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WSP Group Interview
Questions

30 Questions and Answers by Rachelle Enns
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Business     Management Consulting    

Question 1 of 30

How do you learn the company culture of a new client, when taking on their project?

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1.

How do you learn the company culture of a new client, when taking on their project?

A large part of understanding the needs of your clients is first understanding their company culture, and the culture that they want to achieve. The interviewer would like to know your process when it comes to onboarding and getting to know a new client. Discuss the ways you learn about an organizations' workplace culture, their values, and how they build trusting relationships.

Rachelle's Answer #1

"When I was an independent consultant, I would work with clients anywhere from a few weeks, to a few months. I developed a questionnaire which contained discovery questions surrounding how the c-suite viewed various relationships, how they reward their employees, how they approach disciplinary action, and more. I would spend time immersed in their environment, and then created a brief report based on the data as well as my direct exposure."

Rachelle's Answer #2

"I begin with a checklist, and the same one for each client no matter their industry. This checklist gives me a baseline of what I am looking for within an organization. I ask questions of the employees, and leaders, related to values, relationships, corrective action, development opportunities, and more. Also, it's important that I immerse myself in the culture so, if I have a client that I will be working with for a few months, I will spend a few days inside of their office, learning their operations first-hand."

2.

Who are our clients at WSP Group?

Before your interview, it's vital that you have a full understanding of the industries and clients that WSP Group serves. You will find this information on their website, press releases, social media, or even a Google search. If you have worked with similar clients in the past, you can mention this, to show the interviewer that you are already familiar with the type of accounts you may be handling, should you be the successful candidate.

Rachelle's Answer #1

"I understand that WSP Group works primarily with Fortune 500 companies in the medical, technology, and SaaS industries. I have a similar client portfolio, with smaller companies who have between 500-1000 employees."

Rachelle's Answer #2

"Through my research, I saw that WSP Group serves over 76% of Fortune 100 companies and more than 92% of Fortune 500 companies. I also understand that your clients span industries such as energy, financial services, Public services, and media/communications. The bulk of my experience is in the energy sector, and I look forward to making an impact in that area while learning more about your client scope."

3.

Our best consultants continually grow and learn. What have you done to expand your knowledge in the past three months?

Professional growth is vital and directly associated with the success you will see in your career. The interviewer would like to know that you understand the importance of expanding your knowledge and taking the lead in your own professional development. Perhaps you have taken coursework, attended a workshop, read books, or listen to podcasts. Share with the interviewer the ways that you invest in your career knowledge.

Rachelle's Answer #1

"To expand my professional knowledge, I have started an online course through NYU on microeconomics. It was important to me that I take the initiative to learn more on this topic and keep my knowledge current. To grow personally, I have read a couple of books on leadership. I love to read and learn from other professionals and behavioral experts."

Rachelle's Answer #2

"I appreciate that you have asked about professional development. It's a topic that is important to me. I have committed to reading one new book per month on a topic related to organizational development, leadership, and strategy. I listed to The Growth podcast every day, on my commute, to hear business turnaround stories. I find them inspiring."

4.

How do you prioritize multiple projects when they all seem equally important?

Working for WSP Group, you will have many projects on the go, and all of them will be important! The interviewer would like to know that you can prioritize and juggle multiple responsibilities without dropping the ball, or becoming overwhelmed. Prioritizing is a skill that requires practice. There are many approaches you can take. Here are some suggestions:

1) Make a list. By thinking through and writing down each item that needs completion, you can see it on paper.
2) Mark what is urgent or essential. Take into account deadlines and meetings.
3) Order each task based on effort and estimated value.
4) Consider due dates and how long it will take to do each item.

When answering this question, show the interviewer that you have a system in place that helps you to think through what needs to happen, and when. The better you can prioritize, the more productive you will be, making you an asset to WSP Group.

Rachelle's Answer #1

"I aim to be as effective as possible, and use all minutes of the day. In my current role, I have three to five projects going at once. I am the lead on some, the delegator on others, and the reviewer on another, for instance. By splitting up the roles and work responsibilities, my team and I can be the most efficient with our time."

Rachelle's Answer #2

"I love to keep running lists of everything that I need to do, big or small. I've started utilizing a free project management software for lists and task categorization, and then mark them by the level of urgency. I take care of the most time-sensitive issues first and then move along to the equally important, but perhaps less time-sensitive items. I also estimate how long each task will take, so if I have a few minutes between projects, I can tackle the quick to-dos."

