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Top 30 Dunkin Donuts Interview Questions
Question 1 of 30
What are your skills?
The interviewer is hoping to hear that you have the skills necessary for customer service at Dunkin Donuts. Think about what you are good at and what aligns with the role you have applied for. You might share: - Customer service skills - Money handling skills - Ability to build relationships - Ability to strike up a conversation - Cleaning abilities - Baking skills - Coffee knowledge Simply list off 5-6 skills that you have that will be useful for the job.
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List of Dunkin Donuts Interview Questions
  1. What are your skills?
  2. Why will you make a great employee at dunkin donuts?
  3. Give me an example of how you delivered excellent customer service at your last position?
  4. Do you find our coffees to be delightful?
  5. Where do you see yourself in five years?
  6. Name your three best qualities?
  7. If I called your previous employer, What would he say about your work performance?
  8. What is your favorite donut?
  9. What does America run on?
  10. How many different donuts do we sell?
  11. How will you deliver donuts with smiles even if you are extremely busy?
  12. Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?
  13. How often do you give an A plus effort while working?
  14. Tell me about the Dunkin difference?
  15. How much do you enjoy our donuts?
  16. Why should we not hire you?
  17. How many dunkin donuts stores are there worldwide?
  18. What would you do if a coworker asked you to help steal?
  19. How would you deal with an angry customer while you were busy completing tasks?
  20. Why do you think you will like working at Dunkin Donuts?
  21. Do you follow our twitter account?
  22. Do you have any friends or relatives that work at Dunkin Donuts?
  23. Why do you want to work at Dunkin Donuts?
  24. How can I trust you not to steal?
  25. How many customers does dunkin donuts serve per day?
  26. How do you expect to make a difference at Dunkin Donuts?
  27. Would you say you are a sociable person?
  28. Tell me about a time when you had to be a leader. How was the outcome?
  29. Describe a time when you disliked company rules in your last job?
  30. Tell me about a time when you went above and beyond for customer service?
Professional answers by:
Contributing Author
Rachelle Enns
Recruiter
 
Dunkin Donuts Information
Dunkin Donuts is headquartered in Canton, MA. The company has been in operation since 1950 and has yearly revenues of 7 Billion with approximately 60,000 employees. Dunkin Donuts is a publicly traded company, trading under the symbol DNKN. Follow Dunkin Donuts on Twitter at @DunkinDonuts. Read about the company culture, corporate mission, and discover any job openings at Dunkin Donuts, by visiting their Career Page. If you need help finding more information about Dunkin Donuts, visit their Website.
Dunkin Donuts User Submitted Interview Answers
Question 1 of 30
What are your skills?
The interviewer is hoping to hear that you have the skills necessary for customer service at Dunkin Donuts. Think about what you are good at and what aligns with the role you have applied for. You might share: - Customer service skills - Money handling skills - Ability to build relationships - Ability to strike up a conversation - Cleaning abilities - Baking skills - Coffee knowledge Simply list off 5-6 skills that you have that will be useful for the job.
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User Submitted Interview Answers
1.
I am organized I Get My Job Done On Time I Work At Normal Past.
2.
I have auditory, interpersonal critical thinking and communicative skills.
3.
Organization is definitely one of them, I also work hard and always try to do my best.
4.
Great commutation skills and speak both English and spanish.
5.
I am a team player, I am helpful, and I am organized.
Question 2 of 30
Why will you make a great employee at dunkin donuts?
The interviewer wants to hear what you think it takes to be a great employee. Start off by telling the interviewer that you will come to work every day on time, a few minutes early even, with a positive attitude. Share that you will work as a member of the team helping each other meet every customer's needs. And, mention that you look forward to working hard to ensure every customer leaves your store happy.
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User Submitted Interview Answers
1.
Because I highly believe in customer service and I have pride in my job performance/ work ethic.
2.
I am hard working, I learn quickly, and I always try my best.
3.
I am always a hardworking and diligent worker, and I care for those around me, so I will be doing my best to make sure that I serve customers and put a smile on their faces.
4.
Great guest service and leadership skills. Pride in my job performance
5.
