Massage Envy Mock Interview
Practice 32 Massage Envy interview questions covering client service, membership sales, and wellness expertise.
Question 8 of 32
We value accountability at Massage Envy. If a customer sent a formal complaint about an interaction with you, how would you respond?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Assure the interviewer that you are a person of integrity who will take responsibility for any shortcomings in the workplace. Briefly explain to the interviewer that you will handle Massage Envy customers with great care.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I understand that Massage Envy has put a lot of work into building these long term client relationships. If one of your clients complained about my communication with them, I would take full responsibility for my actions and issue an apology. I would also be open to feedback to avoid future incidences. Rest assured, in my 15 years of employment, I have not had any clients complain to my employer about my work ethic or delivery of service."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Some customers cannot be pleased but I do try my best to make every interaction a positive one. If a customer was unhappy with an interaction with me I would take full accountability and ask them, or my manager, how I could improve. Implementing that change would be the next step."
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