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Top 25
Dunkin Donuts Interview Questions

1. What are your skills?
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  Dunkin Donuts

When it's time to make the donuts, this is where you'll find the supplies. Dunkin' Donuts Northeast Distribution Center is one of several member-owned cooperative distribution hubs serving Dunkin' Donuts and Baskin-Robbins franchisees around the country. The company supplies thousands of store locations in New England and upstate New York with ingredients and other food products, as well as restaurant equipment and supplies. The cooperative was founded by owners of 250 Dunkin' Donuts franchises in 1982. Both the Dunkin' Donuts and Baskin-Rob...

Interview Questions and Answers List

1. What are your skills?

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When answering this question, start with your experience for being a leader. Give an example of when you led a team effort in school. Tell them how the project went, whether it was good or bad, and everything you learned from it.

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Top Answer

People person.

Second Best

Team player skillsCommunication skills.

3.

Hard work and honest time punctuality.

4.

Some of my skills would be I'm good with my hands in the sense of that I'm quick and I can get the job done. Reading music and playing an instrument has helped me.

5.

I am fast paced friendly and I give a 100 percent.

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2. Give me an example of how you delivered excellent customer service at your last position?

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Top Answer

I delivered EXCELLENT customer service by being observant and staying one step ahead without having to be asked.

Second Best

I smiled and makes sure every customer was satisfied.

3.

As this would be my first job,in order to deliver excellent customer service I would ensure that the customers needs a fully satisfied and would assist to the best of my ability.

4.

I was assigned an elderly woman and I went above and beyond the call of duty to ensure her needs were facilitated. Her family was rather pleased and commended my effort.

5.

I was always on time for my job and stayed overtime to help visitors or wait for students to return equipment.

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3. Why will you make a great employee at dunkin donuts?

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Top Answer

Great guest service and leadership skills. Pride in my job performance

Second Best

I am hard working, I learn quickly, and I always try my best.

3.

Because I highly believe in customer service and I have pride in my job performance/ work ethic.

4.

I am always a hardworking and diligent worker, and I care for those around me, so I will be doing my best to make sure that I serve customers and put a smile on their faces.

5.

I enjoy serving people and i think this job will allow me to do what I like best serving others.

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4. How often do you give an A plus effort while working?

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Top Answer

When working, I always try to give an A effort. In school and out of school, if I do not try my absolute best, I know that things will have a bad outcome, or it won't be as good as I thought. Therefore, if I don't try my best, I might not even try at all.

Second Best

99% of the time.

3.

I always give everything I have into whatever I am working on. I pride myself in being able to work hard and get great results because of my work ethic.

4.

100%

5.

staying postive and friendly and smile

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5. Where do you see yourself in five years?

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Top Answer

Graduating from a good college and finding a career within the industrial arts field.

Second Best

I see myself in college working hard to get my teaching degree.

3.

Finishing college to become a pediatric nurse.

4.

I see myself in a position with more responsibility.

5.

I see myself working towards or having my Ventiaty medical degree and being very successful in the feild.

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6. If I called your previous employer, What would he say about your work performance?

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Top Answer

They would say that I was a diligent worker that always looked for something to do when it was slow. They would also say that I was very easy-going and was under control during the busy hours.

Second Best

She would definitely tell you about my diligence, honesty and punctuality. That I always worked hard and made sure she was up to date on my schedule.

3.

He would say that I did a great job with keeping things organized and tidy.

4.

They would say that I am a working machine.

5.

That I am hardworking and diligent as well as punctual.

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7. Name your three best qualities?

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Top Answer

Iam rule and rigulatino the canpany.

Second Best

fast pace friendly hard working

3.

Organized, punctual, friendly.

4.

Punctual,Very Responsible and hard working

5.

Punctual, conscientious, and honest.

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8. Do you find our coffees to be delightful?

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Top Answer

Yes my favorite actually.

Second Best

Yes I really the coffee your company serves. The coffee taste really good with the donuts.

3.

Yes, Dunkin donuts is my favorite place to get coffee because of how great they taste.

4.

Outgoing, determined, and responsible.

5.

Yes they are great and are a good price.

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9. What is your favorite donut?

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Top Answer

Jelly Filled.

Second Best

I like boston cream and jelly donuts.

3.

Boston cream.

4.

Boston creme.

5.

Chocolate frosted with sprinkles..

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10. How many different donuts do we sell?

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Top Answer

35 different donuts.

