The North Highland Company Mock Interview

Practice 27 North Highland interview questions covering transformation, client delivery, and consulting case scenarios.

Question 1 of 27

Talk about a time you had to use conflict resolution skills in a business setting. What was the situation and the outcome and how did you positively influence that outcome?

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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

In this role with The North Highland Company, chances are great that you would be working with employees at clients who don't see eye to eye on things and you will quickly become the mediator between them with your expertise. Prior to interview, think about the conflict resolution skills that you possess and highlight those with an example of a time that you used them. At the end of the day, ensure that your interviewer walks away from your conversation knowing that you can be trusted with their clients in this respect.

Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

"In my current role, I was asked to work with two sales managers that were not seeing eye to eye in future planning processes and I was asked to step in and intervene on the situation. My approach to this situation was to first meet individually with each manager to get their perspective on the situation and, lo and behold, both managers felt disrespected by the other. With that in mind, my approach to coaching their relationship focused on empathy and the ability to see things from each other's chair. I held an open forum where each could talk about times they felt disrespected by the other and I think it was really eye opening for each. At the end of that single conversation, both realized that they were in competition with each other and both agreed to work hand in hand for the betterment of the organization in the future."

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27The North Highland Company Interview Questions & Answers

1.Talk about a time you had to use conflict resolution skills in a business setting. What was the situation and the outcome and how did you positively influence that outcome?

2.How do you determine priorities when you have multiple projects due?

3.If you were to join The North Highland Company in this role, you will be counted on to lead projects. Talk about a time you had to lead a team of individuals. What leadership skills do you have that you will bring to the table here?

4.Being successful in the consulting industry requires adaptability and the ability to learn a business fast. What would be your approach to help you learn the ins and outs of a new client?

5.What have you found to be the most effective methods for training workers? Are there any you've found to be very ineffective?

6.What do you think is the key quality for a great business leader and how would you promote and educate this quality with our clients here at The North Highland Company?

7.How do you stay organized and on track when working on a long-term project?

8.At The North Highland Company, you will have the opportunity to work with high level executives and leaders from the companies we contract with. What experience do you have in working with people at these levels?

9.What interests you in joining the business consulting world here at The North Highland Company?

10.Talk about a time that you successfully educated another individual or group in your area of expertise. What made your educational experience effective?

11.Being successful in consulting and working here at The North Highland Company requires the ability to work effectively with Type A personalities. What are your experiences in working with this personality and how did you make the relationships a success?

12.Customer service is our top priority at The North Highland Company. What is your customer service philosophy?

13.At The North Highland Company we provide services to a wide range of businesses. Which industry or business type do you have the most experience with?

14.What potential challenges or obstacles do you anticipate encountering when working with groups of high-level leaders for our clients on their team development?

15.A key component to success here at The North Highland Company is building solid relationships with new clients. How do you effectively get to know new people and lay the groundwork for a long lasting relationship?

16.At The North Highland Company, we always seek to provide the best service possible to our clients and one way we do that is through constant evaluation of our programs. What familiarity do you have with training evaluation and why is this important to do

17.In what ways would our clients here at The North Highland Company benefit from your knowledge and services?

18.Do you have any experience in 1:1 coaching of business leaders? If given the opportunity to coach leaders as a consultant here at The North Highland Company, what skills would you bring to the table?

19.Talk about a time you had to work with a very difficult person. What was the situation and how did you handle it?

20.An often difficult part about working for The North Highland Company and our clients is the need to be fluent and adaptable to the cultures of our clients. Why would you say that you'd be able to handle this aspect of the job with ease?

21.Working with our clients here at The North Highland Company often involves some initial conflict with our clients. How would you rate your ability to handle conflict or disagreements in the workplace?

22.Would you say that you are a goal oriented person on the job? Why would you say that?

23.What knowledge do you have of differing leadership styles and how would you work effectively with each in this role?

24.If you are hired for this position here at The North Highland Company, what do you think the biggest hurdle for you would be from the start?

25.This role will put you face to face with leaders of our clients and have you coaching them on how to coach performance related issues. What insight will you bring to the area of performance evaluation and development?

26.What roles are you comfortable assuming in working as part of a larger team?

27.Change management is an important aspect of consulting our clients here at The North Highland Company. Have you participated in a change management process during your career?