How to Answer: Have you personally used the services of JEA? If so, what was your overall experience?
Advice and answer examples written specifically for a JEA job interview.
3. Have you personally used the services of JEA? If so, what was your overall experience?
How to Answer
The interviewer would like to know if you have had the pleasure of experiencing the products/services of JEA first hand. You should always have some personal experience with the company before going to your first interview. If you are not a customer of JEA then perhaps you could call their office to inquire about their utility services. This way, you can comment on the customer service that you received. Big or small, be prepared to say YES - you have experienced JEA first hand.
1st Answer Example
"I have been a customer of JEA for three years now. My experience has been a positive one. I specifically recall last year when my invoice was incorrect. I called the customer service line, and the representative was helpful and friendly. I have recommended JEA to my friends and family in the past."
2nd Answer Example
"I have not been a direct customer of JEA; however, I did call into your customer service department a couple of weeks ago to discuss the possibility of changing my services over to you. Unfortunately, I am on a contract with one of your competitors until the end of November. My experience with JEA was great so I will be switching over to you as soon as I am able."