30 Lyft Interview Questions & Answers
Below is a list of our Lyft interview questions. Click on any interview question to view our answer advice and answer examples. You may view 15 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
Availability
1. This operation runs 24/7. Are you able to work overnight?
Why the Interviewer Asks This Question
Depending on the position you are applying for, there may be a high demand for less desirable shifts. With this question, the interviewer is gauging your overall flexibility and expectations for the role.
Written by Kevin Downey on June 8th, 2022
How to Answer
It is best to be honest. If you have other priorities or demands on your time that aren't conducive to working undesirable shifts, it is worth clarifying this now. It is better for both the employee and an employer to learn that the job isn't a good fit earlier rather than later.
Written by Kevin Downey on June 8th, 2022
Answer Example
"I have open availability. I am used to working all hours at a moment's notice. So, wherever I'm needed, I'm there."
Written by Kevin Downey on June 8th, 2022
Availability
2. This role sometimes requires working unscheduled hours. Is this a problem for you?
Why the Interviewer Asks This Question
The interviewer wants to gauge how flexible you are. How you answer this question, direct or evasive, will clue them into your flexibility.
Written by Kevin Downey on June 8th, 2022
How to Answer
Be upfront about the schedule you're willing to work. As you know, you are interviewing the company as much as they are interviewing you. This distinguishes you from the herd as a viable candidate simply because you're mutually pursuing a good fit. Interviews are an excellent time to uncover expectations. Take notes and follow up with questions.
Written by Kevin Downey on June 8th, 2022
Answer Example
"I am available around the clock and ready for anything. How frequently would this occur, and what kind of hours?"
Written by Kevin Downey on June 8th, 2022
Behavioral
3. Why do you want to work for Lyft?
Why the Interviewer Asks This Question
Anyone bringing on a new employee wants to gauge how well they'll fit into their work environment. They'll test their like-mindedness and try to get you to reveal how in-depth you've researched the position. This question tests the candidate's work ethic and whether they put their all into competing for the job.
Written by Kevin Downey on June 8th, 2022
How to Answer
Answer with sincerity. Imagine yourself in the position. Ask if it feels like a good fit. Explore what interests you most about the job posting and consider whether it is the right move for your career pursuits. If so, be sure to incorporate their language in your answer. You should be more interested in what working for this could offer your career than simply landing a job. Showcase your knowledge as well as the thorough research you performed. If you find yourself emotionally vested in the opportunity, try not to expect you'll earn it. Be humble yet determined and exude the confidence necessary for success.
Written by Kevin Downey on June 8th, 2022
Answer Example
"I've thoroughly explored the opportunity and left no stone unturned. Working for this company is in line with the career goals I've mapped out in my revised five-year career plan. Your core values align with my own...."
Written by Kevin Downey on June 8th, 2022
Behavioral
4. How do you build morale on your team?
Why the Interviewer Asks This Question
This question helps the interviewer determine whether you are team-oriented and speaks to your leadership skills and style. Positive morale increases productivity, influences customer relations, and influences the effect of a brand's culture.
Written by Kevin Downey on June 8th, 2022
How to Answer
Take time to ponder what makes you a positive influence. Tell the interviewer what you will lend to a team that brings with it a positive impact on morale.
Written by Kevin Downey on June 8th, 2022
Answer Example
"I am the team's cheerleader wherever I go. I give shout-outs and props to every performer. I have a natural tendency to make people feel acknowledged and better about themselves. I'm super validating, even when unprompted. Positivity comes out of my pores. I work fast and typically set the pace for the rest of the team. I like to have fun wherever I am, and most people want that. I bring the fun with me, and it is contagious. The energy created from collaboration invigorates just about anyone. Some people feel a sense of accomplishment for something they've done. It feels good to have done something individually and be recognized for it, but when you're a part of something bigger, and the entire team is resonating with each other, that creates this energy that nothing can compare with. It feels like you're on the winning team. In this scenario, every contributor recognizes every contribution. That kind of camaraderie feels great."
Written by Kevin Downey on June 8th, 2022
Behavioral
5. Tell me about a time you failed.
Why the Interviewer Asks This Question
Many times, a person might fear being judged for their mistakes. How they confront their fear and the situation is a test of their character. The interviewer wants to make sure the person they choose has a strong sense of self-accountability, the ability to take ownership of their mistakes, and an ability to learn and grow from their setbacks. Making mistakes is human. How we deal with and remedy a mistake comes down to exercising good judgment and knowing when asking for help is appropriate.
