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Korean Air Interview
Questions

30 Questions and Answers by Rachelle Enns
Published July 20th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Transit     Airlines    

Question 1 of 30

Who do you admire most in the airline industry?

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Interview Questions

1.

Who do you admire most in the airline industry?

Maybe you admire a famous engineer, the world's first female pilot, or an airline mogul who has made a name for themselves in the luxury airline industry. Whoever you find to be inspiring, keep in mind that the interviewer is looking for a heartfelt response.

Rachelle's Answer #1

"The people whom I find the most interesting and inspiring in the airline industry, without a doubt, would be the Wright brothers. Inventing, building, and flying the worlds' first airplane is a remarkable accomplishment that would have required a lot of smarts and bravery. May I ask who you admire most in the industry?"

Rachelle's Answer #2

"Amelia Earhart is my answer to this question, hands down. I love to hear stories of women succeeding in a time when our efforts were often ignored or pushed to the side. The fact that she was a pilot and an author is remarkable but also that she was the first female to fly alone across the Atlantic Ocean."

2.

Aside from your experience working in the airline industry, do you have experience in other customer service based roles?

Discus with the interviewer your experience working in customer service based roles. Take them through your resume and highlight your customer service skills.

Rachelle's Answer #1

"I started working at a young age in a restaurant as a server. From there, I moved into a restaurant management role and also attended post-secondary education with a focus on Restaurant and Hotel management. Most of what I've done has been customer service focused."

Rachelle's Answer #2

"I am new to my career, so this will be my first customer service based role. I do have volunteer experience with the local Food Bank which gave me valuable exposure to working with the public, and collaborating with a team."

3.

What are your salary expectations?

The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.

Rachelle's Answer #1

"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."

Rachelle's Answer #2

"Although my current salary is $45K/year, I am seeking $52K in my next position. Because I work for a very small organization, they are not able to offer me a competitive compensation compared to the industry marketplace."

4.

How do you determine priorities when you have multiple tasks at hand?

When you feel torn between multiple projects or tasks, how do you decide which one needs your attention the most? Assure the interviewer that you can be diligent when it comes to assessing your priorities.

Rachelle's Answer #1

"I will determine which project requires my attention by the number of hours we are behind and then the project size. I am comfortable delegating tasks when needed, but I am also aware that these times will require an additional commitment of hours from me. Never have I under delivered on a deadline."

Rachelle's Answer #2

"If, for example, I have more than one customer who needs me, I will page for assistance so that nobody is left waiting. It's essential to have team members that you can rely on to step in when you become too busy."

5.

All employees of Korean Air are expected to wear a uniform to work. Are you comfortable with this policy?

Uniforms can be a controversial discussion in many organizations; however, in the airline industry uniform use is more common than not. Discuss with the interviewer your experience working in uniform and your willingness to abide by the dress code within Korean Air.

Rachelle's Answer #1

"I am accustomed to wearing a uniform at work and am happy to abide by any dress code requirements to work with Korean Air."

Rachelle's Answer #2

"Uniforms are very important in this industry so, yes, I am comfortable with this policy. I would love to see the uniforms before I fully commit, of course."

6.

Employees of Korean Air are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?

Korean Airlines flies millions of passengers to over 120 destinations. To keep this volume moving smoothly, the employees of Korean Air must be very reliable. Provide examples to the interviewer on times when you have shown dedication on the job. Assure the hiring manager that you possess the qualities and characteristics for which they are seeking.

Rachelle's Answer #1

"In my most recent position I was often recognized for being flexible with my availability. I believe in being 10 minutes early for work. I come with solid references who will be happy to speak to you about my reliability and dedication on the job."

Rachelle's Answer #2

"I am very dedicated, and would show my appreciation for the role by being a reliable team member of Korean Air."

7.

Are you okay with flying the same city pairs every week, or do you want to fly around the world?

The interviewer would like to know a bit more about your career goals, now, and in the longer term. If you are newer to your career, you may be put on city pairs to start and then trained for international work. It is important to express that you are willing to start wherever Korean Air will have you. This approach is the team-player attitude they will be seeking.

Rachelle's Answer #1

"I love the idea of flying around the world and experiencing international destinations. With that said, city pairs also keep me close to home, allowing for a better work-life balance. I am happy to work on any flights that you would offer to me at this time."

Rachelle's Answer #2

"I am not going to be choosy regarding the opportunities given to me. I am happy with either option and am prepared to travel internationally or remain more local. Either way, I am more interested in my goal of working for Korean Air."

8.

Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?

Show the interviewer that you work well with most personalities even though you recognize there are some folks out there who are quite difficult to please.

Think about that one person at work who is seen as hard to please. Perhaps there is someone at work who tries to intimidate others. Talk to the interviewer about what made this person challenging and what their relationship was to you. Avoid speaking poorly of anyone and be sure to end your response on a positive note.

Rachelle's Answer #1

"I once worked at a locally owned shop where the owner was very demanding. When the owner would walk into the store, employees would announce over their headset system that the owner was in the building, so that everyone felt prepared for his entrance into their department. The owner had great intentions; however, his people skills were a little rough. I could see that he meant well, and I recognized that he wanted to do a lot of good things. When we interacted, I always took his feedback with the understanding that he didn't mean things as harshly as they came out."

