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ValueMomentum Interview

33 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 33
At ValueMomentum we have detailed procedures in place for client technical support. What would you do if those procedures did not appear to be working?
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How to Answer
The interviewer would like to understand how you handle high-pressure situations and unexpected difficulties in the workplace. Discuss the steps you would take if this situation happened to you.
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Top 30 ValueMomentum, Inc. Interview Questions with Full Content
At ValueMomentum we have detailed procedures in place for client technical support. What would you do if those procedures did not appear to be working?
The interviewer would like to understand how you handle high-pressure situations and unexpected difficulties in the workplace. Discuss the steps you would take if this situation happened to you.

Rachelle's Answer #1
"It is important to always have procedures in place, but I understand that sometimes those procedures do not encompass all client needs. If I came across a situation like this, I would rely on my knowledge and experience to troubleshoot and find a solution. If I did not have the answer, I would then ask for help from my supervisor or a colleague. It is important to stay calm in situations like these, so the client remains confident in our capabilities. I would never tell a client that I didn't have an answer. 'I will find out' is always the best answer."
Rachelle's Answer #2
"I do not mind going slightly off script if needed. There are sometimes extenuating circumstances where the process does not necessarily work. I will gain permission from my employer if it's a bigger concern than usual since I still want to follow the procedure as much as possible."
At ValueMomentum we seek to hire those with a passion for the IT industry. How do you stay up to date on industry changes and current events?
Being up to date on industry terms, trends, and news is critical in a fast-moving industry such as IT and IT services. The interviewer would like to know that you have a genuine interest in their industry. Speak briefly about the ways you stay up to date on the industry changes and current events by referring to specific sources. You can also ask the interviewer about their favorite resources.

Rachelle's Answer #1
"This industry is ever-changing, and I have a true and keen interest in keeping up-to-date on those changes. I regularly read a couple of great online publications including PC Mag and Wired. Do you have any recommendations for great resources?"
Rachelle's Answer #2
"My current employer sends a daily email with the company and industry updates. This update is beneficial and, I am sure to read it thoroughly every day. I also have Google alerts set up so that I am up to date on new trends and happenings in the industry."
We put a great deal of pride in our customer service at ValueMomentum. How will you contribute to our high customer service standards?
Before your interview, it's a great idea to spend time researching ValueMomentum, Inc. reviews, their online presence, and their website. Take note of recurring keywords when it comes to their customer service standards. What are their clients saying? Speak confidently about how you plan to uphold their strong customer service standards if hired.

Rachelle's Answer #1
"Your customers have a strong voice, and I noticed a consistent theme in your online reviews and presence. The theme was that you offer friendly, fast, and easy to understand service. I plan to contribute to this by learning my role quickly and continuing to be an approachable and helpful point of contact for the customers who need us."
Rachelle's Answer #2
"I will contribute to your high customer service standards by offering a listening ear and ensuring that I fully understand your products and services. The more I know, the more I will be able to offer your client base."
ValueMomentum seeks to hire those with above average communication skills. Describe your communication style to me.
The interviewer wants to know that your communication style will fit in with the culture they have worked on creating at ValueMomentum, Inc.. When clients seek the help of ValueMomentum, Inc., they do so with certain expectations. Convince the interviewer that your communication style will meet those expectations. It's best to give a few unique keywords when discussing your communication style. Also be sure to compliment ValueMomentum, Inc. on their communication efforts.

Rachelle's Answer #1
"I have been a client of ValueMomentum, Inc. in the past and can truly say that positive communication with your clients is what makes you the most popular choice in the area. I am confident that my communication skills will work well here because my focus always remains on simple solutions, easy to understand language, and a friendly tone."
Rachelle's Answer #2
"Here are some additional words to describe your communication style:

- Energetic
- Lively
- Articulate
- Eloquent
- Informal
- Formal
- Succinct"
Our industry is a competitive one. Why do you specifically want to work for ValueMomentum?
The interviewer wants to know that you have a keen interest in working for ValueMomentum, Inc.. You should enter the interview prepared to discuss why they stand out as the top employment option, among their competitors. Talk about what you feel ValueMomentum, Inc. is doing right and how their values and opportunities align with your career goals and employment needs.

