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Universal Orlando Interview
Questions

25 Questions and Answers by Professional Interviewers

Job Interviews     Companies     Leisure     Amusement Parks    
Question 1 of 25
Tell me about a time that you naturally took on a leadership role without being asked. Did you enjoy being a leader? Were you happy with the outcome?
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How to Answer
Being a leader gives us a different perspective and allows others to grow. Explain that you enjoy helping others grow, and you are the type of leader that hopes to inspire others.
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Answer Examples
1.
Tell me about a time that you naturally took on a leadership role without being asked. Did you enjoy being a leader? Were you happy with the outcome?
Being a leader gives us a different perspective and allows others to grow. Explain that you enjoy helping others grow, and you are the type of leader that hopes to inspire others.

's Answer #1
"In my current position, we break our team every day into smaller groups of 10, with one leader. Yesterday, I quickly realized that I was the most seasoned of the group and so it was natural for me to be the leader since I had the majority of the answers. I really enjoyed that aspect of the work and was complimented by my supervisor on the end result. Everyone worked well together and knew the goals of the team."
's Answer #2
"I naturally take on a leadership role every day, with our new and junior staff. I like to train others and show them the best practices to make their work life a bit easier."
2.
At Universal Orlando we seek to hire enthusiastic and energetic individuals. How would you describe your personality?
This is a great time to show the interviewer that your personality will fit well with the workplace culture at Universal Orlando. How would your friends, co-workers, and previous employers best describe you? Talk a bit about your personality and be sure to refer to your glowing references as well!

's Answer #1
"I would describe my personality as bubbly, positive, and high-energy. My previous co-workers would say the same about me. My current supervisor is willing to provide a great reference on my behalf as well. She often comments on my great teamwork and willingness to go above and beyond."
's Answer #2
"I am confident, friendly, and a go-getter. Are these personality traits that you are looking for in your next hire?"
3.
What would you do if a warning light came up on a ride that you were running?
At Universal Orlando you can be assured there are strict regulations surrounding rides and safety. Talk to the interviewer about your initial instinct in a situation like this. It is absolutely okay to ask the interviewer for details on the process when this happens.

's Answer #1
"If a warning light came on a ride that I was running I would be sure to shut the ride down, call a supervisor, and notify everyone in line that the ride was temporarily disabled for regular maintenance. I would not want to alarm any visitors."
's Answer #2
"Can you tell me a bit about your protocol surrounding a situation like this? I would follow your company protocol to a tee in situations such as this."
4.
Have you ever been advised by a fellow employee or supervisor to lie about a situation?
Ethical dilemmas in the workplace will come up from time to time. Assure the interviewer that you are able to handle these types of dilemmas with professionalism and poise.

's Answer #1
"I have never been told to lie to a fellow employee or supervisor on the job. If I were to be asked to lie I absolutely would not do that. I am not the type of personality to be pushed around on the job. I will always be myself and keep my integrity first."
's Answer #2
"I have worked with colleagues who were dishonest and I really won't entertain the idea. I don't think that lying in the workplace is an option."
5.
Why were you fired or let go from your last job?
Being terminated does not have to be an embarrassing or shameful situation. If you were terminated, be open and honest with the interviewer regarding your dismissal. Be sure to let the interviewer know that you can provide positive references despite a previous termination.

's Answer #1
"I was terminated from my last position due to my inability to relocate to the new location that my company was opening. It was unfortunate but I am confident that I will find the right fit again shortly. Despite my termination, I am able to provide you with strong work references."
's Answer #2
"My position was seasonal and I knew that the role would come to an end after the summer months. I am happy to provide you with strong references, regardless."
6.
At Universal Orlando we do everything we can to reduce wait times for our rides. During peak hours, the wait times can still be up to one hour. How would you handle a customer who was really impatient and angry while waiting in line?
No matter the industry, you will always come across customers who are impatient, do not like to wait, and act as a disturbance to others. Do you have any training in customer dispute resolution? Perhaps you have handled a situation like this before? Assure the interviewer that you are capable of professionally, and maturely, handing a situation like this.