Rachelle's Answer #2

"I once worked for an executive who was very difficult in meetings and with interacting with groups of others. I took it upon myself to help this person interact better with others. When she would bark orders, I would reiterate what she was trying to say to the group more professionally. It took some time, but she learned to behave in a way that made people want to work with her."

9.

If you could start your career over again, what direction would you take?

A hiring manager will be able to tell a lot about your personality by learning about your other career interests. If you could do anything over, what would you do, and why?

Rachelle's Answer #1

"I certainly do not regret the direction I have taken my career; however, if I had to start over in a new direction completely I would likely pursue my Degree in Education and become a teacher. Both of my parents were teachers, and they seemed to have a very fulfilling career. I enjoy coaching and leading others so, any tasks in my current career that related to these skills, are very welcome."

Rachelle's Answer #2

"I would take the same direction! I love what I do, and wouldn't change a thing. This industry brings a lot of excitement and fulfillment to my life."

10.

As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?

Airlines will always have strict safety protocols. Talk to the interviewer about how you would react in a situation where you felt safety was at risk.

Rachelle's Answer #1

"My reaction to a safety threat would rely on my on-the-job training. I would want to make sure that I follow company protocol and safety regulations. I believe that if faced with a safety threat, I would do everything to ensure passengers remained calm."

Rachelle's Answer #2

"I am well trained on how to react in urgent, distressed, and mayday situations. In an emergency, my first course of action is to ensure the passengers are prepared."

11.

What do you hope to gain most from your time with Korean Air?

The interviewer would like to see that you are wholeheartedly interested in working for Korean Air. What are your hopes and expectations from your time with Korean Air? Talk to the interviewer about the ways you feel you would benefit from this position.

Rachelle's Answer #1

"After reviewing the culture and mission of Korean Air, I feel that I would be able to find a long-term fit here and that is most important to me. Your training programs are industry renowned and well respected which is also interesting to me."

Rachelle's Answer #2

"What I hope to gain most by working with Korean Air is an unmatched level of training and expertise in the airline industry. Your company is well known for its second-to-none training."

12.

What have you done to prepare yourself for a career in the airline industry?

It is crucial that you show the interviewer how engaged you are in a career in the airline industry. Perhaps you are taking some online customer service courses, reading books on a related topic, or interviewing friends and family who have worked in the industry. Give at least one example of how you are preparing yourself for a successful career with Korean Air. Show that you are proactive!

Rachelle's Answer #1

"I believe in being proactive, especially when it comes to my career and my future success with Korean Air. For that reason, I am currently reading through the blog on your company website. It is very informative and helped me to prepare for this interview today."

Rachelle's Answer #2

"I have prepared myself for a career in the airline industry by speaking extensively with my grandfather who is a recently retired pilot. He has shared with me many industry-related stories as well as tips and tricks of the trade. I look forward to learning even more through your extensive employee training and other resource provisions."

13.

How does this position fit into your career goals?

Is this particular position a good fit? Is it a step up in your career or - a stagnant move that you are just complacent with taking until something better comes along? Assure the interviewer that this position will be challenging for you, is a step up in responsibilities, and that it fits with your overall career goals.

Rachelle's Answer #1

"My primary goal in my career as a flight attendant is to become a senior team member and eventually train others in the airline industry. I feel that what Korean Air offers is a strong path towards those goals and I am excited about what this position has to offer."

Rachelle's Answer #2

"This position offers the next steps in my career and the growth that I am ready for. I have spent the last couple of years attending additional coursework to get me here, and I'm excited to show Korean Air what I can do!"

14.

Are you planning to wait for a position that fits your criteria, or are you ready to start in an entry level role, and work your way into your desired position?

How you answer this question will show the interviewer what kind of team player you are. If you are highly experienced in the airline industry, you will not want to take an entry-level role, but perhaps you can show that you are willing to explore the opportunities that are currently available with Korean Air. If you are newer to your career, it's essential that you show flexibility in where you start. Many airlines give shifts and flights based on seniority and tenure, so it is expected that you are willing to work your way up and through the rankings. Express your interest in joining the company while staying open to opportunities.

Rachelle's Answer #1

"I am willing to explore all opportunities available to me at this time. It is important to me that I join an organization that values my experience and expertise, yet I also understand that I may need to work my way up in your company as well."

Rachelle's Answer #2

"I bring a great deal of experience in the industry and would like to be considered for any role that reflects my current knowledge level and ability."

15.

Which aspect of this role do you feel you need the most training?

Your answer to this question will tell the interviewer a lot about your skill level and where you will need the most training. Keep your answer related to one of the tasks outlined in the job posting but ensure that you do not mention one of the must-have skills. For instance, if you are interviewing for a customer service representative position, you would not want to say that you need the most training in customer service related skills. Mention a computer system that you would not have used, or perhaps another internal process specific only to Korean Air. Be sure to add that you are confident in your ability to learn this skill quickly.

Rachelle's Answer #1

"I am confident in my skill level when it comes to the primary responsibilities of this role. What I believe I will need the most training in are your internal computer systems. I am tech savvy and confident that I will pick up on them quickly; however, they will be new to me."

Rachelle's Answer #2

"I love to learn new things, and so I am excited for the training I will receive at Korean Air. The area where I will need the most training will be with Software ABC. This position will be my first exposure to the program. I have already watched a few online tutorials and am confident I will pick it up quickly."

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