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Question 3 of 28 for our William Hill Mock Interview

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Question 3 of 28

In our industry you will come across some difficult customers. How do you handle an upset customer?

"I have spent many years working in the restaurant, hotel, and other customer service based industries. I do not take it personally anymore when a customer is rude or difficult. I will do my best to make them happy, but I fully understand that you cannot appease everyone."

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How to Answer: In our industry you will come across some difficult customers. How do you handle an upset customer?

Advice and answer examples written specifically for a William Hill job interview.

  • 3. In our industry you will come across some difficult customers. How do you handle an upset customer?

      How to Answer

      Are you able to brush it off when a customer is rude to you, or do you take it personally? Assure the interviewer that you can keep professional composure when it comes to rude or demanding customers.

      1st Answer Example

      "I have spent many years working in the restaurant, hotel, and other customer service based industries. I do not take it personally anymore when a customer is rude or difficult. I will do my best to make them happy, but I fully understand that you cannot appease everyone."

      2nd Answer Example

      "I handle an upset customer with utmost care! I listen, and do my best to help fix whatever issue they feel is upsetting them."

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