If you are working at Wegmans just for fun, that's great! Tell this to the interviewer, and be sure to mention that you look forward to working hard for such a great company! If you are seeking a job because you need the income, tell the interviewer that you are seeking the income, but working at Wegmans would be fun. So, it's a win-win!
As with any job interview, we recommend visiting the company website before arriving to learn a few key facts about the business. Being prepared with 4-5 facts will set you apart from other applicants during your interview. You might mention that Wegmans began in 1916. You may share that Wegmans has more than 45,000 employees. You might share that Wegmans offers a Menu Magazine. Or, you might share that Wegmans offers an employee scholarship program.
Wegmans is very much a team environment. Start off by telling the interviewer that you prefer the team environment, and you are great at working alone too! If you had to choose one over the other, you would pick a team environment.
The interviewer is hoping to hear that there is no reason to not hire you! Simply tell the interviewer that you would be a great employee, and confidently share that there is no reason to not hire you! You might wrap it up by sharing that you are customer focused, have a proven employment record, and you really love Wegmans!
The interviewer wants to hear that you are passionate about working at Wegmans and have thought about how you can make a positive impact while working there. Think about what kind of impact you could make. Possible things that might come to mind are: - Creating a positive environment for customers by smiling, asking them how their day is going, and providing them with great service - Building business relationships with your co-workers, so everyone looks forward to coming to work each day - By giving people energy to make it through a challenging day Whatever comes to mind that you are passionate about, share it with the interviewer!
Absolutely! The interviewer wants to hear that you are comfortable conversing with other people. As a customer service person, you are definitely a sociable person. Explain to the interviewer that you enjoy getting to know your co-workers, work hard to build relationships with your regular customers through simple interactions, and look forward coming to work each day in customer service. You might work best in a large group setting, or one-on-one interactions might be your thing. Either way, you are a sociable person.
"Yes, very much so. I really enjoy socializing and engaging with customers. I would say this is one of my strongest skills."
Addressing customer complaints is an essential part of customer service, and the interviewer wants to hear that you are okay talking through a customer's complaint. Start off by telling the interviewer that you do not mind addressing customer complaints, and you recognize that most customers have good intentions when coming forth with a complaint. Tell the interviewer that you take time to listen to everything the customer has to say first to ensure you truly understand what they are upset about. Next, share that you make eye contact with the customer and sincerely apologize to them. Finally, be sure to mention that you offer to correct any mistakes that were made or take the appropriate action to rectify the situation.
Interviewers want to hear that you are a focused, high-performing potential employee. Start off by telling the interviewer that you do not easily get distracted from your work. Next, mention that you realize you are being paid to do a job, and ethically, you feel a need to be working when you are at work. Finally, recognize that you know how to have fun at work from time-to-time taking a moment to celebrate birthdays or get to know your co-workers, and you know how to balance this with ensuring you are getting the job done.
Everyone has their philosophy on eating well. The interviewer simply wants to hear that you have a stance on what eating well means to you. You might mention that eating well means eating organic as often as possible. You might mention that grass-fed meats are your thing. You might share that eating fruits and vegetables regularly is a good idea. You might share that you really believe in eating local foods. Or, you might share that eating a well balanced diet full of different nutrients in your idea of eating well. Simply share your 'eating well' philosophy with the interviewer.
The interviewer wants to hear that you are excited about working at Wegmans. Wegmans is about providing exceptional service and a great experience. Tell the interviewer why you look forward to being a part of something as an employee of Wegmans. Recognize that you would be helping create an environment where friends, family, and business colleagues come to shop together. Be mindful that you would be a place where people can enjoy a meal. And, acknowledge that you would be the setting for many families to come pick out their ingredients for their Thanksgiving dinner. Be excited to share that you would get to be a part of something great by being an employee at Wegmans!
The interviewer wants to know that you are a reliable person. Tell the interviewer that you are reliable and do not call off from work unless you would have an emergency or are very ill. Next, share with the interviewer how few times you have called off from work in the past year. If you were sick with the flu and had to call off work 2 days in a row, that's to be expected! Simply tell the interviewer that you had the flu and had to call off 2 days in the past year. We are all human and get sick from time-to-time. Missing work for those 2 days will not be a deal breaker.
Wegmans website will tell you these five statements: "These five statements explain what we’re all about: We care about the well-being and success of every person. High standards are a way of life. We pursue excellence in everything we do. We make a difference in every community we serve. We respect and listen to our people. We empower our people to make decisions that improve their work and benefit our customers and our company."
"These five statements explain what we’re all about: We care about the well-being and success of every person. High standards are a way of life. We pursue excellence in everything we do. We make a difference in every community we serve. We respect and listen to our people. We empower our people to make decisions that improve their work and benefit our customers and our company."
The interviewer wants to hear that you enjoy being a part of a team and that you contribute to the success of the team. Start off by sharing the last time you contributed to a team effort. Perhaps it was a large project at work. Maybe it was on a basketball team. Or, you might have led a Girl Scout troop. All of these make great examples! Discuss how you personally made efforts to contribute to the team, and be sure to mention how successful the team was!