5.

What will be the greatest challenges faced in this job? How will you overcome these challenges?

Starting a new role is always a challenge, and the interviewer wants to make sure that you know it won't be all rainbows and sunshine when you join WSP Group. Even though it may seem like a dream job, you need to go in with realistic expectations of the role to avoid being blindsided if problems or challenges present themselves. Keep your answer simple. It is okay to ask for clarification on the position if you do not fully understand what challenges are in store for you.

Rachelle's Answer #1

"I would say the greatest challenge I'll face in this role is learning the industry ins and outs well enough to be perceived as an expert when making project pitches to clients. I've already begun subscribing and reading the leading industry publications to give myself a fuller understanding. I will also seek out a mentor who is an expert in the industry, as it's important to learn from those who have already walked the path."

Rachelle's Answer #2

"The greatest challenge is going to be getting to know your clients and their preferences. Every client has their quirks that need to be kept the top of mind during projects. I plan to read as many project notes as possible before diving into face-to-face meetings. I intend to come across to your clients as well-prepared and earnest."

6.

How does a career in management consulting fulfill and satisfy you?

Job satisfaction is a significant factor in whether people stay or leave their employers. This fact is why the interviewer needs to know that you will find a satisfying career with WSP Group, and stay a long time. Talk to the interviewer about what satisfies you about your career in management consulting, and why you continue to remain in this particular path. Be sure to show strong enthusiasm, and be specific. To say you like to 'help people' won't be enough.

Rachelle's Answer #1

"The most satisfying part of my career as a management consultant is that I have the opportunity to change the course of someone's business. To be a problem solver for complex issues is incredibly satisfying. I love a challenge, and each client presents new ones. It's like solving a cool puzzle every day."

Rachelle's Answer #2

"I have found management consulting to be highly fulfilling for the past eight years because I am passionate about business success, especially when it means resuscitating a failing business. I love a great comeback story, and I get to participate in them, all the time. Another reason why I love this career path is that there are so many opportunities for development, and learning new approaches and methodologies."

7.

At WSP Group we use leading-edge technology. Which management tools have you used in your career?

In our digital edge, there are many tools available in the consulting industry, including websites, cloud-based applications, and other software. These tools make your job significantly more manageable, and the interviewer would like to know which ones you have experience using.

If you are unsure of the tech and tools used by WSP Group, you can ask. However, be sure to comb through their job posting first to see if they mention any specific programs. You want to do your research before asking questions that you could have answered yourself.

Discuss any programs and tools that you have used in your previous roles. If you are new to the industry or your career, speak to your ability and willingness to learn their systems quickly.

Rachelle's Answer #1

"I have a great deal of experience with tools related to application management and implementation. I have leveraged software and other tech offerings from companies such as SAP, Oracle, Microsoft, Salesforce, and Cisco in the past. All of these tools are incredibly important for accelerating projects and elevating the result."

Rachelle's Answer #2

"In your job posting you mentioned that WSP Group uses many Salesforce and Oracle products. I would love to learn more about your internal systems as well. I have about one year of experience with Salesforce; however, am eager to learn the offerings in greater depth."

8.

In consulting, much of your growth will come from feedback on client projects. How do you accept and implement feedback?

Being able to accept feedback graciously is a highly valued skill, especially in the consulting space, where you are continually putting yourself in vulnerable situations, where your recommendations and findings may not always be welcomed or understood. The interviewer wants to know that you accept feedback well, but they also want to see that you see the value of implementing immediate change. Show the interviewer that you:

- Ask for feedback often
- Listen to the input openly
- Take what you know to be important, and leave the rest
- Do not take the feedback personally
- Can take corrective action to implement change

Rachelle's Answer #1

"I ask for feedback on a monthly basis from one of my toughest-to-please managers. Her feedback is accurate, and I trust it. Once she tells me what I could try doing differently, I will take the time to research and plan how I can implement the change. This practice has helped me grow in my career significantly."

Rachelle's Answer #2

"At the end of every project I will give my clients, and their entire team, a survey focused specifically on my service, knowledge base, and if they felt they received the value from me that they expected. The feedback is blind, but I take every bit of it as though it came from the CEO of the company. I analyze the comments for common denominators as well. If the feedback is consistent, I will create a learning plan based around that common piece of feedback."