I am hardworking, friendly have good leadership skills and I pride myself in giving good job performance.
Question 3 of 30
Give me an example of how you delivered excellent customer service at your last position?
Talking about a time when you calmed an upset customer can be a great example for this question. Be ready to talk about the time you went above and beyond with handling a customer complaint. Explain how you personally listened to every word the customer had to say. Next, describe how you apologized to the customer with a calm voice and sincere heart. Finally, be sure to tell the interviewer what solution you offered the customer. Perhaps you did not charge them for a meal if it was in a restaurant. Maybe you offered a new dish for them to try. Be sure to close with how happy the customer was when they left! Or, you may approach the question with something you have done during the normal course of the day to go above and beyond for your customers.
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User Submitted Interview Answers
1.
As this being my first job I will deliver excellent customer service by making sure every customer is satisfied.
2.
I delivered EXCELLENT customer service by being observant and staying one step ahead without having to be asked.
3.
I was assigned an elderly woman and I went above and beyond the call of duty to ensure her needs were facilitated. Her family was rather pleased and commended my effort.
4.
Making them feel comfortable and doing their order on time and correctly.
5.
In my last position excellent costumer service was a matter of kindness and speed. You wanted everyone to not feel rushed, be calm and accepted but also move them through. A big part of this for me was giving information and making it fit to everyone who needed it. So the old woman who had ear troubles, I would lean in closer. This attention to individuals made sure everything ran smoothly.
Question 4 of 30
Do you find our coffees to be delightful?
Absolutely! The interviewer wants to hear that you enjoy the Dunkin Donuts product. Start off by telling the interviewer that you indeed find the coffee to be delightful. Next, share your favorite Dunkin Donuts Coffee item. You might share that the Iced Vanilla Latte is a dream. You might share that the Dunkaccino is your thing. Or, perhaps you prefer a regular cup of Joe with cream and sugar.
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User Submitted Interview Answers
1.
Yes my favorite actually.
2.
Yes, Dunkin donuts is my favorite place to get coffee because of how great they taste.
3.
Yes I really the coffee your company serves. The coffee taste really good with the donuts.
4.
Outgoing, determined, and responsible.
5.
I love the coffee coolattas and I love the new swirl options for iced coffees. I am an iced coffee girl, no matter the weather.
Question 5 of 30
Where do you see yourself in five years?
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User Submitted Interview Answers
1.
Graduating from a good college and finding a career within the industrial arts field.
2.
Finishing college to become a pediatric nurse.
3.
I see myself in college working hard to get my teaching degree.
4.
I see myself in a position with more responsibility.
5.
I see myself working towards or having my Ventiaty medical degree and being very successful in the feild.
Question 6 of 30
Name your three best qualities?
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User Submitted Interview Answers
1.
Iam rule and rigulatino the canpany.
2.
fast pace friendly hard working
3.
Organized, punctual, friendly.
4.
Punctual,Very Responsible and hard working
5.
Punctual, conscientious, and honest.
Question 7 of 30
If I called your previous employer, What would he say about your work performance?
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User Submitted Interview Answers
1.
He would say that I did a great job with keeping things organized and tidy.
2.
She would definitely tell you about my diligence, honesty and punctuality. That I always worked hard and made sure she was up to date on my schedule.
3.
They would say that I was a diligent worker that always looked for something to do when it was slow. They would also say that I was very easy-going and was under control during the busy hours.
4.
They would say that I am a working machine.
5.
He would say I am good employee.
Question 8 of 30
What is your favorite donut?
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User Submitted Interview Answers
1.
Boston creme.
2.
Jelly Filled.
3.
Chocolate frosted with sprinkles..
4.
Glazed is my favorite donut.
5.
The chocolate frosted donuts, you can never go wrong with chocolate.
Question 9 of 30
What does America run on?
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Question 10 of 30
How many different donuts do we sell?
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User Submitted Interview Answers
1.
35 different donuts.
2.
You sell about 130 donuts I believe. But it also depends on the time of year and holidays.
3.
Over 75 different kinds of donuts.
4.
