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Health Insurance Mock Interview

Question 22 of 30 for our Health Insurance Mock Interview

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Question 22 of 30

How do you connect with a customer you are working with virtually?

"Even if we are having a virtual conversation, I still try to be as personable as possible. I can typically see what area of the country the customer is, so I'll ask them about the weather or a sporting event in their town while resolving their question. My drop off rate is pretty low, so I think this approach has worked well."

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How to Answer: How do you connect with a customer you are working with virtually?

Advice and answer examples written specifically for a Health Insurance job interview.

  • 22. How do you connect with a customer you are working with virtually?

      How to Answer

      At Company ABC, many of the roles involved customer service with people on a chat or via email. The interviewer wants to know if you can effectively resolve their questions while building a relationship.

      Answer Example

      "Even if we are having a virtual conversation, I still try to be as personable as possible. I can typically see what area of the country the customer is, so I'll ask them about the weather or a sporting event in their town while resolving their question. My drop off rate is pretty low, so I think this approach has worked well."

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