How to Answer: Credit Unions rank higher in customer service than traditional banks. Why do you think this is?
Advice and answer examples written specifically for a SECU Credit Union job interview.
2. Credit Unions rank higher in customer service than traditional banks. Why do you think this is?
How to Answer
Your opinion matters! When you are working for a credit union vs. a traditional bank, it's essential that you can wholly appreciate the difference between the two offerings.
Discuss why you believe credit unions rank higher in customer service over traditional banks. Be sure to compliment SECU Credit Union if you have had an excellent customer service experience with them.
1st Answer Example
"Large banks are for-profit, making them more sales driven. This approach can often mean a lower focus on customer service and impersonal service. When it comes to credit unions, we often have higher community involvement, which translates to better customer service at the same time. Credit unions often have better employee training, which also can mean more personalized service for members."
2nd Answer Example
"Credit unions are non-profits, and member-owned, which means they will almost always be more customer-centric. Credit unions are often involved in community groups and take more care than large, and traditional banks can. Also, if we consider geographical location; most credit unions are in smaller, rural communities where service and connection is everything."