RBS Coutts Bank Ltd Mock Interview

Master 27 RBS Coutts Bank Ltd interview questions covering private banking, client service, and wealth management expertise.

Question 12 of 27

At RBS Coutts Bank Ltd, we pride ourselves on providing the best overall customer experience. Talk about your customer service experience and explain why it will help our clients here.

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Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

In the financial services industry, overall client experience is a major predictor of business growth and the team at RBS Coutts Bank Ltd takes the overall client experience seriously. For this question, your interviewer will be looking for you to expand upon your customer service experience past what they can see from your resume. To seal the deal for your interview, try to talk about times that you have went above and beyond the call of duty to provide the best service possible for a customer.

Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

"Over the past five years in my current role in customer service, my number one mantra has been to create the most personalized experience possibl for each person. I have done this by taking the time to get to know the customer, find out what their needs are and creating an experience unique to them. Where my time in automotive sales has really prepared for this role with RBS Coutts Bank Ltd is in this approach. If hired for this role, I know that I will be relied upon to use open and honest communication skills, time management skills and to take a empathetic and personalized approach with each client and I can definitely be relied upon to do that."

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27RBS Coutts Bank Ltd Interview Questions & Answers

1.The clients of a financial firm like RBS Coutts Bank Ltd can display an arrange of emotions when they work with our Client Services team. How would you handle a situation where a client was very angry?

2.Give an example of a time that you had to resolve a difficult situation with a client or customer. What were the keys to coming to a successful solution?

3.If I were to hand you $100,000 to invest today, where would you put that money and why?

4.We want our advising team at RBS Coutts Bank Ltd to be happy and healthy. How do you manage the day to day stress of being a financial advisor?

5.If you were having an interaction with a client here at RBS Coutts Bank Ltd and you weren't able to answer their question or solve their problem on your own, how would you handle that situation?

6.At RBS Coutts Bank Ltd, we expect our advisors to be available to speak with clients in person, over the phone and through email. What are your experiences in working with clients through different communication methods?

7.What is the most attractive thing in your eyes about this role with RBS Coutts Bank Ltd?

8.How can RBS Coutts Bank Ltd motivate you on the job?

9.This position at RBS Coutts Bank Ltd has generated a lot of interest from applicants. What do you feel is the one quality that sets you apart from others we are speaking with about this position?

10.Take a couple of minutes to sell this notepad to me.

11.Discuss a time that you worked a client through a difficult financial situation. What were the keys to making it a success for the client?

12.At RBS Coutts Bank Ltd, we pride ourselves on providing the best overall customer experience. Talk about your customer service experience and explain why it will help our clients here.

13.Give me an example of a time that you had to solve a problem without having all of the necessary information at hand to do so. How did you handle that situation?

14.When it comes to financial services, which focus do you find the most rewarding?

15.Talk to me about a challenging situation you had to handle on the job that involved another colleague. How did you handle that situation?

16.How do you believe your coworkers would describe you?

17.If hired for this role at RBS Coutts Bank Ltd, how would you help make sound investment decisions for our clients?

18.When would an investment in commodities make sense for a client that you were working with?

19.Our clients here at RBS Coutts Bank Ltd expect top-tier service and products and we will expect you to do just that in this role. Have you ever went the extra mile for a client when it wasn't expected? Why did you do so?

20.Why would our clients here at RBS Coutts Bank Ltd want you to be their financial advisor?

21.Our customers rely on our services outside of normal business hours. Are you able to work a flexible schedule if hired for this position?

22.At RBS Coutts Bank Ltd, our clients are the lifeblood of our business and we do everything in our power to make them happy. What does the term customer service mean to you in your work?

23.Every employee with RBS Coutts Bank Ltd is expected to be sales-minded and target driven. Walk me through your experience in sales based roles.

24.What types of compensation structures have you worked under in the past and do you have any expectations for this role with RBS Coutts Bank Ltd?

25.If hired for this role at RBS Coutts Bank Ltd, I want to be sure that I'm hiring a motivated individual. What motivates you in your daily work and your career?

26.RBS Coutts Bank Ltd strives for client loyalty to keep us running strong into the future. What do you feel are the keys to retaining clients for the long haul?

27.We are looking for the most motivated individuals to join the team here at RBS Coutts Bank Ltd. Where would you like your career to take you in the next five to ten years?