Written by Kevin Downey on June 8th, 2022
How to Answer
When we learn from our failures and apply what we learned to move forward, we can label that failure as a success. When you provide your example, explain the reasons behind your course of action. If you tried to fix the mistake before bringing it to the attention of your superiors, explain why. In this scenario, a good reason would be to not distract others from important matters they were dealing with, and it was simpler and less exhaustive for you to fix the mistake yourself. Go into detail about what you learned from your failures.
Written by Kevin Downey on June 8th, 2022
Answer Example
"Early in college, I had an overwhelming project. I suffered task paralysis, not knowing where to begin. A friend suggested I tackle the biggest aspect of the project first since that was what I felt most daunted by. It was good general advice, and I listened to it, even though this caused me to lose focus on the project's priorities. Just about every other aspect of the project held a greater priority. As a result, I didn't manage my time right and should have approached the project differently. I promised my professor I'd beat my deadline by a week. I missed that target. I delivered on time, within minutes of my deadline, but saw it as a personal failure since I didn't exceed it and meet my personal goals. I never made that mistake again, over-promising and under-delivering."
Written by Kevin Downey on June 8th, 2022
Behavioral
6. Do you have any preference of office location?
Why the Interviewer Asks This Question
This question further tests your flexibility. There might be positions in other locales that the interviewer is seeking to fill.
Written by Kevin Downey on June 8th, 2022
How to Answer
Take time to consider how you'd answer this question. Consider which of their 30-something locations seems ideal to you and explore what positions they advertise. Make sure you fully understand the conditions, including locations, of the current job you are interviewing for. There is no right or wrong answer other than what is right for you. It should be acceptable to ask some clarifying questions before you answer.
Written by Kevin Downey on June 8th, 2022
Answer Example
"I'm normally pretty flexible when it comes to these things, but I am interested in the expectations of this opportunity. I know you have quite a few offices throughout the US in some pretty major cities, from SF to Austin, from Las Vegas to Detroit. I suppose it depends on the location, as there are some I think I am less interested in than others, but I am open to further discussion. Is this position in this city or located in another?"
Written by Kevin Downey on June 8th, 2022
Behavioral
7. Do you take more of an analytical or interpersonal approach to your work?
Why the Interviewer Asks This Question
This common behavioral question seeks to determine where you fall on the scale of being an extrovert versus an introvert. The interviewer wants to know if you are an interpersonal team collaborator or an analytical innovator. Both bring value. There is no right or wrong answer.
Written by Kevin Downey on June 8th, 2022
How to Answer
The most important thing to strive for is to exude a sense of self-awareness. Break down which one you are, then delve into how others perceive you in this regard, to what degree their perception of you rings true, and why. For some, an analytical approach is more of a singular task, whereas an interpersonal is more collaborative and team-oriented. Ideally, you'll want to strike a balance with both.
Written by Kevin Downey on June 8th, 2022
Answer Example
"I'll take whatever approach ensures the most desirable results. I keep my feet in both worlds and pride myself on my adaptability. Speaking for myself, locking into one approach versus another sounds like a sure way to set me up for less than optimal results."
Written by Kevin Downey on June 8th, 2022
Behavioral
8. What’s the worst interview experience you’ve had?
Why the Interviewer Asks This Question
This question seems like an ice breaker, but your answer reveals your level of professionalism. The interviewer is curious about how you'll interpret this question and approach your answer. They're also curious about how you'll represent the person you interviewed, which might indicate how you'll perceive or regard them.
Written by Kevin Downey on June 8th, 2022
How to Answer
Remain professional while maintaining boundaries. If you were late to an interview or didn't perform well, those could work against you, especially since they want to determine what quality work you'd perform or your work ethic.
Written by Kevin Downey on June 8th, 2022
Answer Example
"I once went to an interview where the interviewer kept calling me by the wrong name. I corrected them several times, but they couldn't keep it straight. I was also confused by several of their questions, and I finally asked if they had a copy of my resume. They said they did, but when I looked at it, I explained it wasn't my resume. It turned out they got my number mixed up with another candidate. Once I pointed that out, they stepped up and away from the table and got on their cell phone and called this other person, asking why they weren't at the interview, and it was clear they never called them. When they got off the phone, they came back and asked me who I was again, and I told them my name one last time, and they flipped through the resumes in their binder and told me mine wasn't in there. I had a copy of my resume with me and handed it to them, and they looked over my resume and said I was all wrong for the role, and without another word, they packed up and left. One thing was sure, I would never hire that person for any job."
Written by Kevin Downey on June 8th, 2022
Behavioral
9. What makes you unique?
Why the Interviewer Asks This Question
The interviewer is asking why they should hire you. Your resume got you this far, but without knowing how wide the interview pool is, there is no way to know how you compare to your competition. So this question is designed to allow you to advertise the merits which make you unique.
