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Massage Envy Interview
Questions

32 Questions and Answers by Rachelle Enns
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Business     Consumer Services    

Question 1 of 32

What was your biggest take-away from your post-secondary education?

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Answer Examples

1.

What was your biggest take-away from your post-secondary education?

What was the most significant thing that you learned from attending post-secondary studies? Tell the interviewer what you value most from this experience.

Rachelle's Answer #1

"My biggest take-away from post-secondary education was the level of discipline that I mastered while there. I could multi-task, focus, and think in a completely different way once I had graduated."

Rachelle's Answer #2

"My time in post-secondary studies "

2.

Have you ever had to fire an employee? What were the reasons for their termination?

Terminating an employee is never a task that people like to do. Talk to the interviewer about how you go about employee terminations. What does that conversation usually look like?

Rachelle's Answer #1

"I have had to terminate employees in the past, yes. These terminations generally stemmed from missed targets or insubordination. I find it challenging to terminate employees because you do care about them and their well being. I have to remind myself that I did absolutely everything that I could to ensure their success but, at the end of the day, I cannot carry the full weight."

Rachelle's Answer #2

"Unfortunately, this is a part of wearing your management hat. I recently had to separate employment with someone who was under-performing. We coached them, offered additional learning experiences and worked with them on a performance improvement plan. It was the right person in the wrong role and we had to make the decision to move forward."

3.

We value accountability at Massage Envy. If a customer sent a formal complaint about an interaction with you, how would you respond?

Assure the interviewer that you are a person of integrity who will take responsibility for any shortcomings in the workplace. Briefly explain to the interviewer that you will handle Massage Envy customers with great care.

Rachelle's Answer #1

"I understand that Massage Envy has put a lot of work into building these long term client relationships. If one of your clients complained about my communication with them, I would take full responsibility for my actions and issue an apology. I would also be open to feedback to avoid future incidences. Rest assured, in my 15 years of employment, I have not had any clients complain to my employer about my work ethic or delivery of service."

Rachelle's Answer #2

"Some customers cannot be pleased but I do try my best to make every interaction a positive one. If a customer was unhappy with an interaction with me I would take full accountability and ask them, or my manager, how I could improve. Implementing that change would be the next step."

4.

Rate your communication skills from 1-10 with proper examples backing your given rating.

On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?

Rachelle's Answer #1

"I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills. Because I am an open leader, my team will let me know if I need to clarify anything."

Rachelle's Answer #2

"I will rate myself an 8 because I value communication. I utilize multiple methods of delivering messages and I give ample time for questions before implementation."

5.

Massage Envy values philanthropy and community giving. How do you choose to give back to others?

The interviewer would like to know that you are socially responsible and a team player - even outside of the workplace. Your answer can be as simple as babysitting your grand-kids every Sunday, to a standing-volunteer gig, to charitable contributions.

Rachelle's Answer #1

"I work a lot but, when I do have free time, I spend that with my grand-kids. It helps to give my son a bit of a break as he is a full time single dad. In addition to this, I volunteer at the local drop-in center every Christmas to help feed the homeless. Giving back is very important to me."

Rachelle's Answer #2

"I agree that community giving is important. I have a regular commitment with our local animal shelter and I also act as a foster home for displaced animals, when the shelter is experiencing overflow. It's easy for me because I am an animal lover but it's also really rewarding to do something kind. Can you tell me more about the philanthropic efforts of Massage Envy?"

6.

When have you shown a willingness to learn a new method or new approach to solving a problem?

It is a great skill to have when you are able to approach a problem in a new way. Discuss with the interviewer your ability to approach a problem using new methods.

Rachelle's Answer #1

"When our company came under new management last year there were many new methods and policies that came into place. I was able to learn many new approaches to our challenges in sales, and customer management. I quite enjoyed the process."

Rachelle's Answer #2

"I am always willing to learn new techniques and problem solving methods! In my most recent position I requested to attend a workshop at our local college that included dispute resolution and other customer service techniques. I learned a lot there and was able to implement my new approach almost immediately."

7.

At Massage Envy we have many local and online competitors. In your opinion, what make us stand out from the crowd?

It is important that you research Massage Envy before your interview and be sure to learn about their business landscape. Who are their competitors? What are customers saying online? Check out some popular review sites to get an idea of what the public is saying about Massage Envy vs their local and online competitors. Keep your answer positive and complimentary.