I honestly have no idea, there are so many. I could name as many as I know, but I doubt I know all of them.
5.
From what I understand, there are 52 total, but it daily it depends.
Question 11 of 30
How will you deliver donuts with smiles even if you are extremely busy?
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User Submitted Interview Answers
1.
Stay alert be sure no one steal the dunkin donuts!!!
2.
Be extremely fast paced , friendly and make sure the customer is satisfied.
3.
stay fast pace and make sure i make no mistakes
4.
Just because you are busy doesnot mean you cant smile. If you smile the customers will be happier and they will not mind waiting. Just get it done. Say thanks you waiting and have a nice day.
5.
I can only do the best that I can.
Question 12 of 30
Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?
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User Submitted Interview Answers
1.
Iwill prioritize the urgent work.
2.
While in high school I took multiple advanced placement corses. I endend up with a lot of work to complete all due on the same day. I just wrote down everything that needed to get done and then went through to see which tasks would make a big differnce and which ones I could come back to if I had time after the bigger tasks.
3.
I created a systematic approach which ended up in a chronological order where I completed the most conflicting and time consuming ones before I ventured into the ones that could be easily tackled.
4.
When I have a couple school assiments due the next day I prioritized doing my Vet assiment first bacause I am studying to become a Vet and that was the one that meant more to me.
5.
Focused on projects that had higher priority to upper management and customers.
Question 13 of 30
How often do you give an A plus effort while working?
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User Submitted Interview Answers
1.
I always give everything I have into whatever I am working on. I pride myself in being able to work hard and get great results because of my work ethic.
2.
When working, I always try to give an A effort. In school and out of school, if I do not try my absolute best, I know that things will have a bad outcome, or it won't be as good as I thought. Therefore, if I don't try my best, I might not even try at all.
3.
99% of the time.
4.
I strongly believe in doing your best in all things so I strive to ensure that my performance depict that of an honorary employee with an A plus effort.
5.
All the time. I think everyone on a team needs to give an a plus effort in order to succeed.
Question 14 of 30
Tell me about the Dunkin difference?
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User Submitted Interview Answers
1.
Dunkin has a wide range of drinks from caffeinated to non. Different types of breakfast sandwiches and bakery. It's a nice environment.
2.
The Dunkin Difference is quality coffee at an affordable price, brewed consistently.
3.
The dunkin difference is the freshly brewd coffe they serve to billions of costumer each year
4.
The freshness is like no other and its always made perfectly.
5.
The Dunkin difference is the amazing fresh brewed coffee and other cofee products avaible to customers. These products are un like any other coffee shop in that they are made to perfection with the customer in mind.
Question 15 of 30
How much do you enjoy our donuts?
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User Submitted Interview Answers
1.
A fair amount. I don't eat many but when I do I'm always satisfied.
2.
I enjoy them a lot I come every other morning on my way to school.
3.
They are very good, however I am not a fan of sweets in the morning.
4.
I enjoy your donuts as much as eating only your donut. I am not much of a donut eater but when I do eat a donut it going to be a Dunkin Donut.
5.
I like the jelly donuts most. Oh and the crullers. So I would say a decent amount. If I was offered a donut I certainly would not say no but I do have some restraint.
Question 16 of 30
Why should we not hire you?
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User Submitted Interview Answers
1.
I am a team player and motivator. I show initiate on and off the job. I am willing to work flexible schedules and overtime. If you company is not looking for someone who is willing to go the extra mile then I should not be hired.
2.
In the fall I will be returning to campus again fulltime and my availability will be changing from 6 days a week to 3 days a week. (this was not the first mention of me cutting my availability down to friday through sunday once the fall came and I was still hired.)
3.
I see no reason to not hire me. I have determination to finish the job and do it with hard work.
4.
You should hire me.
5.
I may not be fast enough on the job.
Question 17 of 30
How many dunkin donuts stores are there worldwide?
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User Submitted Interview Answers
1.
I believe that there are roughly 10,000-11,000 Dunkin Donuts stores worldwide.
2.
10,803 stores worldwide. There are also 7,015 franchise restaurants in 36 u.s. And 3,065 international shops in 32 countries.