Written by Kevin Downey on June 8th, 2022
How to Answer
Before your interview, make a list of the attributes that you feel are unique to you among those you know. Reflect on all the qualities that others have pointed out or complimented. Those qualities could set you apart from the others in the candidate pool and give you a competitive edge.
Written by Kevin Downey on June 8th, 2022
Answer Example
"I'd say my good attitude sets me apart from the others. My attitude is the only thing I have any control over, and in every regard, this one thing is the key to my success. Some say their glass is half empty; some say half full. I'd say my glass is a pitcher, either full or overflowing. Every chance I get, I take that pitcher and fill everyone's half-empty cups. I am also resourceful. When some people encounter an obstacle in their professional work or personal life, goal-based or not, and they freeze or quit because it feels as if there is no way to navigate over that obstruction. But anytime I encounter an obstacle that stands between me and my goals, I shrug it off and find a way to walk around it. Work smarter, not harder, right? My attitude helps me navigate those roadblocks. I problem solve quickly, and there's no stress involved. Just optimism, which makes everything possible."
Written by Kevin Downey on June 8th, 2022
Behavioral
10. How do you feel about working in a large corporate environment?
Why the Interviewer Asks This Question
Whether your work experience consists of working with large or small companies, your interviewer wants to make sure the work environment that you desire matches theirs. Your answer will also help them determine how you'd value working with Lyft versus working with other companies.
Written by Kevin Downey on June 8th, 2022
How to Answer
Research the company and what their working environment looks like. Also, perform some cursory research on the benefits of working with a large corporation and how such an environment could benefit your career trajectory.
Written by Kevin Downey on June 8th, 2022
Answer Example
"Honestly, it would feel great to work in a large corporate environment like Lyft. Not only is this job in line with my career objectives, but an environment such as yours has potential in line with my career growth. My working style is very systems-oriented, and larger corporations already have successful processes and procedures in place. They have the experience that sets their model of mentorship above the norm. They have resources available to ensure continued success with room to grow and opportunity to be promoted from within."
Written by Kevin Downey on June 8th, 2022
Career Goals
11. Why are you leaving your current position?
Why the Interviewer Asks This Question
The interviewer asks this question to discover how forthright you are about the conditions of your departure from your previous employer (whether you were fired, quit, laid off, etc.). They are also curious about what terms your employment was severed, amicably or acrimoniously.
Written by Kevin Downey on June 8th, 2022
How to Answer
Focus on the positives. Don't reveal anything that would paint you in a negative light. If there were reasons that might sound defamatory towards yourself or others, try to keep those details to yourself. For example, when someone has outgrown a position, and it isn't advancing their career, looking for career growth elsewhere reveals a dedication to one's well-formulated career plans. Showing professional appreciation for what you gained from your previous employers can go a long way toward exhibiting emotional maturity.
Written by Kevin Downey on June 8th, 2022
Answer Example
"My previous employer helped me incredibly since I started with them, but the growth opportunities are no longer a viable option for me. So, it is with mutual respect and gratitude that I left them. I gave them almost two months' notice and helped train my successor. I strongly believe that work relationships should last."
Written by Kevin Downey on June 8th, 2022
Career Goals
12. Where do you want to take your career?
Why the Interviewer Asks This Question
This question delves deeper than your five-year career plan. The interviewer wants to know what your end game is.
Written by Kevin Downey on June 8th, 2022
How to Answer
When answering this question, speak to the level of your ambition. The interviewer doesn't expect you to be a CEO or CFO. Yet if that's your aim, be sure you understand the trajectory involved in getting there, so you're well equipped to answer any follow-up questions in this regard. It is also fine to discuss something as simple as excelling in your position while gaining tenure and mentoring the future leaders of the company you work for.
Written by Kevin Downey on June 8th, 2022
Answer Example
"I would like to accomplish all the goals I set out for myself throughout my career. I want to feel accomplished and proud of my legacy. Knowing I've contributed towards building something that will outlast me with a positive impact, I can ride off into the sunset knowing I had an impact. To me, that looks like being a mentor to those new to our team, being a resource for my colleagues, building my seniority, becoming tenured, and eventually retiring with a nice pension, taking pride in providing for my family all these years."
Written by Kevin Downey on June 8th, 2022
Career Goals
13. Where do you see yourself in five years?
Why the Interviewer Asks This Question
How you answer this question will offer insights into your ambition and career pursuits. It'll also reveal how familiar you are with the company and the position and how your future aligns with the opportunities they'll provide.