's Answer #1
"I have had my fair share of customer dispute resolution from previous roles in retail and restaurants. When a customer is impatient, angry, or an overall disturbance I will politely ask them to calm their voice and have a productive conversation with me so that I can help them to achieve what they want. This generally diffuses the situation."
's Answer #2
"If I cannot calm an upset customer down, I will call my supervisor or security - depending on the severity of the customers' actions. If I were the manager and could not calm the customer down, I would ask them to leave. I understand that the customer comes first; however, not at the cost of an enjoyable environment for other visitors."
7.
At Universal Orlando we are considered a top-notch entertainment facility. In your opinion, what makes us stand out from others in our industry?
It is important to research Universal Orlando, and their potential competitors, before you interview with them. Is this a tourist attraction in a city full of attractions? Of all the local entertainment options, how does Universal Orlando stand out?

's Answer #1
"Our city offers many attractions for tourists and families looking for affordable entertainment. There is a lot of competition, in a sense, but I feel that Universal Orlando stands out because you offer such a huge range of fun and entertainment options in one stop!"
's Answer #2
"I believe you stand out from your industry competitors because you have the best online reviews and your admission prices are affordable for everyone."
8.
Of all the rides and features within Universal Orlando, which is your favorite?
The interviewer would like to know that you are familiar with the entertainment options offered at Universal Orlando. Briefly talk about your exposure to the entertainment options here and which has been your favorite.

's Answer #1
"I spent the day at Universal Orlando last weekend and I couldn't get enough of XYZ. It was so much fun and I felt that the ride time was long enough to justify the wait in line. Overall, I had a really amazing time."
's Answer #2
"I have not had the chance to visit your grounds until today and cannot wait to try XYZ; although, it all looks like so much fun!"
9.
This position will require you to be on your feet for most of the day. Are you capable of handling the physical strain?
Working at Universal Orlando will be challenging to you physically as much of your day will be spent walking, standing, and talking to the public. Assure the interviewer that you can handle this type of physical activity on a daily basis.

's Answer #1
"I am a very active person and the majority of my jobs have been physically demanding. As long as I have the appropriate footwear, I am good to go!"
's Answer #2
"I have a mild restriction on standing because of a knee surgery I had last year. I am physically capable of standing a few hours at a time but would make sure to rest my knee on my breaks."
10.
Because Universal Orlando is a family attraction, there are many crowds. Children sometimes become separated from their parents. What would you do if you saw a small child who was crying and alone?
Universal Orlando will have clear guidelines on how to handle children who have been separated from their guardians; however, the interviewer would like to know more about your personal instinct in a situation like this.

's Answer #1
"I have worked retail in a shopping mall setting and we were always told to immediately bring the child to the closest security guard who would then bring them to the customer service kiosk. That is where most parents will go first when they notice that a child is lost. If this happened at Universal Orlando, my first instinct would be to do the same."
's Answer #2
"Can you tell me a bit about your protocol surrounding a situation like this? I would follow your company protocol to a tee in situations such as this."
11.
At Universal Orlando we value the health and safety of our customers. What would you do if a park visitor fainted after participating on a ride?
Health and safety is an incredibly important factor for Universal Orlando as they want to avoid any negative reviews, or lawsuits. The interviewer is most interested in your personal instinct in a situation like this. How would you react?

's Answer #1
"I am sure that Universal Orlando has strict protocols surrounding situations like this. My first instinct would be to call the on-site medics. I would not touch or move the individual to avoid causing further injury. If it was heat exhaustion, I could offer them a cold bottle of water and wait with them until the medics arrived."
's Answer #2
"Can you tell me a bit about your protocol surrounding a situation like this? I would follow your company protocol to a tee in situations such as this."
12.
What would you do if you saw an unfamiliar person in Universal Orlando uniform with no ID badge?
Most amusement parks have very high security for the protection of their visitors. The interviewer would like to know what your instinctive reaction would be if you were suspicious of an unauthorized person on site. It is absolutely okay to ask the interviewer how they would prefer these types of situations to be handled.

's Answer #1
"My instinct would be to report the person immediately and not approach them directly. If I could safely snap a photo of them on my smartphone, I would do that too. Anyone posing as an employee likely has criminal intentions so a clear photo, or description of the person, would be important."
's Answer #2
"Can you tell me a bit about your protocol surrounding a situation like this? I would follow your company protocol to a tee in situations such as this. Has this ever happened at Universal Orlando?"
13.
At Universal Orlando you will be working around children and other vulnerable persons. We conduct a full criminal background check on all employees. Are you willing to comply?
Universal Orlando is very responsible when it comes to the safety of their visitors and employees. You should have no problem complying with a background check - even if you have a mark on your criminal record. Be honest and immediately disclose anything you feel the interviewer should know.

