The North Highland Company Mock Interview

Practice 27 North Highland interview questions covering transformation, client delivery, and consulting case scenarios.

Question 16 of 27

At The North Highland Company, we always seek to provide the best service possible to our clients and one way we do that is through constant evaluation of our programs. What familiarity do you have with training evaluation and why is this important to do

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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

While all of the preparation, research and work that goes into setting up and implementing a training program is important, it is equally important to evaluate a program's effectiveness for future use and learning and The North Highland Company recognizes this. Make sure to highlight some reasons as to why proper evaluation of a training program is important. An organization needs to know if the expected results were achieved to either replicate the training for future use if they were or to alter the approach if they weren't. If you have any direct experience in evaluating programs, be sure to talk in detail about that experience.

Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

"When I took my current role, I was thoroughly trained in Kirkpatrick's Training Evaluation model and I still use all four components to this day. With a recent training I put on for our leadership staff on servant leadership, I gauged initial reaction to the training by an emailed survey sent the afternoon the training concluded. I tested their learning with a fun quiz game during the final 30 minutes of the training. To follow up on the behavior component, we had our Director level leaders observe their staff in team meetings and 1:1 interactions with employees over the 3 months following the training. As we are finally entering the results stage, we are utilizing feedback from our Directors and also an all-staff survey that is currently in progress. All of the components of the Kirkpatrick model help get to the root answer of if a training program was effective and the model is very efficient in providing those results."

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