Written by Kevin Downey on June 8th, 2022
How to Answer
If you haven't already, put together a couple of five-year career plans. Start by creating one beginning with your college years. Next, determine where you currently stand on your trajectory of that plan and build another five-year plan from there. Following this exercise, you should be ready to revise your five-year career plan every year, determining where you are on your journey and where you are going from there. Adjust your trajectory accordingly. Doing so will aid you in all of your interviews.
Written by Kevin Downey on June 8th, 2022
Answer Example
"I have a five-year career plan, which I update at least once a year. Here, I brought it with me. I believe that one's self-development should be as never-ending as one's determination. Perhaps you've heard a person can drive from coast to coast in the dark, only seeing as far as one's headlamps allow. I've always identified with that. One can surmount seemingly unachievable goals by breaking them into smaller, easily attainable goals. I put this concept into practice whenever I can."
Written by Kevin Downey on June 8th, 2022
Communication
14. What are your salary expectations for this role?
Why the Interviewer Asks This Question
This question can come up anywhere in the interview, but it commonly comes towards the end. It gauges your expectations and your awareness of how the interview has gone. They will consider how you value yourself and how realistic your expectations are. Your expectations may be unrealistic, or perhaps they sell you short. Either can be revealing with your career trajectory.
Written by Kevin Downey on June 8th, 2022
How to Answer
Find a realistic goal regarding salary by doing your research. Be wary of selling yourself short. Don't aim too high either. The best way to discuss your salary expectations is to use your current earnings as a baseline. Compare your current earnings with where you feel you are on your career path and where your ultimate career goals are heading. That should give you a reasonable expectation of what you should ask for. Also, consider any bonuses or incentives, your commute, and what kind of job market it is. This question also presents an opportunity to inquire what kind of benefits they may be offering. Be open, realistic, and honest. Transparency is the best choice when salary based questions arise.
Written by Kevin Downey on June 8th, 2022
Answer Example
"I am currently making $65,000 a year with my current employer, with a $2000 bonus at the end of the year. Understanding there is quite a shortage in the workforce right now, they've offered me more if I choose to stay. Also, it seems fair to mention I have pretty good health insurance benefits through work. Traveling to this location would also be quite a commute, and with gas prices where they're at, this could put a dent in my earnings. I imagine it would cost about $150 a week for gas alone. That's nearly ten thousand a year in gas.
If you don't mind, before I throw out a number, I have some questions. Do you offer health insurance benefits? Do you have any commuter benefits? Is there a remote work option available for this position? Do you offer yearly bonuses? What is the budgeted range that you can offer for this position? Are there any other perks worth mentioning?"
Written by Kevin Downey on June 8th, 2022
Communication
15. What does "operational excellence" mean to you?
Why the Interviewer Asks This Question
This professional term has an often inconsistent definition depending on whom you are asking. That is why the interviewer would like to know your definition of the term. They stand to gain insights into your work style and working philosophy.
Written by Kevin Downey on June 8th, 2022
How to Answer
Operational excellence is the key performance indicator of any business. It is how a company would define their philosophical approach to why they conduct their business the way they do and how their approach to problem-solving, teamwork, and leadership delivers their success. It is how a company's operations generate its continued success.
Written by Kevin Downey on June 8th, 2022
Answer Example
"Operational excellence boils down to how a company successfully approaches and maintains the culture of their brand, the systems in place to ensure their company is a well-oiled machine, and all those attributes that generate repeatable success. It is what it sounds like, a company's operations operating with excellence."
Written by Kevin Downey on June 8th, 2022
Communication
16. Have you ever disagreed with your boss?
Why the Interviewer Asks This Question
Your answer will offer a glimpse of your outlook and attitude and help the interviewer evaluate how you relate to those in positions of authority. How you frame your answer will indicate whether you're defensive or proactive and what you learned from that experience.
Written by Kevin Downey on June 8th, 2022
How to Answer
Consider your example before offering it. Be humble. The key is to present yourself as calm and professional and strive to improve your performance by learning and growing from your experiences on the job. Offering examples where you felt victimized, even when justified, may not present itself in the same context you're trying to relay. Your answer should communicate how well you get along with others. Steer clear of examples where you felt a supervisor was victimizing you or singling you out. Even if a supervisor's actions were misguided or inappropriate, this is not the goal of the question.
