PetSmart Mock Interview
Practice 32 PetSmart interview questions covering pet care knowledge, customer service, and retail scenarios.
Question 16 of 32
At PetSmart we like to hire strong achievers. Give me an example of a time when you went above and beyond.
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Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.
At PetSmart, customer service always comes first. The PetSmart customer expects to be greeted with helpful, positive employees who do their best to help them find exactly what they're looking for. Display to the interviewer that you can do more than the bare minimum. Show that you can react appropriately when you see that your employer has a need that goes beyond your usual day-to-day expectations.
Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.
"Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help but also benefited me by way of organization."
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