3.
As of 2011 there are 10,083 Dunkin Donuts worldwide.
4.
Am I expected to know?
5.
There are around 9.700 dunkin donut stores worldwide.
Question 18 of 30
What would you do if a coworker asked you to help steal?
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User Submitted Interview Answers
1.
I would tell them no and that if they were to steal i would report them right away to management.
2.
I would say no and try talk to them out of it then tell the manager.
3.
I would do all that I can to stop them, if not then I will go to a manager.
4.
Tell a manager.
5.
I will not tolerate that kind of action. Stealing is never an excusable thing, so I will report it to the manager right away.
Question 19 of 30
How would you deal with an angry customer while you were busy completing tasks?
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User Submitted Interview Answers
1.
Take care of the guest first with a smile
2.
I would serve the customer and satisfy his needs to avoid any other problems.
3.
I Would Ask Her If She Wanna Speak To The Manger.
4.
I Would Ask The Angry Customer To Please Wait.
5.
I would first ensure that my composure is maintained at all times and seek the best possible route to ensure he/she is satisfied and reaps the culture of the dunkin donut experience.
Question 20 of 30
Why do you think you will like working at Dunkin Donuts?
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User Submitted Interview Answers
1.
I believe I would have an enjoyable time at Dunkin Donuts because of the way the company focuses on customer and employee satisfaction.
2.
Customer service. I plan on being apart of a industry with strong customer service, which help further improve my communication skills, but overall help me interact with people from all backgrounds.
3.
I enjoy being near others and making them happy. I would also love the thought of saying I love working at Dunking donuts.
4.
The fast-paced environment is something that I love. I love having something to do constantly and DD can accomplish that.
5.
I think I will like it because even the smell of coffee makes me happy and energetic. I have coffee candles at home for when I am trying to be my most productive. I will like working and seeing lots of people and learning new skills.
Question 21 of 30
Do you follow our twitter account?
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User Submitted Interview Answers
1.
No I am never on twitter, I like working with people face to face.
2.
I do not, because I do not have a twitter.
3.
I do not because I do not have a twitter account.
Question 22 of 30
Do you have any friends or relatives that work at Dunkin Donuts?
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User Submitted Interview Answers
1.
no
2.
Ask the customer what the problem is and if I cannot solve it for him ask a manager.
3.
Yes! I am a social butterfly. I love hanging out with my friends and going out and having fun.
4.
Putting my associates degree to work in a prison working with inmates.
5.
I have some friends back home who have worked for DD. They liked it but they left for college etc. So I do not know anyone who currently works in the franchise.
Question 23 of 30
Why do you want to work at Dunkin Donuts?
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User Submitted Interview Answers
1.
Dunkin Donuts is a reputable company that prides themselves in customer service and charity and community affairs. I believe that is truly exemplary and I would love be associated with a company that values humanitarianism and service.
2.
While I do enjoy the donuts, I think the atmosphere gives off a good vibe and working here will bring a lot of pleasure.
3.
This would be my first job and i would like to start earning my own money.
4.
I'm planning to go to college once I graduate, so I need to save money up for it, and plus, I love coffee and I'm very sociable, so it made sense to apply here.
5.
Because i think i would be the perfect canidate to work here im good with getting along with people.
Question 24 of 30
How can I trust you not to steal?
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User Submitted Interview Answers
1.
Honest and believe.
2.
Im getting paid for my work there is no point.
3.
Stealing is against my religion and i would never do that.
4.
Stealing is wrong, the only place it will get you is in jail.
5.
For me it is morally wrong and I would never do that,
Question 25 of 30
How many customers does dunkin donuts serve per day?
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User Submitted Interview Answers
1.
About 3 million people per day.
2.
I'm not particularly sure. I would like to find out, however.
3.
Dumkin donuts serves three million customers per day.
4.
Millions as a whole, I think like 300 per store?
5.
A million? A billion? I'm sure it's somewhere around there, the food and drinks here are amazing.
Question 26 of 30
How do you expect to make a difference at Dunkin Donuts?