Rachelle's Answer #1
"I understand that ValueMomentum, Inc. has some strong competitors but when I was researching new employment opportunities, your company always seemed to have the most positive message. I also know a couple of people who have worked with ValueMomentum, Inc. and they had only great things to say about your compensation, culture, and growth opportunities."
Rachelle's Answer #2
"I feel that ValueMomentum, Inc. would nurture my desire for growth and prepare me with the appropriate training to support that growth."
Walk me through your post-secondary education and how it will help you in your career with ValueMomentum.
The interviewer will likely have an idea of your education background from your resume. What they are asking is for you to take a few minutes to bring the experience to life for them! You can talk about your major, or any special academic recognition you may have received. Discuss the strengths gained during your post-secondary training and how those skills will be used in your new position with ValueMomentum, Inc..

Rachelle's Answer #1
"I completed my Bachelor of Applied Technology from Carnegie Mellon University in 2004. During that time I specialized in Data Management and Analysis. I graduated with a 3.67 GPA, one of the top in my class. One of the biggest take-away's from my post-secondary experience was learning how to manage my time while working on multiple projects successfully. I perfected my multi-tasking skills and look forward to bringing those to work for ValueMomentum, Inc.."
Rachelle's Answer #2
"Although I do not have formal post-secondary education, I have taken some courses in customer support, upselling, and a variety of software programs. I look forward to gaining even more knowledge in this role with ValueMomentum, Inc.."
At ValueMomentum we deal with sensitive and confidential client information. Are you willing to complete a full background check?
Most companies in the IT and IT Services industry need to be very cautious about who they hire. There is a chance that much of the information you are going to access could be confidential and harmful if put into the wrong hands. Assure the interviewer that you are most willing to comply with any form of background check they require.

Rachelle's Answer #1
"I am happy to comply with any background check required. My record is clean, and I have a strong credit history. I do not participate in drug use, either. You can be assured that if you hire me for this role with ValueMomentum, Inc., I will maintain a clean record."
Rachelle's Answer #2
"Yes, I can certainly complete a full background check. I should disclose to you ahead of time that I have a mark on my record from about eight years ago, for a DUI. I am still able to travel, and no longer have restrictions on my drivers' license."
At ValueMomentum we believe in continued education of our employees. If you could take a course or workshop on any topic, what would you choose?
Working for a company which emphasizes the importance of continued education can be an enriching opportunity. Be prepared to talk to the interviewer about your interest in growing your knowledge base. You may want to push your existing knowledge into the expert range, or perhaps there is a current hot topic on which you would like to learn. Whatever your answer may be, ensure that you express to the interviewer your appreciation for continued education opportunities.

Rachelle's Answer #1
"I love that ValueMomentum, Inc. emphasizes continued education. This offering is one of the qualities I was looking for, in my next opportunity. If I could take a course or workshop on any topic I would choose to focus on IT Management. My goal is to grow into a management level position, and that would be a great stepping stone to get there."
Rachelle's Answer #2
"That is very exciting news to hear. I value continued education as well. If I could continue my education in any area, I would do a deeper dive into IT Security and IT Security Management."
What are your thoughts on web-based, click to chat support solutions?
Whenever you are asked your opinion on an industry-related topic, you should try to be honest but positive at the same time. Whether you like web-based, click to chat support solutions or not, you should be focusing your answer on why you think they may be helpful. If ValueMomentum, Inc. offers a service like this you should also ask them an insightful question about that service.

Rachelle's Answer #1
"I have heard mixed reviews from customers on this type of service. In my opinion, any service that allows a client quick access to answers is a positive thing. Have you noticed a shift in your client relationships since implementing this type of solution?"
Rachelle's Answer #2
"Personally, I like the idea of click to chat support solutions so long as they don't become 'spammy.' The placement of the pop-up box should be convenient, and they should be personalized, so they do not appear to be a templated after-thought to the end-user."
What questions do you have for me about ValueMomentum?
It's always a great idea to have questions ready for the interviewer. Review the company website and other online resources to ensure the questions you are asking are not mundane, or redundant. The last thing an interviewer wants to hear is a list of items you could have found the answers to from merely watching a video on their company site!

Here are some sample questions:

- When would you like to have this position filled?
- How long has this role been vacant?
- Is this a replacement search or a newly created role?
- What is your favorite part about working here?
- What is the company's primary goal for this position in the next 12 months?
- Is there anything from my background and experience that I can clarify for you?
- What do you see as the most significant change in this industry over the past three years?
- Is there any reason why you would not hire me?
Rachelle's Answer
"Thank you for asking - I do have a few questions. What is top of mind when it comes to filling this role? Also, what types of career growth opportunities would follow this position? And lastly, do you have internal candidates who are also interviewing for this position?"
View All 33 ValueMomentum Questions and Answers
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