Rachelle's Answer #1

"After researching Massage Envy online, I found that you really stand out through the many ways that you give back to your community. On the Massage Envy website, as well as third party review sites, people are talking about the charitable contributions and generosity coming from Massage Envy. This makes your company a big stand-out to me because I am serious about working for an organization that is aware of their social impact."

Rachelle's Answer #2

"Your branding, and standing in your industry, are what makes you stand out from the crowd, in my opinion. Your message is very clear, clean, and your social media accounts are really active which is great to see. I think these things give Massage Envy a major leg up on the competition."

8.

How would you rate your performance in this interview so far?

If you feel that your performance in the interview is going well: "I believe that this interview has been quite informative and I am happy with my performance. Is there anything that I can clarify for you from this conversation?"

Rachelle's Answer #1

"I believe that this interview has been quite informative and I am happy with my performance. Is there anything that I can clarify for you from this conversation?"

Rachelle's Answer #2

"If you feel that your performance in the interview is not going well: "I am not sure if I have been able to portray myself 100% accurately in this interview; although, I am trying my best. If there is anything more that I can clarify for you I would be happy to do so."

9.

If you had a co-worker call in sick and you were asked to take over their project requiring overtime from you, how would you react? Where do you draw the line when it comes to being a team player?

Show your confidence to your interviewer by explaining your willingness to be part of the team and not being afraid to pick up the slack when needed, but make sure you don’t allow someone to take advantage of you.

Rachelle's Answer #1

"I will always choose to be a team player. If I had a co-worker call in sick, I would take over what I was capable of. The only time I would draw the line would be if I felt I was being taken advantage of. For example, if they were purposefully being inefficient and expecting me to pick up the slack. For the sake of the company, I am always willing to go above and beyond what is expected of me."

Rachelle's Answer #2

"I am always willing to do what it takes for my team to be successful. I have not yet needed to draw boundaries pertaining to this; however, I would likely draw the boundary if I felt that my willingness to help was being taken for granted."

10.

Who is the smartest person you know? Explain your answer.

You can have fun with this question and choose a family member, friend, mentor, author, or celebrity. Just be sure that you can back your answer! A great way to keep this conversation going would be to ask the interviewer the same question in the end.

Rachelle's Answer #1

"To me, the smartest person I know is author Brene Brown. She has the most unique concepts and I have never seen anyone be able to dissect and analyze statistics quite like her. She's absolutely brilliant. This is a great question! Who do you feel is the smartest person you know?"

Rachelle's Answer #2

"The smartest person I know is my grandmother! She served for the armed forces and made a name for herself in a time when it wasn't popular for women to serve in the military. I admire her smarts and her courage."

11.

How can we motivate you on the job?

Every employer should know how each staff member is best motivated. Talk to the interviewer about the variety of ways in which you are best motivated on the job.

Rachelle's Answer #1

"I am best motivated through words of praise and recognition for a job well done. I do like to know that my efforts are being noticed. In my current position we have a leader board and I do like that concept because it creates a healthy bit of personal competition in me as well."

Rachelle's Answer #2

"I am motivated by knowing something about the end consumer and being able to relate to them as a person. I like to know that my work is makin"

12.

How many days were you absent from work last year?

A part of being a diligent employee is to ensure that you are always on time and present when expected. It's great to even be 10 minutes early rather than just showing up right on the dot. Talk to the interviewer about your attendance.

Rachelle's Answer #1

"I had zero unexcused absences last year. In total, I took 12 vacation days out of my 15 allotted days. I was sick just 2 and those were accompanied by a note from my Doctor. Once I was late due to a terrible snow storm and I always try to be 10 minutes early for my shift."

Rachelle's Answer #2

"I cannot recall the exact number but I think it was around 3 days total. All absences were excused and with notice."

13.

Customer service is our priority at Massage Envy. What is your customer service philosophy?

Because Massage Envy puts so much effort into their customer service reputation, the interviewer needs to be confident that your customer service values align with theirs. Be sure to research the Massage Envy website and take note of any keywords they use when it comes to their customers. Match your language with theirs.

Rachelle's Answer #1

"I noticed on your website that you put a lot of value into your customers by actively listening to their needs. You also survey them regularly while staying on top of industry trends so that you can provide them with innovative new services. To me, customer service goes beyond friendliness and efficiency. You need to understand your customer's business needs and have the ability to analyze their future needs so that you can respond appropriately as their business landscape changes."