Written by Kevin Downey on June 8th, 2022
Answer Example
"I received a mediocre review early in my career. I'd been working my tail off and going above and beyond. When I received my review, every category fell into the 'meets expectations' category, and I did not receive the score I felt I deserved. I then broke down all the things I'd done, but my boss said no one knew and labeled me a stealth worker. He said I needed to make others aware of my accomplishments and that perception is reality. So I started keeping a journal in my pocket where I detailed all the ways I was going above and beyond. I composed a weekly report of my accomplishments to my boss, and when the next review came, all of my scores fell in the always going above and beyond category. My boss kept complimenting me on how far I've come along and how incredibly my performance improved. I told them the only thing that changed was how I documented my accomplishments and made them aware of them, to which they replied that perception is reality. I get that now."
Written by Kevin Downey on June 8th, 2022
Communication
17. Tell me about a time you had a conflict with another member of your team.
Why the Interviewer Asks This Question
This question is layered. The interviewer will be looking for any red flags by gauging the consistency of your answers. They're also evaluating your communication skills and focus on a team mentality.
Written by Kevin Downey on June 8th, 2022
How to Answer
Conflict resolution is reached through the approach to one's communication. So, naturally, this is an opportunity to reveal how skilled you are at non-defensive communication. Focus on empathy, tolerance, and understanding when delivering your answer. Show that you took the initiative and stayed calm throughout the situation.
Written by Kevin Downey on June 8th, 2022
Answer Example
"I had a coworker who regularly clocked in late to work. The staff gave them cross looks when they snuck in. I gave them a heads-up a few times, trying to be helpful. I even offered some tips and tricks to manage their time to avoid arriving at work late, but they kept reiterating that it wasn't their fault that the bus raced by their stop early two weeks in a row. The next time they were late, the very next day, they got written up. They were pretty upset and blamed me for 'ratting them out.' I did nothing of the sort, but I let them accuse me. When they were done, I asked why they thought I brought this upon them. I objectified the situation and asked them several questions without proclaiming my innocence. I mirrored their statements and asked clarifying questions. I then said that's an interesting conclusion based on that evidence, and I left it at that. Later, they apologized and asked me again for those suggestions to help them manage their time. It was as good of an ending as I could hope for."
Written by Kevin Downey on June 8th, 2022
Experience
18. Tell me about a time you handled multiple projects simultaneously.
Why the Interviewer Asks This Question
This question is a test of your communication skills. It also gauges how well you know yourself regarding your capabilities balanced against your limitations.
Written by Kevin Downey on June 8th, 2022
How to Answer
Keep your eye on the big picture. Explain that you ask for help when you've taken on too much or have fallen behind. Exhibit your ability to adapt, detailing how quickly you react. Intentions to overperform don't go very far if those intentions aren't actualized. Avoid examples that reflect poorly on your performance. Describe the situation, the obstacle, and how you overcame it.
Written by Kevin Downey on June 8th, 2022
Answer Example
"Early on, I wanted to present myself as an overachiever by taking on anything and everything, but I bit off more than I could chew. I was afraid to admit it, worried it would reflect poorly on me. Once I realized I needed to recruit help or risk over-promising and under-delivering, I asked for help. My supervisors redistributed the workload. Initially, they planned their goals based on what every team member promised to deliver. When one person takes on too much work and it needs to be redistributed, it hurts the team's big picture goals, potentially setting everyone behind. Since then, I have learned to take on fewer responsibilities. Now, when I finish early with high-quality results, I step up to help wherever I am needed. My intentions were always to go above and beyond, but that's only possible when you go about it the right way."
Written by Kevin Downey on June 8th, 2022
Experience
19. What's your approach to project management?
Why the Interviewer Asks This Question
This direct behavioral question will show the interviewer what your partnership with them would look like and what will motivate you in this environment.
Written by Kevin Downey on June 8th, 2022
How to Answer
Be honest. Formulate your answer to kill two birds with one stone. Give them insights into your personality and what motivates and inspires you. Detail how you stay motivated throughout your workday and how you approach your work, regardless of the task being high-pressure or monotonous. Detail how you stay motivated and productive throughout your day.
Written by Kevin Downey on June 8th, 2022
Answer Example
"I gather information. I follow up with questions. I explore and line up all of my resources. I break a project down into individual tasks, estimate how long each task will take, evaluate what is needed for each task, and outline a game plan that can shift depending on the time allotted, unforeseen circumstances, and unanticipated variables."
Written by Kevin Downey on June 8th, 2022
Experience
20. How do you balance your working life and personal life?
Why the Interviewer Asks This Question
How well you manage your time will offer insights into how effective you'll be at your job. Not preparing for your morning can cause you to be late to work. Not managing your workflow or projects can cause missed deadlines, resulting in taking your work home with you. If you feel overwhelmed at work because of poor time management, you might bring more stress home from work, not sleep well, and continue in a cycle of underperformance. These are all considerations when determining if you are a good fit for the position.
