RBS Coutts Bank Ltd Mock Interview

Master 27 RBS Coutts Bank Ltd interview questions covering private banking, client service, and wealth management expertise.

Question 11 of 27

Discuss a time that you worked a client through a difficult financial situation. What were the keys to making it a success for the client?

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Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

Your interviewer is posing this question to see how you will handle a situation where a client at RBS Coutts Bank Ltd is working through a difficult time. As you talk about how you managed that situation, your interviewer will be looking to hear that you have the interpersonal skills to be effective from the client's perspective. In your answer, be sure to explain the importance of an empathetic approach with your clients and how that approach helps them get through a difficult time.

Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

"During the recession in 2008, I had a very large client call to request that all of his funds be pulled out of the stock market. Knowing that this move was a very poor strategy, I needed him to hear that in most personal and educated way possible. With an active listening approach, I repeated back what he had told me and I reiterated that he wanted to sell them at a low price and hopefully buy them back down the road at a high price. This made the client take a pause and think. This was my opportunity to talk about market history and the odds that his stock prices would rebound over time. He decided to keep his funds in the market at the time and a few years down the road, he called to personally thank me for the sound advice. The fact that I took a personal approach while educating him in the process to make his own decision was the definite key to success in this situation."

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27RBS Coutts Bank Ltd Interview Questions & Answers

1.The clients of a financial firm like RBS Coutts Bank Ltd can display an arrange of emotions when they work with our Client Services team. How would you handle a situation where a client was very angry?

2.Give an example of a time that you had to resolve a difficult situation with a client or customer. What were the keys to coming to a successful solution?

3.If I were to hand you $100,000 to invest today, where would you put that money and why?

4.We want our advising team at RBS Coutts Bank Ltd to be happy and healthy. How do you manage the day to day stress of being a financial advisor?

5.If you were having an interaction with a client here at RBS Coutts Bank Ltd and you weren't able to answer their question or solve their problem on your own, how would you handle that situation?

6.At RBS Coutts Bank Ltd, we expect our advisors to be available to speak with clients in person, over the phone and through email. What are your experiences in working with clients through different communication methods?

7.What is the most attractive thing in your eyes about this role with RBS Coutts Bank Ltd?

8.How can RBS Coutts Bank Ltd motivate you on the job?

9.This position at RBS Coutts Bank Ltd has generated a lot of interest from applicants. What do you feel is the one quality that sets you apart from others we are speaking with about this position?

10.Take a couple of minutes to sell this notepad to me.

11.Discuss a time that you worked a client through a difficult financial situation. What were the keys to making it a success for the client?

12.At RBS Coutts Bank Ltd, we pride ourselves on providing the best overall customer experience. Talk about your customer service experience and explain why it will help our clients here.

13.Give me an example of a time that you had to solve a problem without having all of the necessary information at hand to do so. How did you handle that situation?

14.When it comes to financial services, which focus do you find the most rewarding?

15.Talk to me about a challenging situation you had to handle on the job that involved another colleague. How did you handle that situation?

16.How do you believe your coworkers would describe you?

17.If hired for this role at RBS Coutts Bank Ltd, how would you help make sound investment decisions for our clients?

18.When would an investment in commodities make sense for a client that you were working with?

19.Our clients here at RBS Coutts Bank Ltd expect top-tier service and products and we will expect you to do just that in this role. Have you ever went the extra mile for a client when it wasn't expected? Why did you do so?

20.Why would our clients here at RBS Coutts Bank Ltd want you to be their financial advisor?

21.Our customers rely on our services outside of normal business hours. Are you able to work a flexible schedule if hired for this position?

22.At RBS Coutts Bank Ltd, our clients are the lifeblood of our business and we do everything in our power to make them happy. What does the term customer service mean to you in your work?

23.Every employee with RBS Coutts Bank Ltd is expected to be sales-minded and target driven. Walk me through your experience in sales based roles.

24.What types of compensation structures have you worked under in the past and do you have any expectations for this role with RBS Coutts Bank Ltd?

25.If hired for this role at RBS Coutts Bank Ltd, I want to be sure that I'm hiring a motivated individual. What motivates you in your daily work and your career?

26.RBS Coutts Bank Ltd strives for client loyalty to keep us running strong into the future. What do you feel are the keys to retaining clients for the long haul?

27.We are looking for the most motivated individuals to join the team here at RBS Coutts Bank Ltd. Where would you like your career to take you in the next five to ten years?