If you have a clean criminal background: "I am happy to comply with any form of background check that you require. My record is squeaky clean!"
's Answer #1
"I am happy to comply with any form of background check that you require. My record is squeaky clean!"
's Answer #2
"If you do not have a clean criminal background: "I am happy to comply with any form of background check that you require. I will disclose to you that I have a DUI charge from a couple of years ago. I have no restrictions and have gained my drivers' licence back."
14.
At Universal Orlando we have a mandatory uniform to create unity among our staff. Are you comfortable wearing a uniform?
There are many up-sides to wearing a uniform to work! For one, you don't have to decide what to wear everyday. Assure the interviewer that you are aware of the uniform standards with Universal Orlando. If you have not seen the uniforms, you can absolutely request a sneak peak before agreeing.

's Answer #1
"I have worked in positions where uniforms are required and I fully understand why some organizations prefer their employees wear them. Could you show me what the uniforms look like?"
's Answer #2
"Uniforms are very important in this industry so, yes, I am comfortable with this policy. I would love to see the uniforms before I fully commit, of course."
15.
What do you think might be the greatest challenges of working at an amusement park? How will you overcome these?
The interviewer wants to know that you have a realistic understanding of the position requirements. Keep your answer simple. It is absolutely okay to ask for clarification on the role if you do not fully understand what challenges are in store for you.

's Answer #1
"I think the greatest challenges in this role will be to learn the proper operation of the rides and other equipment. I will be sure to pay keen attention during training and ask questions along the way."
's Answer #2
"I believe the greatest challenge in this role will be the physical aspect of the position as I will be required to stand and walk around most of the day. I will get used to the additional activity after just a couple of days, I'm sure."
More Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As
Suggested Career
Interview Q&As
Continue practicing by visiting these similar question sets
Customer Service
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Usher
Electrical Technician
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25 Universal Orlando Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Interview Questions
  1. Tell me about a time that you naturally took on a leadership role without being asked. Did you enjoy being a leader? Were you happy with the outcome?
  2. At Universal Orlando we seek to hire enthusiastic and energetic individuals. How would you describe your personality?
  3. What would you do if a warning light came up on a ride that you were running?
  4. Have you ever been advised by a fellow employee or supervisor to lie about a situation?
  5. Why were you fired or let go from your last job?
  6. At Universal Orlando we do everything we can to reduce wait times for our rides. During peak hours, the wait times can still be up to one hour. How would you handle a customer who was really impatient and angry while waiting in line?
  7. At Universal Orlando we are considered a top-notch entertainment facility. In your opinion, what makes us stand out from others in our industry?
  8. Of all the rides and features within Universal Orlando, which is your favorite?
  9. This position will require you to be on your feet for most of the day. Are you capable of handling the physical strain?
  10. Because Universal Orlando is a family attraction, there are many crowds. Children sometimes become separated from their parents. What would you do if you saw a small child who was crying and alone?
  11. At Universal Orlando we value the health and safety of our customers. What would you do if a park visitor fainted after participating on a ride?
  12. What would you do if you saw an unfamiliar person in Universal Orlando uniform with no ID badge?
  13. At Universal Orlando you will be working around children and other vulnerable persons. We conduct a full criminal background check on all employees. Are you willing to comply?
  14. At Universal Orlando we have a mandatory uniform to create unity among our staff. Are you comfortable wearing a uniform?
  15. What do you think might be the greatest challenges of working at an amusement park? How will you overcome these?
  16. At Universal Orlando we stress the importance of teamwork, in all that we do. Are you a team player?
  17. What made you apply for this position with Universal Orlando?
  18. Do you feel that you are currently paid what you are worth?
  19. Describe to me your ideal employer.
  20. Tell me about one of your goals. How are you working towards it?
  21. How would your co-workers describe your attention to detail?
  22. Would you consider yourself a creative person?
  23. Rate your communication skills from 1-10 with proper examples backing your given rating.
  24. What accomplishment do you believe was the most difficult for you to achieve?
  25. What is your greatest weakness?
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