Practice 28 Financial Ombudsman Service interview questions covering dispute resolution, regulatory knowledge, and impartiality.
Question 20 of 28
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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
At the heart of this question, your interviewer is looking to take a small peek inside your technical knowledge of the auditing process. Your answer can be pretty simple and straightforward by explaining what a voucher is and, if possible, talking about times that you have used it in auditing processes in the past.

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"As an internal auditor, vouching is a process that accurately verifies that information is correct. During my time auditing large manufacturers, the vouching that I did entailed recovering and verifying items like invoices and purchase receipts and we'd use vouching for very large items that impacted an organization's bottom line."

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Vouching - cross-checking information with hard copies, statements, receipts, etc - verifying that the information is accurate.

Jaymie's Feedback
Good explanation. If you have experience with this or other knowledge to share about the value/impact, feel free to share that as well.
Prepare for complex scenarios that test your judgment and complaint-handling expertise.
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Written by Ryan Brunner
28 Questions & Answers • Financial Ombudsman Service

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