9.

How would you make WSP Group more profitable?

You work with your clients to help them scale and see more success and profitability. Now, how would you help WSP Group to do the same? The interviewer is not looking for you to reinvent their entire organization; however, they are looking for one or two simple ways they could improve. Perhaps, during your application and interview process, you saw some room for opportunity and growth.

Rachelle's Answer #1

"I look forward to helping WSP Group be more profitable every day. During my application process, I conducted a lot of research on your organization. I noticed one area of opportunity being your social media presence. A strong presence on Instagram, for instance, can draw users to your website, creating more opportunity to educate potential clients."

Rachelle's Answer #2

"I specialize in workforce optimization, so I always see room for opportunity in that realm. When I applied to WSP Group online I saw some areas where the application process could be streamlined, saving time and frustration. I would be happy to walk you through my ideas."

10.

In your opinion, what makes you a great problem solver?

WSP Group wants to know that you have a systematic approach to problem-solving. Consider the skills and qualities that help you successfully face problems, or get through a challenging project. Perhaps you have a keen eye for detail. Maybe you can see opportunity when others can only focus on the issue. Share your strengths as a problem solver, and your ability to come up with innovative solutions for your clients.

Strong problem solvers are:

- Systematic thinkers
- Open minded
- Okay with being wrong sometimes
- Always researching and exploring
- Able to identify the core problem
- Able to reverse engineer a challenge to avoid future issues
- Able to come up with multiple avenues that work well for all stakeholders
- Do-ers and not worriers

Rachelle's Answer #1

"I am a great problem solver because I can compartmentalize all aspects of a problem before studying it. I also like to bring more experienced team members in to add to the solution. I will never try to be a hero and solve a complicated problem without tapping into the resources around me."

Rachelle's Answer #2

"I have been told that I am an excellent problem solver and I believe this is because I have a bit of an engineering mind. I can take the issue, work backward to solve it, and then use that resolution as a basis for avoiding the same issue on future projects. I am also a big-picture thinker which allows me to come up with various resolutions per problem."

11.

Have you ever supervised or trained junior consultants?

The interviewer would like to know more about the level of leadership responsibility you bring. Discuss if you have formally, or informally trained any other consultants throughout your career. If you have supervised or trained junior consultants, discuss how many, what your process was, and the tools and resources you used. If you have not managed or trained other consultants, that is okay too! Discuss the ways that you encourage and help your fellow employees, even if you do not have a formal leadership role.

Rachelle's Answer #1

"I have not been asked to train any other consultants in my career formally; however, I do make it a habit of taking our firms' newer consultants under my wing to ensure they are off to a successful start. I will share with them some tools and resources that I find helpful, and remind them that my door is open whenever they have a question. I am very open to formal leadership opportunities should those arise with WSP Group."

Rachelle's Answer #2

"Throughout my career, I have trained over 25 new consultants. And, in my current role, I oversee the activities of 5 junior consultants. Strategic leadership and effective management are strengths of mine that I look forward to bringing to WSP Group."

12.

How would you explain the management consulting industry to someone who is unfamiliar?

Management consulting can be one of those career paths where people who meet you say, 'What exactly is it that you do?' It's best if you have a one to two sentence elevator pitch on what management consulting means to you! Having this pitch prepared, and memorized, will assist you in answering those 'What do you do for a living?'questions while also helping you sound confident and clear when discussing your career path. Use this pitch when you tell the interviewer how you explain the management consulting industry to someone who is unfamiliar.

Rachelle's Answer #1

"Management consulting is best described as a group of people who help business answer tough questions surrounding their operations, strategy, and profits."

Rachelle's Answer #2

"I explain management consultants as people who help businesses to clarify their operations and strategy. We help businesses of all kinds max out their profitability."

13.

As a management consultant, who is your ideal client?

In your career as a management consultant, you may have the opportunity to work with a vast range of clients, across a plethora of industries. Discuss the type of client with which you prefer to collaborate. You could mention the size of their company, the workplace culture they have crafted, their strategic process, or their vision. Whichever way you choose to answer, it's best if you can touch on the type of clients that WSP Group works with, and express your interest in that demographic.

Rachelle's Answer #1

"My ideal clients are receptive to change, focused on scaling, while never forgetting their roots, and what their employees offer them. The industries which I am most interested in working, are the finance, real estate, and investment realms; however, I have found that there are excellent clients in every industry imaginable."

