McCormick & Company Mock Interview
Master 28 McCormick & Company interview questions covering flavor innovation, quality standards, and supply chain expertise.
Question 18 of 28
How do you handle customer complaints?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
If you are interviewing for a customer facing role at McCormick & Company, you want to show off your ability to deal with conflict and nurture those professional relationships. Give an example of a time you helped resolve a customer's issue.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"A customer called me very frustrated about a problem with a shipment. I listened and told them I would be happy to help. I asked more questions to understand the problem and then suggested once I had a better idea of what might solve it. The customer was very relieved and grateful that I took the time to listen and make sense of the issue."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"If I have a customer complaint, I have been trained to actively listen, do not interrupt, and repeat back to the client in their own words. This technique prevents further misunderstanding and helps the client to feel they are listened to and cared for."
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Anonymous Answer
I handle customer complaints pretty well, given my calm and cool nature. I know how to take a step back, reflect, and do what I need to do. For example, when I was a soccer referee, a soccer player slide tackled a kid with the ball and the ball flew out of bounds. I did not think much of it, called it the opposing team's ball, and that was it. But slide tackling was illegal, and so one of the parents got really upset that I did not reprimand the player and didn't penalize the other team. The parent yelled at me and I told him I would be more than happy to talk during a break, but that didn't calm him down. So I told him my point of view, apologized on my behalf for my mistake, and tried my best to mitigate any more hostility. I feel I did a great job handling this situation.
Rachelle's Feedback
You provide an excellent example of overcoming a complaint and addressing a dispute with poise and professionalism. I like that you willingly provided an example that showcases your approach in action :)
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