Westpac Institutional Bank Mock Interview

Practice 27 Westpac Institutional Bank interview questions covering corporate banking, risk management, and client relationship scenarios.

Question 5 of 27

In the banking industry, customer service is essential. Give me an example of a time when you provided excellent customer service.

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Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

Think about what customer service means to you. Making the customer happy and receiving positive feedback are great examples! Westpac Institutional Bank wants to hear that you treat customers with respect and are careful to resolve issues. Explain some of the elements of customer service that you possess, like empathy and patience.

Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

"I was working as a bank teller when a woman came in, upset about her account. I could tell she needed to vent and I wasn't quite sure what the actual problem was, so I listened first. Then I asked questions to figure out what was going on. She was so appreciative of me because I was able to think on my feet and troubleshoot to solve the problem quickly. She even apologized for raising her voice and thanked me for my patience."

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