Due to the continued explosion of the digital world, Capital One Bank is becoming more virtual on a day to day basis. What job duties would you see as being fluent in this role as a Teller with us?

How to Answer
1st Answer Example
2nd Answer Example

As banks have adjusted the way they do business over time to suit the needs of customers that are becoming more automated and mobile, the traditional Teller job description has certainly changed with the advancements in technology. With this question, your interview is simply looking to gauge how flexible you would be if hired for this role because Capital One Bank will be relying on the person hired this role to be highly adaptable in a changing work environment. As you answer, let your interviewer know that you are aware of how rapidly the banking industry is changing and give examples of a time or two you had to be flexible in your own job duties. Then, really put thought into what you feel are ways that the traditional Teller job role has changed and will continue to change over time.

"As my own personal banking has certainly changed to the point where I hardly visit a bank lobby any more and take care of more things online, I would venture to guess that a Teller is face to face a lot less with customers than they used to be and handling more job duties over the phone and online with customers. I would envision that on top of traditional withdrawals and deposits, Tellers at Capital One Bank are also seen as advisors to customers when it comes to different products within the bank. If hired for this role, I would be excited to be flexible and learn new duties to become a more complete member of the team here at Capital One Bank. In my current role as a Customer Service Rep, I've had to be very fluid in my job duties."

"In my current role as a Teller, I've been very adaptable over the last couple of years as my current institution moved a lot of services to a virtual format. I've received extensive training on ATM troubleshooting for customers using the ATM in our parking lot. I've also been trained on our branch kiosks and tablets that customers use for loan applications and other transactions. But because many of our elderly customers still prefer traditional in-person transactions, I've never lost my touch as a traditional Teller. If hired here at Capital One Bank, I'd look forward to being a flexible Teller that is willing to adapt with changes moving forward."

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How to Answer: Due to the continued explosion of the digital world, Capital One Bank is becoming more virtual on a day to day basis. What job duties would you see as being fluent in this role as a Teller with us?

Advice and answer examples written specifically for a Capital One Bank job interview.

3. Due to the continued explosion of the digital world, Capital One Bank is becoming more virtual on a day to day basis. What job duties would you see as being fluent in this role as a Teller with us?

How to Answer

As banks have adjusted the way they do business over time to suit the needs of customers that are becoming more automated and mobile, the traditional Teller job description has certainly changed with the advancements in technology. With this question, your interview is simply looking to gauge how flexible you would be if hired for this role because Capital One Bank will be relying on the person hired this role to be highly adaptable in a changing work environment. As you answer, let your interviewer know that you are aware of how rapidly the banking industry is changing and give examples of a time or two you had to be flexible in your own job duties. Then, really put thought into what you feel are ways that the traditional Teller job role has changed and will continue to change over time.

Written by Ryan Brunner on October 30th, 2020

1st Answer Example

"As my own personal banking has certainly changed to the point where I hardly visit a bank lobby any more and take care of more things online, I would venture to guess that a Teller is face to face a lot less with customers than they used to be and handling more job duties over the phone and online with customers. I would envision that on top of traditional withdrawals and deposits, Tellers at Capital One Bank are also seen as advisors to customers when it comes to different products within the bank. If hired for this role, I would be excited to be flexible and learn new duties to become a more complete member of the team here at Capital One Bank. In my current role as a Customer Service Rep, I've had to be very fluid in my job duties."

Written by Ryan Brunner on October 30th, 2020

2nd Answer Example

"In my current role as a Teller, I've been very adaptable over the last couple of years as my current institution moved a lot of services to a virtual format. I've received extensive training on ATM troubleshooting for customers using the ATM in our parking lot. I've also been trained on our branch kiosks and tablets that customers use for loan applications and other transactions. But because many of our elderly customers still prefer traditional in-person transactions, I've never lost my touch as a traditional Teller. If hired here at Capital One Bank, I'd look forward to being a flexible Teller that is willing to adapt with changes moving forward."

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