Land Bank of the Philippines Mock Interview

Practice 27 Land Bank of the Philippines interview questions covering agricultural finance, government banking operations, and rural development initiatives.

Question 21 of 27

How would you handle communication with a customer that was visibly upset?

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Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

In this position with Land Bank of the Philippines, you may be faced with a customer that is upset and/or mad at the situation they are in. Because of the shoes you will be filling as a Teller, you will be expected to help deescalate the situation through solid and effective verbal communication with the customer. As you answer this question, talk about your ability to remain calm, cool and collected in any situation and explain how you take an empathetic approach with any person that you will work with in this role. If you have an example of a time that you were faced with this situation, don't hesitate to walk your interviewer through that situation and how you handled it.

Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

"Having worked in customer facing roles for my entire career, I have handled many angry customers and feel I have a great method in the way that I communicate with them. First, I start by hearing them out and letting them vent in any means that they want. From there, I calmly repeat back the key points and then begin brainstorming solutions for them. By maintaining a calm demeanor during these situations, angry customers are often able to calm down rather quickly. After I understand the customer's needs, I take all steps necessary to help solve their problem. If this entails bringing in another colleague, I don't hesitate to do so in a team based approach."

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27Land Bank of the Philippines Interview Questions & Answers

1.Out of all of our products at Land Bank of the Philippines, which one would you be most likely to use? Why?

2.What customer service experience do you have that would greatly benefit the customers at Land Bank of the Philippines?

3.The clients of a financial firm like Land Bank of the Philippines can display an arrange of emotions when they work with our Client Services team. How would you handle a situation where a client was very angry?

4.At Land Bank of the Philippines, we pride ourselves on providing the best overall customer experience. Talk about your customer service experience and explain why it will help our clients here.

5.If hired for this role here at Land Bank of the Philippines, how would you manage your daily tasks on the job to ensure that your work is completed in a timely and efficient manner?

6.In your opinion, what are the benefits of banking with Land Bank of the Philippines?

7.What experience do you have in multitasking different duties in any of your prior work experiences?

8.What is the highest level of mathematics that you completed during any of your schooling?

9.At Land Bank of the Philippines, we expect our advisors to be available to speak with clients in person, over the phone and through email. What are your experiences in working with clients through different communication methods?

10.We pride ourselves on teamwork here at Land Bank of the Philippines and this role in Client Services relies on teamwork. What are the top qualities you would bring to a team based atmosphere here?

11.Why would our clients here at Land Bank of the Philippines want you to be their financial advisor?

12.If hired for this role at Land Bank of the Philippines, how would you help make sound investment decisions for our clients?

13.Tell me about your experience in the banking industry.

14.What are your top three strengths? How will you use them to make an impact at Land Bank of the Philippines?

15.We want our advising team at Land Bank of the Philippines to be happy and healthy. How do you manage the day to day stress of being a financial advisor?

16.Due to the continued explosion of the digital world, Land Bank of the Philippines is becoming more virtual on a day to day basis. What job duties would you see as being fluent in this role as a Teller with us?

17.In the banking industry, customer service is essential. Give me an example of a time when you provided excellent customer service.

18.How would you respond to a customer complaint?

19.Have you ever had to work with a difficult colleague? How did you handle that situation?

20.How would you deal with an irate customer?

21.How would you handle communication with a customer that was visibly upset?

22.What has been the most stressful situation that you faced in the workplace and what did you do to ensure that you navigated that situation successfully?

23.If I were to hand you $100,000 to invest today, where would you put that money and why?

24.Our clients here at Land Bank of the Philippines expect top-tier service and products and we will expect you to do just that in this role. Have you ever went the extra mile for a client when it wasn't expected? Why did you do so?

25.The banking industry is built on trust and this is no different at Land Bank of the Philippines. Do other people you have worked closely with consider you to be trustworthy?