Massage Envy Mock Interview
Practice 32 Massage Envy interview questions covering client service, membership sales, and wellness expertise.
Question 7 of 32
Customer service is our priority at Massage Envy. What is your customer service philosophy?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Because Massage Envy puts so much effort into their customer service reputation, the interviewer needs to be confident that your customer service values align with theirs. Be sure to research the Massage Envy website and take note of any keywords they use when it comes to their customers. Match your language with theirs.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I noticed on your website that you put a lot of value into your customers by actively listening to their needs. You also survey them regularly while staying on top of industry trends so that you can provide them with innovative new services. To me, customer service goes beyond friendliness and efficiency. You need to understand your customer's business needs and have the ability to analyze their future needs so that you can respond appropriately as their business landscape changes."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"My customer service philosophy is to listen to the customer. I believe it was the Dalai Lama who said 'When you talk, you are only repeating what you already know. But if you listen, you may learn something new.' I take this philosophy with me to work everyday. The more the customer can tell me, the easier it will be for me to understand their needs; thus, fulling meeting their service expectations."
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