Interior Health Authority Mock Interview
Practice 31 Interior Health Authority interview questions covering patient care, clinical collaboration, and healthcare values.
Question 7 of 31
At Interior Health Authority, we value the ability of our employees to be respectful to all people. Talk about a time where it was difficult to show respect in the workplace and explain how you overcame this.
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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
In the healthcare setting, you often have to deal with patients that are rude, mean or just plain not fun to be around, but you have to maintain the ability to stay positive and treat others with respect by being courteous. This can also pour over the fellow colleagues as well. For this question, your interviewer will be looking to judge your ability to overcome working with difficult patients or colleagues by having you demonstrate your ability to maintain a positive and nurturing demeanor. In your example, describe the situation in detail and talk about the methods you use to maintain a respectful relationship with all that you encounter in your work.
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"For this question, I can't help but think back to a patient I was caring for in my days as a nurse on a Med/Surg unit out of college. The gentleman was hospitalized after complications from hip replacement surgery and he was not a happy camper that he had to undergo what he was. From my first shift in working with him, he was extremely rude to our staff, demanding constant attention around the clock for some very menial things. He called me some pretty harsh names during my first few shifts, but this never broke through my shell. Each interaction I had with the man, I kept a smile on my face and communicated with him clearly what I was going to be doing and what he could expect of me. If I had to decline any of this requests, I explain in detail why I couldn't in language that he could understand. In this situation, it was important that I understand where he was coming from and I really did feel for him in his situation."
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