Stagecoach Group Mock Interview

Practice 30 Stagecoach Group interview questions covering operations, customer service, and transport safety.

Question 26 of 30

What would you do if your direct supervisor was challenging to get along with, or a poor communicator?

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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

The interviewer is not saying that your supervisor in this role will be a difficult person; however, they do want to know how you handle workplace situations of all types. People have moments where they are bad communicators, and every boss has a bad day, so you already know that working for someone isn't always easy.

Tell the interviewer what you do to make sure that the lines of communication are strong, no matter how well (or not well) you mesh with someone on a personal level. Be sure to express the fact that you act professionally and are focused on doing an excellent job, regardless.

Finally, if you feel it is appropriate to do so, you can ask the interviewer a bit about the working style of the person to whom you will be reporting.

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"If my direct supervisor was challenging to get along with, or a poor communicator, I would take the time to learn what style of communication worked best for them. It is important that I meet people where they are, rather than expecting them to do things my way all the time. I am an exceptional communicator, which makes it easier for me to build rapport with people of all personalities and characteristics. How would you describe the working style of the person I would be reporting to, in this role?"

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"I am an independent thinker, and able to work well unsupervised, which means that if my boss were a poor communicator, I would look for a way to source what I need on my own. Being a recent university graduate, my research and independent study skills are sharp, so I would apply those same concepts to learning and performing my tasks at work. While attending post-secondary studies, I did have a few professors who were brief and disengaged. I was able to apply these concepts and still did very well in their classes."

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30Stagecoach Group Interview Questions & Answers

1.At Stagecoach Group we strive to be the best transit agency in the world. How will you contribute to this goal?

2.Do you have experience in dispatch or radio communications of any kind?

3.What do you know about public transit rules, regulations, and safety compliance?

4.Stagecoach Group oversees transit operations by use of computer-generated displays, and voice communications. Do you have experience in these areas? If not, do you consider yourself technically savvy?

5.What do you know about Stagecoach Group and the people we serve every day?

6.Have you ever been involved in writing, preparing, or training Standard Operating Procedures or an Emergency Response Plan?

7.Have you been a regular passenger of Stagecoach Group? If so, what has been your experience? What did we do well, and what can we improve?

8.How would you handle a passenger complaint?

9.This position is physically demanding. Are you able to meet the physical requirements such as bending, crawling, crouching, lifting, and standing for long periods?

10.Are you aware that, in this role, you risk exposure to physical, electrical, and chemical hazards as well as harsh weather conditions?

11.Are you prepared to present your driver's abstract from all jurisdictions that you have been a licensed driver in the last two years?

12.Stagecoach Group requires a security clearance check, positive references, and a medical examination before offering employment. Are you willing to comply?

13.Although we have an excellent training program at Stagecoach Group, we are seeking to hire someone with an intermediate level of experience in our industry. With what types of transportation services are you most experienced?

14.Public transit operates 24/7. Are you willing to meet the scheduling requirements for this position?

15.What do you believe to be the biggest challenge public transit faces today?

16.As a public transit operator, you will meet hundreds of new people every day. In which ways do you embrace diversity?

17.Do you have your air brakes or Q endorsement?

18.In the event of an accident, what procedures would you follow?

19.How will your education help you to succeed in this position with Stagecoach Group?

20.On a scale of 1-10; how well do you know our city and its infrastructure?

21.What do you know about the Stagecoach Group training program?

22.Tell me about a challenge in your current job that you have overcome.

23.How would you go about asking for a change in the workplace if you did not like the current approach?

24.When working with the public, emergencies can happen. How will you react to unexpected stress and pressure?

25.At Stagecoach Group we want to see everyone succeed and grow. If we hire you, how can we support your professional goals?

26.What would you do if your direct supervisor was challenging to get along with, or a poor communicator?

27.It appears that your background is not in public transit. Tell me which transferable skills qualify you for this position with Stagecoach Group?

28.Every day is different at Stagecoach Group; which requires patience and endurance. Are you a patient individual by nature?

29.What does exceptional customer service mean to you?

30.Stagecoach Group employees are trusted to be around passengers with valuables. Sometimes those valuables are left behind. What would you do if you found a purse full of cash left on one of our trains?