Rachelle's Answer #2

"My customer service philosophy is to listen to the customer. I believe it was the Dalai Lama who said 'When you talk, you are only repeating what you already know. But if you listen, you may learn something new.' I take this philosophy with me to work everyday. The more the customer can tell me, the easier it will be for me to understand their needs; thus, fulling meeting their service expectations."

14.

Tell me about yourself.

Open ended questions are some of the hardest to answer in an interview. It's important to train yourself how to talk about yourself. It may sound a little silly, because you've been talking about yourself for years!

In an interview, you should leave out the highly personal stuff. No need to talk about your new puppy or your favorite foods. Keep it professional and concise. Interviews typically last for about thirty minutes to an hour, so keep that in mind as you prepare. Sometimes practicing with a friend or timing your response can help.

Focus on your interest or passion for the field, your education and accomplishments. Keep it relevant to the job at hand! Also consider the fact that there is plenty of time for you to talk about your skills and strengths during the interview, so you don't have to say it all in one gulp.

Rachelle's Answer

"I graduated with a Bachelor of Arts degree with a major in Communications and Marketing from UBC in 2009. Since then, I have been actively making my way to a leadership role in social media marketing. I am an energetic and positive person, ready to make a difference in a growing organization."

15.

Considering your background is in an industry different from ours, what skills and characteristics do you have that qualify you for this position in this industry?

There are many ways that you can be a fit for a position, even though you do not come with direct industry experience. Think about the variety of skills that you have and how those can benefit another employer, despite the industry. These are your transferable skills and they can include sales abilities, customer service experience, and software skills.

Rachelle's Answer #1

"Although my background is not in your precise industry, I have worked with many clients who have been in your industry. I bring excellent transferable skills that qualify me for this position. These skills include my advanced abilities in Excel, my outstanding cold-calling abilities as well as my proven background in team leadership."

Rachelle's Answer #2

"Here is a list of other transferable skills:

- Ability to delegate
- Multiple languages
- Software experience
- Leadership
- Resear"

More Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As
Suggested Career
Interview Q&As
Continue practicing by visiting these similar question sets
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Web Developer
Database Administrator
Marketing
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32 Massage Envy Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.

Interview Questions

  1. What was your biggest take-away from your post-secondary education?
  2. Have you ever had to fire an employee? What were the reasons for their termination?
  3. We value accountability at Massage Envy. If a customer sent a formal complaint about an interaction with you, how would you respond?
  4. Rate your communication skills from 1-10 with proper examples backing your given rating.
  5. Massage Envy values philanthropy and community giving. How do you choose to give back to others?
  6. When have you shown a willingness to learn a new method or new approach to solving a problem?
  7. At Massage Envy we have many local and online competitors. In your opinion, what make us stand out from the crowd?
  8. How would you rate your performance in this interview so far?
  9. If you had a co-worker call in sick and you were asked to take over their project requiring overtime from you, how would you react? Where do you draw the line when it comes to being a team player?
  10. Who is the smartest person you know? Explain your answer.
  11. How can we motivate you on the job?
  12. How many days were you absent from work last year?
  13. Customer service is our priority at Massage Envy. What is your customer service philosophy?
  14. Tell me about yourself.
  15. Considering your background is in an industry different from ours, what skills and characteristics do you have that qualify you for this position in this industry?
  16. What career path interests you the most in this company?
  17. At Massage Envy we seek to hire those who think outside the box. When was the last time you made a suggestion for workplace improvement? What was the outcome?
  18. At Massage Envy we provide products and services to a wide range of customers. Are you prepared to deal with a variety of personalities?
  19. We have a huge range of products at Massage Envy. Have you ever used our products our services?
  20. What do you foresee as the biggest challenge working for Massage Envy?
  21. Do you fully understand what we do at Massage Envy?
  22. How do you like to be recognized for your accomplishments?
  23. Tell me about a time when you had to troubleshoot to solve a problem.
  24. Would you be willing to work over 40 hours a week?
  25. Tell me about a time when you were unable to meet a project deadline. How did you react?
  26. How often do you discuss work with your colleagues in order to think up new systems and styles of working?
  27. Do you think honesty is always the best policy?
  28. What leadership qualities do you possess?
  29. If you had $50,000 to build your own business, what would you do?
  30. What do you think might be the greatest challenges faced in this job with Massage Envy? How will you overcome these challenges?
  31. How do you feel about performance incentives?
  32. Describe a time that you did not fit in. How did you ensure that you found a way to fit in and make yourself comfortable?
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