Written by Kevin Downey on June 8th, 2022
How to Answer
Being methodical about your work grants more room for your schedule. Share a few tools you used to stay organized to more effectively manage your time. Explain how you balanced your life in your current or past roles.
Written by Kevin Downey on June 8th, 2022
Answer Example
"I'm all about working smarter, not harder. I'm a time management freak. By focusing on my time management, I ensure both my personal and work life remain balanced. However, when I need to go above and beyond, I will take work home, but only when it makes sense. In this regard, I'll jump at the opportunity, as rare as it is."
Written by Kevin Downey on June 8th, 2022
Experience
21. How do you handle a project with little to no direction from your manager?
Why the Interviewer Asks This Question
This question reveals how resourceful and adept you are at exhibiting outside-of-the-box thinking. Perhaps you tapped into resources you weren't aware of before, pushed back a deadline without compromising an organization's core values, or delegated tasks. This is an opportunity to advertise your merits and make yourself shine.
Written by Kevin Downey on June 8th, 2022
How to Answer
Explain how you identified an opportunity and the process you took to implement it. Describe the impact it had on the business and your team. Remember to frame your answer with the introduction or bookends that establish you understand why they are asking the question.
Written by Kevin Downey on June 8th, 2022
Answer Example
"It all starts with asking questions. Sometimes this begins with asking what questions you should be asking. Once you have the right questions, those answers sought with determination reveal themselves. For example, there was a time I was assigned a task with very little to go on. I started asking questions that weren't directed at anyone in particular, but as a launch pad to finding solutions and alternate resources."
Written by Kevin Downey on June 8th, 2022
Experience
22. When have you gone above and beyond the call of duty?
Why the Interviewer Asks This Question
Interviewers ask this question to determine what going above and beyond looks like to you by determining how far you'll go when challenged. Some employees evaluate their performance by crossing off items on a list and accomplishing short-term goals. Others feel as if they've underperformed by putting in the bare minimum. Consider what you consider "above and beyond" and to what level you are an overachiever.
Written by Kevin Downey on June 8th, 2022
How to Answer
You want to convey that going "above and beyond" is your norm. Communicating how you weigh success is the aim. Break down what success means to you across all fronts; short-term goals, long-term goals, the big picture, and how you achieve your results. It's okay to boast a little when answering this question. Be proud yet humble. Describe how your achievements act as milestones towards your goals in your personal development.
Written by Kevin Downey on June 8th, 2022
Answer Example
"They needed volunteers for a project that lacked direction and information. I volunteered and expressed to our leadership that I wanted to have a sit down before I embarked on the project to determine not just what their wants but their needs and the trajectory for this project. I worked with them for all the big-picture 'need to know basis' intel on what we were shooting for with this project and why. It took some work to get all the details from them, but once I had all of that, I knew what to shoot for. So that helped me establish a guideline for what I was trying to achieve. If I started wondering what direction I should take with the project, I simply padded the job. As long as I wasn't exhausting company resources, I explored every avenue. Once my tasks were complete, I handed over my work, and it turned out I was so thorough that I'd already completed the work my leadership was responsible for. They were extremely pleased with my work. But that's my standard, to be as consistent as possible in being an above and beyond performer."
Written by Kevin Downey on June 8th, 2022
Experience
23. Tell us about a time you solved a complicated problem.
Why the Interviewer Asks This Question
Innovation is integral to leadership. The interviewer seeks to measure your preferred working style and whether it meets their required criteria. They want to know how resourceful you are and whether you exhibit 'outside-of-the-box' thinking.
Written by Kevin Downey on June 8th, 2022
How to Answer
You want your answer to exhibit determination. Frame yourself as a resourceful person who can think fast on their feet. Demonstrate that you aren't easily discouraged. The attitude you should convey is 'Where there is a will, there is a way.' Meeting deadlines, overperforming, learning, and innovating is the aim of the messaging in your example.
Written by Kevin Downey on June 8th, 2022
Answer Example
"I was part of a team responsible for building the bots for a platform. We divided our team into three sections, two for monitoring and security, two for flagging spam, and two for testing our security. Somehow, things got off track with the team. First, the patchwork we implemented resulted in a spaghetti algorithm, and the problems escalated. Suddenly, the project turned into a not-so-friendly competition to see who could out-perform each other's work, hurting the group's productivity and losing sight of the project's intention. It also created some strain and friction between certain individuals on the team. I pointed this out and influenced everyone to work together on developing each set of bots in stages and unraveling the spaghetti algorithm if it wasn't too late. I encouraged each team member to rotate working side by side together. This way, everyone got to work closely with everyone else individually, spotting each other's work. This diverse collaboration fostered our teamwork mentality and created a situation where we over-performed as a group, turning our project around."
