How to Answer: Can you walk me through the steps for the bug identification and resolution cycle you will use if hired by Palo Alto Networks?
Advice and answer examples written specifically for a Palo Alto Networks job interview.
25. Can you walk me through the steps for the bug identification and resolution cycle you will use if hired by Palo Alto Networks?
How to Answer
When a Palo Alto Networks interviewer asks you to walk them through a process, they are trying to determine your knowledge of the specific process and whether you have executed this before. The best way to respond to these questions is to briefly discuss each step in the process using clear and non-technical language. You should be prepared for follow-up questions which the interviewer will use to expand on the topic or collect more information about a particular step in the process.
Answer Example
" There are several steps for identifying and resolving bugs or issues in software during the development cycle. These may include the following:
- A bug or issue is identified by the QA engineer and assigned an ID indicating its open status.
- The development team reviews the bug to determine if it is a valid issue.
- If deemed to be a valid defect, the development team will take steps to fix it. If not, it is marked as rejected.
- The next step involves checking whether the defect is in scope. If not the part of the current release, then addressing it will be postponed.
- The defect is then assigned a status. If it is a known bug, it will be assigned as being duplicate. If it is being addressed, the status will be noted as in progress. If the issue has been resolved, the bug is assigned a closed status.
- The quality assurance team then retests the software to confirm that the defect has been addressed and removed."