7-Eleven Mock Interview

Practice 35 7-Eleven interview questions covering customer service, shift operations, and retail scenarios.

Question 3 of 35

What do you know about 7-eleven?

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James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.

This is the interviewers check to ensure that you've done your homework. At the interview, you should be able to rattle off a few things about the company that you've learned from the job posting, visiting a store, checking out their social media channels, and/or speaking with current or former employees of the company. Arriving to the interview prepared with an answer for his question demonstrates a genuine interest in the job and the company that the interviewer will favor.

James McMechan

James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.

"I have researched your company online and like what I see so far. I know that 7-11 prides itself on being very focused on the customer while developing a strong presence in the community you serve. I was very impressed by the work 7-11 is doing to join with local food banks to help feed the less fortunate. This is the kind of culture that I want to be part of."

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357-eleven Interview Questions & Answers

Operational

1.This position requires you to lift boxes up to 50 pounds. Are you physically capable of this task?

Operational

2.Our stores are open nearly 24/7. Are there any limitations to the hours you might be available to work, including weekends, split shifts, and holidays?

Discovery

3.What do you know about 7-eleven?

Discovery

4.We are in a very competitive market. Why do you want to work for 7-eleven?

Behavioral

5.In this role with 7-eleven there are a few levels of management. Tell me about your ability to accept guidance and feedback from multiple managers.

Discovery

6.At 7-eleven, our success is greatly based on the engagement level of our employees. Tell me how you motivate yourself to stay engaged during work.

Behavioral

7.At 7-eleven we are set apart from our competitors by our incredible customer service. Tell me about your commitment to serving the customer and give me an example of a time you might have shown that commitment.

Discovery

8.At 7-eleven, one of the core values we have is to provide opportunities for growth to our current employees. Tell me about the kind of growth you desire from a company you might work for.

Discovery

9.7-Eleven has a variety of different departments and positions available at the present time. Tell me about one that most interests you and why.

Behavioral

10.At 7-eleven we take our theft prevention programs very seriously. Have you ever caught a coworker stealing? What did you do?

Discovery

11.At 7-eleven, we hire employees who stay with us for years and others who are with us for just a short time, like students who work just a summer. Which category do you see yourself in?

Technical

12.This position with 7-eleven will require you to maintain a register and make exact change. Share with me any experiences you have in handling cash.

Discovery

13.At 7-eleven we like to train and promote our employees as often as possible. Tell me about the specific career path you desire.

Behavioral

14.In this position at 7-eleven, you might encounter a dissatisfied customer. Share with me a time when you might had to handle a situation like that and what you did specifically to resolve it.

Behavioral

15.Part of your job description at 7-eleven will be to suggest additional items on every sale. We want our employees to up-sell as much as possible. Tell me about how you could see yourself doing that if we were to hire you.

Behavioral

16.Give me an example of a time when you went above and beyond.

Behavioral

17.Describe an ongoing problem at your current or former employer that you were able to overcome.

Discovery

18.Do you prefer doing routine work each day or mixing up your routine occasionally?

Behavioral

19.Tell me about a time when you disagreed with your boss.

Behavioral

20.We have very busy and productive work days at 7-eleven. At times, the workload might seem to be overwhelming. Tell me about your ability to handle this kind of environment.

Discovery

21.Describe your working relationship with your previous or current colleagues.

Behavioral

22.At 7-eleven, you might be be exposed to some constructive criticism as you learn your new position. Tell me about a situation you might have had to receive feedback and how you handled it

Behavioral

23.Tell me about an error or mistake you made because of a breakdown in communication from you or one of your team members.

Discovery

24.Tell me about a typical day at your previous workplace and share how motivated and productive you were.

Behavioral

25.At 7-eleven, we are constantly looking for ways to be committed to diversity in the workplace. Share with me an experience you might have had with someone from a different culture.

Discovery

26.Share with me some things in a work environment that you might find stressful.

Discovery

27.At 7-eleven, we want to be sure that we are straightforward with our prospective employees. Do you have any questions for us?

