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When you have a problem at work are you one to carefully consider what is at stake or do you jump in and hope for the best?

1 of 15 Diligence Interview Questions and Answers Written by Rachelle Enns

Updated on August 17th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
How to Answer

The interviewer would like to know how you assess problems at work. It is vital to be able to quickly, yet efficiently, evaluate an issue in the workplace. Talk to the interviewer about how you handle a problem at work.

Professional Answer Examples
General
Answer example

"I have been with my current company for many years, so the majority of problem-solving comes second nature to me at this point. However, when I first started this job, I would have to spend more time in careful consideration before jumping in. I would say that when I have a problem, I have a healthy balance of the two."

Admin
Answer example

"That depends on the situation and seriousness of the problem. I will not jump in with rash decisions on a problem that has a major impact on our business, but I will change coffee vendors on a whim to save money or increase satisfaction."

Manager
Answer example

"Warehousing is not an overly reactionary business; however, we do have tight deadlines. I find that careful planning is what saves my day most of the time. For that reason, I would say that I am more one to consider what is at stake when a problem arises, carefully."

Marketing
Answer example

"As a Marketing Director, I have to be 100% ready to jump at any changes, last minute, and other. For that reason, I would say that I am more reactionary- jumping in and hoping for the best. With that said, I am an absolute expert in my industry and know my clients incredibly well. This expertise allows me to make fast, yet highly educated, decisions."

Retail
Answer example

"My current company encourages me to consider which problem is the most costly if left unattended. This question is the basis of my start. Do you have a preference when it comes to problem-solving methods?"

Sales
Answer example

"I am in sales so, of course, I jump in with both feet and pray that I don't drown! Kidding, for the most part. I am a calculated thinker when it comes to customer service, booking my calls, and building my pipeline, however, when it comes to putting out fires I have to jump in immediately and rectify the situation to prevent further damage."

Teacher
Answer example

"I work with children so, for that reason, everything that I do must be carefully planned and calculated. I have a lot of policy to consider before any decisions are made."

Written by:

Ryan Brown
Ryan Brown, is the creator of MockQuestions. He has over ten years experience creating interview questions. His website has helped over 10 million job seekers in their interview preparation.
Rachelle Enns
Rachelle Enns is a job search expert, executive headhunter, career catalyst, and interview coach. Utilized by top talent from Fortune companies like Microsoft, General Electric, and Nestle, she helps professionals position themselves in today's competitive digital marketplace. Rachelle founded Renovate My Resume and Executive Resume Solutions, two companies focused on helping job seekers get their edge back. She helps everyone from new graduates looking for their first placement, to CEO's who want more out of their career. Rachelle coaches students to executives on how to master the toughest interview questions and how to handle the most bizarre interview situations; all with confidence and poise. Rachelle trains other career coaches, recruiters, and resume writers, globally. A big part of her job is also spent coaching HR professionals on how to bring the human touch back into their interview and hiring process.
First written on: 01/09/2017
Last modified on: 08/17/2018

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