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User Submitted Interview Answers
1.
I would made a difference at Dunkin Donuts by being the dedicated worker that worked their best at making a smile on the customer's face and having fun while doing it to make a good environment for everyone.
2.
Because of my personal experience and open minded perspective I will be able to facilitate customer satisfaction. Once the customer is happy the company reaps its reward.
3.
Customer service is important to me and I hope to bring that here.
4.
Many costumes walk in dd every single day. By showing them positivity.
5.
I expect to satisfy the customers and put a smile on their faces.
Question 27 of 30
Would you say you are a sociable person?
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User Submitted Interview Answers
1.
I would say so. My friends think so and I enjoy meeting new people.
2.
Yes, I like to meet new people wherever I go and make others feel comfortable around my company.
3.
Yes i would say that i am socialble because im always trying to meet new people.
4.
Without a doubt. I grew up with people, I am comfortable around them. I am a city girl at heart, I love being surrounded by people and talking to them.
5.
I would say I am and that people find me enjoyable and easy to talk to.
Question 28 of 30
Tell me about a time when you had to be a leader. How was the outcome?
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User Submitted Interview Answers
1.
I was going to school at the time I was nominated to be a group leader. Our project was submitted on time and every individual had the opportunity to showcase their talent in the product. I ensured that I utilized democratic leadership skills because every individual has a voice that will spark creativity.
2.
When I had to be a leader I had to handle an unsatisfied consumer and I also had a line of consumers to deal with. I first handled the unsatisfied consumer and then I handled the line.
3.
This February I had to do my college mini Thesis with 4 other students in my department. We all had sections to focus on, but I felt the major role I played was keeping the art direction and story intact. I made sure everyone stuck to the style we agreed on, and I made word spreadsheets in order to organize our work and hand in assignments to each other on time, so we could move on to the next step as a team. And, when things began to look murky, I consulted our Thesis Advisor in order to have a plan B or C if necessary so that we could make the Thesis deadline on time.
4.
The outcome was pretty good because I consider myself a good leader, and I love helping people.
5.
I was in charge of painting. I had to direct others on how to make certain things for spirit week wall. If something went wrong I would calm the person down and assure them that it could be fixed.
Question 29 of 30
Describe a time when you disliked company rules in your last job?
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User Submitted Interview Answers
1.
I had to not wear shorts and it was always extremely hot there and when I wore jeans I would be very uncomfortable.
2.
I have disliked rules but when I dislike a rule I always figure out why it exists because usually there is a good reason. At the food cupboard people had to wait outside rain or shin until a very specific time. I found the rule displeasing especially when people were out in the rain. But one time a newbie did not know about the rule and he let people in. The result was a lot of disorganization. So I know that rules always have a purpose, if I do not like one I need to find out why it exists first.
3.
I disliked the fact that the managers would not follow through with their rules, people would not show up, and never get a write up. It is like they would pick and chose.
4.
At my last job there weren't really rules because it was just cleaning but I did have to change my ways of doing things to fit the need of the people I was working for.
5.
I once was punished for not following directions of a supervisor as a camp counselor, even though if I had listened to their directions I would have left 15 7-13 year olds alone in a gymnasium.
Question 30 of 30
Tell me about a time when you went above and beyond for customer service?
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User Submitted Interview Answers
1.
The elderly woman I mentioned she was one of my major experience because of the issues she faced at that particular time.
2.
I always try to go above and beyond in all the things I do. I have had customer service experiences while working with my brother's DI team. I had to read all the directions, help them understand the challenge and assist them in any which way necessary without giving them the answers. This was a challenge for me especially because I had to manage time with school and extracurricular activities and DI.
3.
Taking the time to open the door for an elderly person, wapping their sub seperately because they were sharing, helping them to a booth to sit at, smiling is a must.
4.
A customer did not want certain thing that came in the meal and I did the order myself just to satisfy her.
5.
I have fed the homeless with my church, and my family and I made the dinner to be served. I felt that it was necessary that I provide the best service possible to the homeless, and tried to the best of my ability to make sure that everyone was satisfied with their meal and atmosphere.
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