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Dunkin Donuts Interview Questions

23 Dunkin Donuts Interview Questions
Question 1 of 23
What are your skills?
How to Answer
The interviewer is hoping to hear that you have the skills necessary for customer service at Dunkin Donuts. Think about what you are good at and what aligns with the role you have applied for. You might share:

- Customer service skills
- Money handling skills
- Ability to build relationships
- Ability to strike up a conversation
- Cleaning abilities
- Baking skills
- Coffee knowledge


Simply list off 5-6 skills that you have that will be useful for the job.
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Question 2 of 23
Why will you make a great employee at dunkin donuts?
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How to Answer
The interviewer wants to hear what you think it takes to be a great employee. Start off by telling the interviewer that you will come to work every day on time, a few minutes early even, with a positive attitude. Share that you will work as a member of the team helping each other meet every customer's needs. And, mention that you look forward to working hard to ensure every customer leaves your store happy.
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Question 3 of 23
Give me an example of how you delivered excellent customer service at your last position?
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How to Answer
Talking about a time when you calmed an upset customer can be a great example for this question. Be ready to talk about the time you went above and beyond with handling a customer complaint. Explain how you personally listened to every word the customer had to say. Next, describe how you apologized to the customer with a calm voice and sincere heart. Finally, be sure to tell the interviewer what solution you offered the customer. Perhaps you did not charge them for a meal if it was in a restaurant. Maybe you offered a new dish for them to try. Be sure to close with how happy the customer was when they left!

Or, you may approach the question with something you have done during the normal course of the day to go above and beyond for your customers. For example, if you work at a grocery store, you might share that you walk the customers out to their car when customer levels allow and assist them with loading the groceries into their car.
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Question 4 of 23
Do you find our coffees to be delightful?
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How to Answer
Absolutely! The interviewer wants to hear that you enjoy the Dunkin Donuts product. Start off by telling the interviewer that you indeed find the coffee to be delightful. Next, share your favorite Dunkin Donuts Coffee item. You might share that the Iced Vanilla Latte is a dream. You might share that the Dunkaccino is your thing. Or, perhaps you prefer a regular cup of Joe with cream and sugar.
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Question 5 of 23
Where do you see yourself in five years?
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How to Answer
The interviewer hopes to hear that you will stay with the company long-term.

If you are a student, tell the interviewer that you plan to stay at Dunkin Donuts through graduation, and then share what career or further education you hope to be pursuing at that five-year mark. If Dunkin Donuts offers careers in your field, such as management, be sure to mention that you would be open to considering a career in your field at Dunkin Donuts if one is available upon graduating.

If you are not a student, no problem! Simply share that you see yourself working at Dunkin Donuts! You may even mention that you hope to have received a promotion by the five year mark.
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About Dunkin Donuts

When it's time to make the donuts, this is where you'll find the supplies. Dunkin' Donuts Northeast Distribution Center is one of several member-owned cooperative distribution hubs serving Dunkin' Donuts and Baskin-Robbins franchisees around the country. The company supplies thousands of store locations in New England and upstate New York with ingredients and other food products, as well as restaurant equipment and supplies. The cooperative was founded by owners of 250 Dunkin' Donuts franchises in 1982. Both the Dunkin' Donuts and Baskin-Robbins chains are owned by Dunkin' Brands.