question 29 of 30
What does exceptional customer service mean to you?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
RTA strives to be the best in everything that they do; providing safety and comfort to the millions of people who ride with them every year. Think about your philosophy toward customer service.
One example of a customer service philosophy is that of Ken Blanchard, who said, 'Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create raving fans.'
Take some time to think about what is important to you as a consumer, and also as a person working in a customer-facing position. Be sure to show enthusiasm in your response!
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"To me, exceptional customer service means that you treat the customer like they are your boss. He can take your job away if unsatisfied with your performance! For this reason, I treat every customer that I come across as though they are the ones signing my paycheck. I am attentive, respectful, and helpful at every opportunity."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Exceptional customer service means that my primary goal is to make the life of every customer as easy as possible. Whether my interaction with them is just a moment in time, or if I communicate with them daily. I remember reading the quote by Teddy Roosevelt that says, 'People do not care how much you know until they know how much you care.' I believe this thinking should be applied to customer service, as well."
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