The Emirates Group Mock Interview

Master 30 Emirates Group interview questions covering service excellence, aviation standards, and cultural fit.

Question 26 of 30

How would you handle an irate customer while in-flight?

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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

No matter how fantastic the customer service, there will always be a customer who is unhappy about something. The interviewer would like to know if you can handle the stress and pressure associated with an angry customer mid-flight.

If you have received airline training related to situations like this, tell the interviewer what you know and understand to be a proper response. If you have not received related training, use your instinct, and give the best possible answer. It is a good idea to mention that you look forward to receiving proper in-flight training from The Emirates Group.

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"I received training in this aspect when I worked for another airline. What I have been told is to show the passenger that I am paying attention, ask them to state their problem clearly, and then I outline what I can, and cannot do for them. It's important that I remain the power figure during customer disputes in-flight."

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30The Emirates Group Interview Questions & Answers

1.At The Emirates Group, exceptional customer service is our priority. How will you ensure that our service standards are continually met?

2.Tell me about any airline related training that you have been through.

3.Do you have any formal training in First Aid or CPR?

4.Have you received training on how to handle an in-flight emergency?

5.As a Flight Attendant you will be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule associated with being a Flight Attendant?

6.In order to work for The Emirates Group you are required to pass a criminal record check. Are you comfortable accommodating this?

7.Aside from your experience working in the airline industry, do you have experience in other customer service based roles?

8.Employees of The Emirates Group are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?

9.Why are you the best choice for The Emirates Group?

10.All employees of The Emirates Group are expected to wear a uniform to work. Are you comfortable with this policy?

11.As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?

The Emirates Group Mock Interview

How would you handle an irate customer while in-flight?

30The Emirates Group Interview Questions & Answers

1.At The Emirates Group, exceptional customer service is our priority. How will you ensure that our service standards are continually met?

2.Tell me about any airline related training that you have been through.

3.Do you have any formal training in First Aid or CPR?

4.Have you received training on how to handle an in-flight emergency?

5.As a Flight Attendant you will be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule associated with being a Flight Attendant?

6.In order to work for The Emirates Group you are required to pass a criminal record check. Are you comfortable accommodating this?

7.Aside from your experience working in the airline industry, do you have experience in other customer service based roles?

8.Employees of The Emirates Group are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?

9.Why are you the best choice for The Emirates Group?

10.All employees of The Emirates Group are expected to wear a uniform to work. Are you comfortable with this policy?

11.As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?

12.List the top 3 skills that will make you an ideal team member at The Emirates Group.

13.What do you hope to gain most from your time with The Emirates Group?

14.The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?

15.When have you had to shift your priorities in response to sudden changes?

16.If you could start your career over again, what direction would you take?

17.Personality fit is important to us at The Emirates Group. How would you describe your personality?

18.What work situations excite and motivate you?

19.Tell me about a time when communication became an issue when working on a team.

20.What are your salary expectations?

21.When you suffer a setback, how does that emotionally affect you and your work?

22.Where do you see yourself five years from now?

23.What experience do you have using team-based messaging applications?

24.How do you determine priorities when you have multiple tasks at hand?

25.How will you earn the trust of your coworkers?

26.How would you handle an irate customer while in-flight?

27.How do you feel about working holidays and weekends?

28.Are you familiar with our flight benefits and other employee perks?

29.Are you currently interviewing with any of our airline competitors?

30.Why are you seeking to leave your current company, to work for our airline?