Rachelle's Answer #2

"I am new to the management consulting industry so, at this point, my ideal client is one that I can learn from, who I can teach new things to, and collaborate in a way where we both grow. I see that WSP Group works with businesses who are startups in the SaaS industry which is particularly interesting to me."

14.

In your opinion, why do companies need consultants?

There are many reasons why a company would hire a management consultancy:

- Identifying the misuse of resources
- Find workable solutions to situations they are too close to
- A convincing way to turn the tide, when opinionated boards or c-suites are stuck in their ways
- To uncover a fresh perspective to an antiquated system

This list highlights just a few reasons why a management consulting firm may be engaged. Think of your best guess why a company would want to bring an outside group in, and discuss your reasoning with the interviewer.

Rachelle's Answer #1

"I believe every company needs a consultant group, at any stage in their business. Only the most invested will take that step and hire one. Some of the reasons may be pain points they remain stuck on, due to differing opinions in the c-suite. Others may be that their processes are antiquated, but no internal employee is knowledgeable enough to change that. Whatever the reason, I am prepared to show my new clients how wise it was to bring on WSP Group to assist."

Rachelle's Answer #2

"I previously worked for a company that hired a management consulting firm. Their reason was that they needed an outside perspective when it came to processes and spending. They wanted to scale but did not understand how to do so. It was a fascinating process, which sparked my interest in joining this industry."

15.

How do you keep up to date on the changes in our industry, from regulations to tech?

The interviewer would like to see that you invest the time needed to stay up-to-date on the latest in your industry. Discuss the resources you use to ensure that your knowledge is current, that you bring the best to your employer every day, and that your clients can count on you to be on top of new trends. Asking the interviewer about their favorite resources in return is a great way to get to know their preferences while potentially learning something new.

Rachelle's Answer #1

"I make sure to use trusted and reputable sources for industry news, such as Forbes, Harvard Business Review, and McKinsey. When it comes to tech, I have a subscription to MIT Technology Review. If you have any recommendations, I am happy to hear!"

Rachelle's Answer #2

"The resources that I tend to visit the most include Tech Crunch and BCG Henderson Institute. I am keenly interested in the views and insights of other management consultants, so I also follow the blog of other high-profile consultants such as Tom Peters from McKinsey. Do you have any favorite resources I could check out? I genuinely enjoy learning and growing."

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30 WSP Group Interview Questions
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Interview Questions

  1. How do you learn the company culture of a new client, when taking on their project?
  2. Who are our clients at WSP Group?
  3. Our best consultants continually grow and learn. What have you done to expand your knowledge in the past three months?
  4. How do you prioritize multiple projects when they all seem equally important?
  5. What will be the greatest challenges faced in this job? How will you overcome these challenges?
  6. How does a career in management consulting fulfill and satisfy you?
  7. At WSP Group we use leading-edge technology. Which management tools have you used in your career?
  8. In consulting, much of your growth will come from feedback on client projects. How do you accept and implement feedback?
  9. How would you make WSP Group more profitable?
  10. In your opinion, what makes you a great problem solver?
  11. Have you ever supervised or trained junior consultants?
  12. How would you explain the management consulting industry to someone who is unfamiliar?
  13. As a management consultant, who is your ideal client?
  14. In your opinion, why do companies need consultants?
  15. How do you keep up to date on the changes in our industry, from regulations to tech?
  16. Who are the biggest competitors of WSP Group, and how do we stand out from the rest?
  17. How do you exercise logic?
  18. How do you manage the lifecycle of your projects, ensuring on-time deliverables, and deadlines?
  19. What steps do you take when researching a new market or industry?
  20. How do you react when your team misses a deadline?
  21. What do you believe is the most important service we offer at WSP Group?
  22. WSP Group works with clients across many industries. Which of our clients' industries interests you the most?
  23. What do you think makes a good management consultant?
  24. What have you done in the last few months to strengthen your professional network?
  25. What do you believe are the most critical KPIs for a management consulting firm to consider?
  26. What is the most challenging client issue you have faced this year? How did you overcome the situation?
  27. Do you consider yourself a persuasive person?
  28. What are the components of a successful, and effective, presentation?
  29. How can WSP Group motivate you?
  30. Tell me about a time that you had to collaborate with a colleague with whom you did not see eye-to-eye. How did you ensure that you got along well enough to make it a success?
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