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UBA Prestige Bank Mock Interview

Question 3 of 27 for our UBA Prestige Bank Mock Interview

UBA Prestige Bank was updated by on December 5th, 2020. Learn more here.

Question 3 of 27

In your mind, why is it important that UBA Prestige Bank focuses on customer service?

"Having worked in retail for all of my career up to this point, I have customer service engrained in my brain and know I have the skills necessary in this area to be the best I can be for your customers. I have to be knowledgeable about products, pricing and options to be able to answer any and all questions that come my way. I also need to be a great communicator and have excellent listening skills to really get to the individual needs of each customer. In the banking world, I imagine that competition between institutions is fierce and often the main draw between your institution and a competitor is the excellent customer service that you provide. If hired at UBA Prestige Bank, I'd look forward to helping be this differentiating factor for existing and future customers."

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How to Answer: In your mind, why is it important that UBA Prestige Bank focuses on customer service?

Advice and answer examples written specifically for an UBA Prestige Bank job interview.

  • 3. In your mind, why is it important that UBA Prestige Bank focuses on customer service?

      How to Answer

      The customers are the lifeblood of a bank and without them, UBA Prestige Bank wouldn't be able to thrive or possibly even stay open for business. With this question, your interviewer will be most interested in hearing why you believe that customer service is important for this role as a Teller and then hear what skills you will help bring to this role. As you prepare for your interview, be sure to think about your prior customer service experience and think of ways that you can draw upon that experience in this role with UBA Prestige Bank. In the end, make sure that your interviewer walks away from your conversation confident in your ability to provide the best customer service possible.

      Written by Ryan Brunner on December 5th, 2020

      1st Answer Example

      "Having worked in retail for all of my career up to this point, I have customer service engrained in my brain and know I have the skills necessary in this area to be the best I can be for your customers. I have to be knowledgeable about products, pricing and options to be able to answer any and all questions that come my way. I also need to be a great communicator and have excellent listening skills to really get to the individual needs of each customer. In the banking world, I imagine that competition between institutions is fierce and often the main draw between your institution and a competitor is the excellent customer service that you provide. If hired at UBA Prestige Bank, I'd look forward to helping be this differentiating factor for existing and future customers."

      Written by Ryan Brunner on December 5th, 2020

      2nd Answer Example

      "Customers in any industry have become more tech savvy and self aware now more than ever and the service they are provided is often the key determining factor in where they take their business. I'm sure that UBA Prestige Bank puts a lot of time and resources into training staff in customer service skills. Coming into this role, I have a lot of extensive training in customer service. In the past few years, I've attended online and in-person trainings on telephone customer service, upselling skills and the generational gaps in customer service expectations and would love the opportunity to showcase my skills with your customers here at UBA Prestige Bank."

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