Enterprise Bank Mock Interview

Prepare for 27 Enterprise Bank interview questions covering relationship banking, lending decisions, and community focus.

Question 12 of 27

Discuss a time that you worked a client through a difficult financial situation. What were the keys to making it a success for the client?

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Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

Your interviewer is posing this question to see how you will handle a situation where a client at Enterprise Bank is working through a difficult time. As you talk about how you managed that situation, your interviewer will be looking to hear that you have the interpersonal skills to be effective from the client's perspective. In your answer, be sure to explain the importance of an empathetic approach with your clients and how that approach helps them get through a difficult time.

Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

"During the recession in 2008, I had a very large client call to request that all of his funds be pulled out of the stock market. Knowing that this move was a very poor strategy, I needed him to hear that in most personal and educated way possible. With an active listening approach, I repeated back what he had told me and I reiterated that he wanted to sell them at a low price and hopefully buy them back down the road at a high price. This made the client take a pause and think. This was my opportunity to talk about market history and the odds that his stock prices would rebound over time. He decided to keep his funds in the market at the time and a few years down the road, he called to personally thank me for the sound advice. The fact that I took a personal approach while educating him in the process to make his own decision was the definite key to success in this situation."

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27Enterprise Bank Interview Questions & Answers

1.The banking industry can be stressful. Tell me about a time when you worked in a high-pressure situation.

2.Accuracy is of utmost importance to the customers here at Enterprise Bank. Have you ever had a time where you had a to admit to a mistake on the job surrounding accuracy?

3.What is one way that you would help provide great customer service in our branch here at Enterprise Bank?

4.If hired for this role with Enterprise Bank, how would you handle a large workload of clients working through a mortgage process?

5.Give an example of a prior job duty you held that required serious organizational skills. What did you learn from that experience that you'll be able to bring the team here at Enterprise Bank?

6.Tell me about a goal you achieved. What steps did you take to get there?

7.At Enterprise Bank, we expect our advisors to be available to speak with clients in person, over the phone and through email. What are your experiences in working with clients through different communication methods?

8.What do you want to accomplish at Enterprise Bank?

9.We pride ourselves on teamwork here at Enterprise Bank and this role in Client Services relies on teamwork. What are the top qualities you would bring to a team based atmosphere here?

10.The clients of a financial firm like Enterprise Bank can display an arrange of emotions when they work with our Client Services team. How would you handle a situation where a client was very angry?

11.If you were on the job here at Enterprise Bank and noticed that a change in process or procedure could be beneficial, how would you approach that with your supervisor?

12.Discuss a time that you worked a client through a difficult financial situation. What were the keys to making it a success for the client?

13.Talk about a time you had to work with a difficult team member. How did you handle that situation and what was the key for you to make things work with them?

14.What data entry skills have you accumulated throughout your career and earlier education?

15.Do you have any experience in handling and working with large amounts of money?

16.What do you know about Enterprise Bank?

17.Do you have any experience working with banking teller software?

18.Why do you want to pursue a career in the banking industry?

19.If a customer posed a problem that you were unable to solve on your own, how would you handle that situation?

20.Why would our clients here at Enterprise Bank want you to be their financial advisor?

21.Tell me about your education. How has it prepared you for this opportunity with Enterprise Bank?

22.Tell us how you keep your knowledge current with ongoing changes in the banking industry.

23.Customer service is the name of our game at Enterprise Bank. If hired for this role, how would you be able to provide the best customer service possible to our clients?

24.At Enterprise Bank, we are always looking for bilingual skills from our staff to better suit and expand our client base. Do you speak any other languages fluently?

25.If you were having an interaction with a client here at Enterprise Bank and you weren't able to answer their question or solve their problem on your own, how would you handle that situation?