Practice 30 Paddy Power interview questions covering brand personality, regulatory knowledge, and customer engagement.
Question 12 of 30
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Excellent customer service goes beyond doing precisely as your expected, and it's more than having a smile on your face when the customer is looking. Excellent customer service means that you actively seek out the opportunity to deliver more than the standard. It means thoroughly listening to your customers when they tell you what they need. Also, it equals offering support when your customer may be a little bit in over their head. Be sure to echo the jargon used on Paddy Power plc social media accounts and website when it comes to keywords related to their service mantra. Keep your answer brief but ensure that it packs a punch.

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"For me, customer service means actively seeking out opportunities to give the customer a better experience than they expect, or perhaps had the last time."

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Ensuring that my customers are satisfied with their experience every time. That is what good customer service means to me. This level of service may mean bending the rules a touch to deliver what they need. For instance, I will extend the return policy by a reasonable amount if it means a happy customer who will give a solid review."

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Written by Rachelle Enns
30 Questions & Answers • Paddy Power plc

By Rachelle

By Rachelle