Written by Kevin Downey on June 8th, 2022
Experience
24. How do you prioritize your time?
Why the Interviewer Asks This Question
Employers ask this interview question to evaluate your time management skills and assess your ability to distinguish between urgent and important tasks. Your answer to this question allows the interviewer to understand how you'd manage and complete your work assignments should they hire you for the job.
Written by Kevin Downey on June 8th, 2022
How to Answer
Highlighting your time management skills, organizational skills, and ability to maintain a healthy work-life balance can show employers that you can perform efficiently while taking on multiple responsibilities.
Written by Kevin Downey on June 8th, 2022
Answer Example
"Attendance is important to me, so much so that I have a track record of showing up early to my shifts. I keep my day organized and stick to my routine as much as possible. No matter what alarm clock you use, the snooze button is there. I never hit mine. I keep a jar of chocolate-covered espresso beans next to my bed. When my alarm goes off, I grab a few of those and pop them in my mouth. Then I'm ready to jump in the shower, throw on the clothes I set out the night before, grab my packed lunch in the fridge, and make sure I am prepared for whatever comes next. As a result, I consider myself adept at tracking my progress on any given task to effectively pick up where I left off when the need arises to be flexible and change gears. I'm extremely systems-oriented in my approach. Whether they're systems implemented for tracking my work or implementing systems for the office that everyone can use, I'm always developing tips and tricks to do the job easier the right way right away."
Written by Kevin Downey on June 8th, 2022
Experience
25. How do you prioritize your work?
Why the Interviewer Asks This Question
Multitasking is challenging for everyone. Multitasking requires tracking your progress, picking up where you left on a task, exhibiting flexibility, staying productive, and preventing rework. Your ability to demonstrate sound judgment and prioritize based on the greater good of the team is of equal relevance.
Written by Kevin Downey on June 8th, 2022
How to Answer
Explain how you re-prioritize your workload as needed. For instance, you could explain how you'd handle inheriting tasks amid other projects. Describe how mindful you are of urgency as you prioritize items in your workload.
Written by Kevin Downey on June 8th, 2022
Answer Example
"Some people say they prioritize their work by putting out fires. They focus on the raging fire, put that one out first, and move on to the next one. But I have a slightly different take on that. I like to imagine that every goal is the spark of an idea set in motion. Every goal generates work, and some are closer and burn more brightly than others. I like to think that I am harnessing the power of fire or ideas. Whichever burns the brightest and closest needs to be tended to first, then the next brightest. I don't like to say I am putting out fires, but rather harnessing the fire. I look at task management through this lens. I look at everything that needs tending to, evaluate which is burning brightest, and prioritize accordingly."
Written by Kevin Downey on June 8th, 2022
Leadership
26. Describe an experience where you exhibited leadership.
Why the Interviewer Asks This Question
This question tests your leadership skills or your reluctance to lead. There are many personality types; some are born to lead, and others may learn to lead. The interviewer is trying to assess where you fall on this scale.
Written by Kevin Downey on June 8th, 2022
How to Answer
Before choosing your example, consider how to present your leadership skills or talents. Contemplate what leadership looks like to you, framed by leaders you admire. Consider what "rising to the occasion" looks like. Doing so will present you as a leader who strives to be the best version of yourself that you can be while demonstrating sincere potential.
Written by Kevin Downey on June 8th, 2022
Answer Example
"I started an applications and technology solutions club in college. There wasn't a club like it, so I decided to create the one club I was interested in joining. This took a lot of effort. From defining the purpose of the club, creating a constitution for it, recruiting and assessing interest, electing my club's officers, to our first meeting, and continuing spreading the word. I learned a lot from that experience. I am proud to say the club is still going on today. Aside from that, at my last internship, I led teams on projects on multiple occasions, whether under the direct guidance of our leadership, or in a self driven environment. I don't think micromanaging is effective. Mentorship and engagement, promoting the strengths of each individual member of the team, and only focussing on growth opportunities where team members are ready to step out of their comfort zone are my main leadership tools. Innovation is achieved through collaboration among every member of the team. This requires working side by side with them, frequently touching base, and addressing any concerns promptly as often as possible, with as many specifics as possible."
