How to Answer: In high-end dining, you may come across very discerning customers. How do you handle a picky customer?
Advice and answer examples written specifically for an Upscale Restaurants job interview.
3. In high-end dining, you may come across very discerning customers. How do you handle a picky customer?
How to Answer
With high-end, fine dining usually comes customers who are very particular about their dining experience. Are you able to brush it off when a customer is extra picky, or do you take the event personally? Assure the interviewer that you can keep professional composure when it comes to demanding customers.
1st Answer Example
"I have spent many years working in the restaurant, hotel, and other customer service based industries. I no longer take it personally when a customer is picky or difficult. I will do my best to make them happy, but I fully understand that you cannot appease everyone."
2nd Answer Example
"I handle an extra-choosy customer with utmost care! I listen, and do my best to deliver above their expectations."