The interviewer wants to hear that you are not a rule breaker, and you support the rules the company has put into place. Start off by telling the interviewer that you follow all of the company rules and are supportive of the leadership decisions the company makes regarding rules. After all, there had to be some logic to their professional decision! Next, think of an outside the box rule your company had that you simply would have made a different decision about. A sound example might be that company rule that says no insulated lunch boxes/totes can be put into the fridge because it takes up too much space. You might tell the interviewer, "If I could change one decision the leadership team made regarding a rule, I would not have implemented the rule that says employees cannot put a lunch tote/lunch box in the fridge for space reasons because it makes it so much harder to find your own food in the fridge at lunch time resulting in a line at the refrigerator and less time to spend outside enjoying the sunshine." This shows the interviewer that you respect decisions even when you recognize you would make different decisions sometimes.
"If I could change one decision the leadership team made regarding a rule, I would not have implemented the rule that says employees cannot put a lunch tote/lunch box in the fridge for space reasons because it makes it so much harder to find your own food in the fridge at lunch time resulting in a line at the refrigerator and less time to spend outside enjoying the sunshine."
We all have things we can improve on, so do not be afraid to share them. The interviewer will likely take note of these things and may even provide you with additional training or mentoring in these areas if possible to help you excel. The interviewer wants to hear that your weaknesses are not critical for the job you are applying to. Think of a couple of things you could improve upon that are not necessary for the job, and openly share them with the interviewer. You might even include some fun things that are not job-related. For example, you might state, "Painting is definitely a weakness for me! If you need someone to paint a poster, I'm probably not your guy!" The interviewer will think it's clever, and painting is not essential for a job at Wegmans.
"Painting is definitely a weakness for me! If you need someone to paint a poster, I'm probably not your guy!"
Never. The interviewer needs to know that they can count on you to be at work by your assigned time every day. Start off by telling the interviewer that you are a punctual person, and you are always a couple of minutes early when arriving at work. Be sure to mention that you plan ahead for traffic, and if you live somewhere with snow, be sure to mention that you watch the weather ensuring you leave enough time to clean off your car and drive a little more cautiously when necessary. If you have children, be sure to mention that you have backup plans in place for childcare should something fall through with your typical plans.
Begin by telling the interviewer that thankfully the majority of customers are pleasant to work with, and the rude customer situations are typically few and far between. Next, tell the interviewer that you understand customer service means always having a smile on your face, cheerful attitude, and pleasant demeanor. Tell the interviewer that you would continue interacting with the customer in a positive manner even when they were being challenging. Share that you never know what type of day that customer has had, and you smiling and being pleasant might be just what they need to help them turn their day around!
This one should be easy! Share with the interviewer that you have never stolen before and have a proven work record with a great reputation. Be sure to mention that you respect others and that you wouldn't steal from them.
The interviewer wants to hear that your references will describe you in a positive manner. Think about the positive things your references have said about you in the past. Instead of listing these things, tell the interviewer what each person has told you. For example, you might say, "John has told me that I am a hard worker, and he has told me that he really likes how I am always happy to be at work!" These concrete examples will be sure to impress the interviewer!
"John has told me that I am a hard worker, and he has told me that he really likes how I am always happy to be at work!"
The interviewer wants to hear that you recognize something unique about Wegmans. You might mention the great selection including all of the food stations. You might recognize that it offers an abundance of natural and organic items. You may talk about its gluten-free options. You might talk about the top-notch customer service and knowledgeable associates. Or, you may discuss how Wegmans only opens a select number of stores each year to ensure it continually offers a high quality experience. Simply choose something that is different about Wegmans, and tell the interviewer.
Think about the things that people have repeatedly commended you for. What are the common qualities that you have received praise for at work, in school, or within your family? These things make great examples! Simply share your three qualities, and tell the interviewer that other people have told you they really like these qualities in you. Some examples might include your joyful attitude, your kindhearted spirit, your ability to help others, your knack for striking up a conversation, or your patience.
Start off by telling the interviewer that you are typically an organized person and achieve everything on time. Share how you usually organize your work. You might share that you keep a to-do list of all the objectives that you must complete, keep your electronic calendar up-to-date, and that you spend 5-10 minutes at the beginning of your day reviewing your calendar for the day as well as prioritizing your to-do list for that day. Next, share about a time when you failed to get an assigned task done on time due to something outside of your control. Perhaps you were sick, an emergency arose, or someone else called in sick for the day changing your priorities. Share how you prioritized your time with the goal of achieving the deadline, and share why you were not able to achieve it on time. Finally, be sure to wrap it up by re-iterating that you are usually a deadline driven person, and you almost always complete everything on time.