Written by Kevin Downey on June 8th, 2022
Leadership
27. How would you describe your leadership style and management philosophy?
Why the Interviewer Asks This Question
The interviewer wants insight into your leadership style and how you overcome challenges while motivating your team. They're interested in learning more about you and how you approach your work.
Written by Kevin Downey on June 8th, 2022
How to Answer
Before your interview, put some thought into the qualities possessed by leaders you admire. Rather than rattling them off, speak passionately about which of those you feel are important leadership qualities, and explain how you'd promote them to your clients if hired for the position. Stay positive, and share your philosophy in a way you feel will complement what you've learned about the company. When possible, incorporate the company's keywords and core values in your answer.
Written by Kevin Downey on June 8th, 2022
Answer Example
"I'd say I am an influencer and a transformational leader. Give a man a fish, and he eats for a day. Teach a person leadership skills, and they'll lead for life. I've been told I am a great coach and motivator."
Written by Kevin Downey on June 8th, 2022
Logistics
28. Did you have any trouble finding the proper address for this interview?
Why the Interviewer Asks This Question
This question is an initial ice breaker that serves four roles. First, they want you to feel more at ease throughout the interview, which better serves the needs of you and the interviewer. It is intended to get you to lower your guard and be more candid with them in your answers, with the aim that you'll be relaxed enough through the interview to lower your guard and expose any red flags. It also serves to answer if you have a reliable mode of transportation to get to and from work without persistent attendance issues. Since it is illegal to ask an interviewee if they have a car, this question may seek to reveal the same information without asking it directly. Finally, Navigation is part of Lyft's culture, and they are curious about how you go about successfully navigating your way to the destination.
Written by Kevin Downey on June 8th, 2022
How to Answer
Feel free to open things up to a more conversational tone for this introductory question, but be mindful to have a more professional tone when you dive into the interview after this. You want your interviewer to be more open and receptive to you as a candidate, but you don't want to get too friendly or conversational, as you might reveal something about yourself that might raise a red flag for them, whether misconstrued or not.
Written by Kevin Downey on June 8th, 2022
Answer Example
"The drive was great, and I had no problem finding my way here. I know this area like the back of my hand, and when I read the address, I knew exactly how to get here. There were no problems and no traffic. In all honesty, I just Zen out when I'm in my car. I love my car. I keep it like new and always use that time to listen to audiobooks, podcasts, or NPR and catch up on my news."
Written by Kevin Downey on June 8th, 2022
Logistics
29. There is a demand in an area, but riders are not taking rides. Why?
Why the Interviewer Asks This Question
This question tests your familiarity with their service. It also tests your analytical thinking.
Written by Kevin Downey on June 8th, 2022
How to Answer
The answer to this question is easy to find online. If there is a high demand in an area, but riders are not taking rides, it is likely a supply and demand issue. The reason customers are not taking rides is logistical, as there are few drivers available.
Written by Kevin Downey on June 8th, 2022
Answer Example
"If people want to take rides, but they are not taking rides, it's likely that they are unable to take rides because there aren't enough drivers available to meet the high demand. It is super frustrating when there aren't enough drivers available. I know this can often be the case during harsh weather or after a concert or sporting event."
Written by Kevin Downey on June 8th, 2022
Teamwork
30. Tell me what you’ve done to bolster trust within your team.
Why the Interviewer Asks This Question
The interviewer is asking how you've earned credibility or enhanced collaboration in the workplace. Even if you were the top performer at your last job, you still have to prove yourself when working with a new team. When hired at a new job, it's natural to want to prove yourself. Your approach to building relationships while exhibiting a strong work ethic is a tricky balancing act. It takes time to establish relationships and even more time to show you have what it takes. There are many behavior types out there. Your approach aims to reveal your personality type to the interviewer and how well you'll fit into their team.
Written by Kevin Downey on June 8th, 2022
How to Answer
To build trust within a new team, a recruit needs to learn the ins and outs before suggesting improvements. The surest way to evaluate what you can contribute is first working side by side with those who are more familiar with the environment. Seeking insights from your peers, exhibiting respect for their seniority over you while asking questions, and getting a clear understanding of their systems goes a long way.
Written by Kevin Downey on June 8th, 2022
Answer Example
"I'd get to know everyone there. I'd work hard side by side with them and keep my head down. I'd exhibit my positivity and ask for their tips and tricks to get the work done as efficiently as possible. I'd actively listen, participate, and keep asking questions to absorb as much as I could. Once I feel I build some strong working relationships, I'd keep trying to identify improvement opportunities and would innovate from there. I'm there to contribute and make the team stronger as a whole. That's my goal."
Written by Kevin Downey on June 8th, 2022