Universal Studios Hollywood Mock Interview

Master 25 Universal Studios Hollywood interview questions covering guest service, theme park operations, and entertainment industry passion.

Question 5 of 25

Because Universal Studios Hollywood is a family attraction, there are many crowds. Children sometimes become separated from their parents. What would you do if you saw a small child who was crying and alone?

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Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

Universal Studios Hollywood will have clear guidelines on how to handle children who have been separated from their guardians; however, the interviewer would like to know more about your personal instinct in a situation like this.

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"I have worked retail in a shopping mall setting and we were always told to immediately bring the child to the closest security guard who would then bring them to the customer service kiosk. That is where most parents will go first when they notice that a child is lost. If this happened at Universal Studios Hollywood, my first instinct would be to do the same."

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"Can you tell me a bit about your protocol surrounding a situation like this? I would follow your company protocol to a tee in situations such as this."

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Jaymie

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Anonymous Answer

In situations like these, communicating with a crying toddler can be difficult. In my past experience, we had a code yellow for separated children. I would first and foremost follow USH protocol. Naturally, I would sit the child down somewhere safe, hand them a stuffed animal and let park security know the situation with a description of the child.

Jaymie's Feedback

It's important to demonstrate that you can follow processes and protocols, even in stressful situations- great job! Consider other soft skills that the interviewer might be looking for like communication and assuring the child that you're going to assist them in finding their family.

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