Discovery

28.One of the requirements for any new hire is reliable transportation. I assume that this is not an issue for you.

Discovery

29.Why did you choose 7-eleven to potentially work for?

Operational

30.At our company, we believe in providing an adequate salary. If you are comfortable doing so, tell me about your current compensation.

Discovery

31.Do you prefer to work in a team-based position or individually?

Behavioral

32.At 7-eleven, you will be required to interact with other employees. Tell me about how you get along with others.

Behavioral

33.Please tell us about a time when you had a difficult customer. What happened and how did you handle it?

Discovery

34.What does good customer service mean to you?

Discovery

7-Eleven Mock Interview

What do you know about 7-eleven?

357-eleven Interview Questions & Answers

1.This position requires you to lift boxes up to 50 pounds. Are you physically capable of this task?

2.Our stores are open nearly 24/7. Are there any limitations to the hours you might be available to work, including weekends, split shifts, and holidays?

3.What do you know about 7-eleven?

4.We are in a very competitive market. Why do you want to work for 7-eleven?

5.In this role with 7-eleven there are a few levels of management. Tell me about your ability to accept guidance and feedback from multiple managers.

6.At 7-eleven, our success is greatly based on the engagement level of our employees. Tell me how you motivate yourself to stay engaged during work.

7.At 7-eleven we are set apart from our competitors by our incredible customer service. Tell me about your commitment to serving the customer and give me an example of a time you might have shown that commitment.

8.At 7-eleven, one of the core values we have is to provide opportunities for growth to our current employees. Tell me about the kind of growth you desire from a company you might work for.

9.7-Eleven has a variety of different departments and positions available at the present time. Tell me about one that most interests you and why.

10.At 7-eleven we take our theft prevention programs very seriously. Have you ever caught a coworker stealing? What did you do?

11.At 7-eleven, we hire employees who stay with us for years and others who are with us for just a short time, like students who work just a summer. Which category do you see yourself in?

12.This position with 7-eleven will require you to maintain a register and make exact change. Share with me any experiences you have in handling cash.

13.At 7-eleven we like to train and promote our employees as often as possible. Tell me about the specific career path you desire.

14.In this position at 7-eleven, you might encounter a dissatisfied customer. Share with me a time when you might had to handle a situation like that and what you did specifically to resolve it.

15.Part of your job description at 7-eleven will be to suggest additional items on every sale. We want our employees to up-sell as much as possible. Tell me about how you could see yourself doing that if we were to hire you.

16.Give me an example of a time when you went above and beyond.

17.Describe an ongoing problem at your current or former employer that you were able to overcome.

18.Do you prefer doing routine work each day or mixing up your routine occasionally?

19.Tell me about a time when you disagreed with your boss.

20.We have very busy and productive work days at 7-eleven. At times, the workload might seem to be overwhelming. Tell me about your ability to handle this kind of environment.

21.Describe your working relationship with your previous or current colleagues.

22.At 7-eleven, you might be be exposed to some constructive criticism as you learn your new position. Tell me about a situation you might have had to receive feedback and how you handled it

23.Tell me about an error or mistake you made because of a breakdown in communication from you or one of your team members.

24.Tell me about a typical day at your previous workplace and share how motivated and productive you were.

25.At 7-eleven, we are constantly looking for ways to be committed to diversity in the workplace. Share with me an experience you might have had with someone from a different culture.

26.Share with me some things in a work environment that you might find stressful.

27.At 7-eleven, we want to be sure that we are straightforward with our prospective employees. Do you have any questions for us?

28.One of the requirements for any new hire is reliable transportation. I assume that this is not an issue for you.

29.Why did you choose 7-eleven to potentially work for?

30.At our company, we believe in providing an adequate salary. If you are comfortable doing so, tell me about your current compensation.

31.Do you prefer to work in a team-based position or individually?

32.At 7-eleven, you will be required to interact with other employees. Tell me about how you get along with others.

33.Please tell us about a time when you had a difficult customer. What happened and how did you handle it?

34.What does good customer service mean to you?

35.What would you do if your replacement did not show up to relieve you of your shift?