The interviewer hopes to hear that you will stay with the company long-term. If you are a student, tell the interviewer that you plan to stay at Wegmans through graduation, and then share what career or further education you hope to be pursuing at that five-year mark. If Wegmans offers careers in your field, such as management, be sure to mention that you would be open to considering a career in your field at Wegmans if one is available upon graduating. If you are not a student, no problem! Simply share that you see yourself working at Wegmans! You may even mention that you hope to have received a promotion by the five year mark.
The interviewer wants to hear about a positive experience you have had with leadership. Think about a time when you led a sports team, led a college project, managed a store, or coached a little league team. These are all great examples! Start off by giving the interviewer a high-level overview of what you were leading, and share that you enjoyed the experience. Discuss the positive outcome that the group had, and explain that you would gladly lead again!
Be candid with the interviewer. Simply share if you have any relatives who work for Wegmans as well as what store or office location they work for. If you have any close friends who work for the company, be sure to mention this as well! Finally, tell the interviewer that these people really enjoy working at Wegmans and have only told you wonderful things about the company.
Talking about a time when you calmed an upset customer can be a great example for this question. Be ready to talk about the time you went above and beyond with handling a customer complaint. Explain how you personally listened to every word the customer had to say. Next, describe how you apologized to the customer with a calm voice and sincere heart. Finally, be sure to tell the interviewer what solution you offered the customer. Perhaps you did not charge them for a meal if it was in a restaurant. Maybe you offered a new dish for them to try. Be sure to close with how happy the customer was when they left! Or, you may approach the question with something you have done during the normal course of the day to go above and beyond for your customers. For example, if you work at a grocery store, you might share that you walk the customers out to their car when customer levels allow and assist them with loading the groceries into their car.
Be candid with the interviewer, and tell the interviewer whether or not you have shopped at Wegmans before. If you have shopped at Wegmans, tell the interviewer, and share how much you enjoy going to Wegmans on a regular basis. If you have not shopped at Wegmans, make time to visit the store before your interview noting some of the unique things that Wegmans has to offer. Then, you can share that you have been to Wegmans before, and mention a couple of the unique things you have noticed inside of their stores.
The interviewer wants to hear that you are an honest and ethical person. Tell the interviewer that you would not steal if a coworker asked you to, and share that you would instead tell your manager about the situation because it is the right thing to do.
The interviewer wants to learn more about your background and experience. If you don't have any experience, it's okay! Tell the interviewer that you do not have any experience in the industry, and you look forward to making the transition and learning everything there is to know! If you have experience, start off by giving the interviewer a high-level overview of your experience by sharing where you have worked, your job title, and how long you were employed there. Add a sentence or two about what your job duties were in each role as well. Be sure to mention that you really enjoy this industry, and you look forward to continuing to work in retail industry roles.
Talking about ourselves in this way can be challenging. We recommend reaching out to a few colleagues, family members, and friends. Ask them for their opinion. You'll probably be surprised at the consistency in their responses! Their answers will give you insight into how to answer this question. Tell the interviewer what sets you apart, and explain how your co-workers, family members, and friends have encouraged you with your gift in this area.
The interviewer wants to hear that you believe Wegmans is a reputable store. Start off by telling the interviewer that Wegmans has an excellent reputation, and you like the thought of being associated with a great organization. Next, mention that you enjoy shopping at Wegmans, and it would be nice to work for a company that you naturally support. Finally, be sure to mention that you know Wegmans offers its associates superior training, and you appreciate knowing that you would be setup for success as an associate.
The interviewer wants to hear that you are excited about working at Wegmans. What is it that excites you about a job at Wegmans? Is it working at a store that you love? Is it knowing that you will get to interact with people every day? We recommend refraining from answers that involve money when asked this question. Otherwise, share whatever it is that gets you excited about working at Wegmans!
Diversity is a part of the culture of Wegmans, and the interviewer wants to hear that your view of diversity supports Wegmans beliefs. Start off by sharing that diversity means having people who are not all the same on the team. It means having a team that reflects the community where the store is located from different backgrounds, experiences, and with different opinions.
Wegmans Food Markets, Inc. is a family-owned U.S. regional supermarket chain headquartered in Gates, New York, near Rochester. Wegmans has 85 stores in the mid-Atlantic and New England regions, in New York, Pennsylvania, New Jersey, Maryland, Massachusetts, and Virginia. Founded in 1916 in Rochester, Wegmans has appeared on Fortune's annual "100 Best Companies to Work For" list since the list first appeared in 1998, and has ranked among the top 10 for eight consecutive years. Food Network recognized it with its award for Best Grocery Store in 2007, and Consumer Reports ranked it the top large U.S. grocery chain in 2012 and in 2014. It was also profiled as part of "Here Are The Jobs" segment on MSNBC's PoliticsNation on July 6, 2012.
Wegmans is a privately owned company, founded in 1916 by John and Walter Wegman as the Rochester Fruit and Vegetable Company. In 1968, the chain expanded beyond the Rochester area, with a store in Syracuse, and again in 1977 with its first Buffalo store. The first store outside New York opened in 1993 in Erie, Pennsylvania and the expansion continued into New Jersey in 1999, Virginia in 2004, and Maryland in 2005.