Second Best

I have heard that there is like 52 different kinds. Some for special holidays and seasons its fun to see the new one come out.

3.

From what I understand, there are 52 total, but it daily it depends.

4.

I really dont know but there are soo many different flavors.

5.

You sell 52 different donuts.

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11. What does America run on?

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12. How will you deliver donuts with smiles even if you are extremely busy?

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Top Answer

stay fast pace and make sure i make no mistakes

Second Best

Stay alert be sure no one steal the dunkin donuts!!!

3.

Be extremely fast paced , friendly and make sure the customer is satisfied.

4.

Just because you are busy doesnot mean you cant smile. If you smile the customers will be happier and they will not mind waiting. Just get it done. Say thanks you waiting and have a nice day.

5.

Make sure the order is right and stay on a fast yet steady pace.

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13. Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?

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Top Answer

Iwill prioritize the urgent work.

Second Best

While in high school I took multiple advanced placement corses. I endend up with a lot of work to complete all due on the same day. I just wrote down everything that needed to get done and then went through to see which tasks would make a big differnce and which ones I could come back to if I had time after the bigger tasks.

3.

Sometimes at school, the workload gets overwhelming so I have to stop doing as many things for fun as I'd like to and focus on school work. It's all about the to-do list for me. I find it really helpful.

4.

In order of what was most important. Smaller jobs that didn't effect as many items I gave less time.

5.

At school I had a lot of assignments to do so I made sure the unessceary stuff was out of the way and focused on the important stuff.

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14. Tell me about the Dunkin difference?

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Top Answer

Dunkin has a wide range of drinks from caffeinated to non. Different types of breakfast sandwiches and bakery. It's a nice environment.

Second Best

The Dunkin Difference is quality coffee at an affordable price, brewed consistently.

3.

The dunkin difference is the freshly brewd coffe they serve to billions of costumer each year

4.

The Dunkin difference is the amazing fresh brewed coffee and other cofee products avaible to customers. These products are un like any other coffee shop in that they are made to perfection with the customer in mind.

5.

Fresh brewed coffee at an affordable price.

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15. How much do you enjoy our donuts?

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Top Answer

A fair amount. I don't eat many but when I do I'm always satisfied.

Second Best

I enjoy them a lot I come every other morning on my way to school.

3.

I enjoy donuts, but I do not have them often.

4.

I love a good donut, especially because I have a sweet tooth.

5.

I really love them. But I like to save them for special treats on it would be bad for my cholesterol.

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16. Why should we not hire you?

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Top Answer

I am a team player and motivator. I show initiate on and off the job. I am willing to work flexible schedules and overtime. If you company is not looking for someone who is willing to go the extra mile then I should not be hired.

Second Best

In the fall I will be returning to campus again fulltime and my availability will be changing from 6 days a week to 3 days a week. (this was not the first mention of me cutting my availability down to friday through sunday once the fall came and I was still hired.)

3.

Great leadership akilla.

4.

You should hire me.

5.

You should.

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17. How many dunkin donuts stores are there worldwide?

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Top Answer

10,803 stores worldwide. There are also 7,015 franchise restaurants in 36 u.s. And 3,065 international shops in 32 countries.

Second Best

I believe that there are roughly 10,000-11,000 Dunkin Donuts stores worldwide.

3.

As of 2011 there are 10,083 Dunkin Donuts worldwide.

4.

Am I expected to know?

5.

16000

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18. What would you do if a coworker asked you to help steal?

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Top Answer

Turn the employee in

Second Best

I would tell them no and that if they were to steal i would report them right away to management.

3.

Tell a manager.

4.

I will not tolerate that kind of action. Stealing is never an excusable thing, so I will report it to the manager right away.

5.

I wouldn't do it, and then I would report it to the manager.

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19. Do you follow our twitter account?

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Best Answer

No I am never on twitter, I like working with people face to face.

2.

I do not, because I do not have a twitter.

3.

I do not because I do not have a twitter account.

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20. How would you deal with an angry customer while you were busy completing tasks?

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Top Answer

Take care of the guest first with a smile

Second Best

Fix what they are complaning about.

3.

Try to serve them with what they want and be polite and respectful.

4.

My way of dealing iwth an angry customer would be to stop what I was working on and get the customer to tell me their complants and work through them one at a time and try to give the customer the experience that they desierve.

5.

With smily face and patience.

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21. Do you have any friends or relatives that work at Dunkin Donuts?

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Top Answer

no

Second Best

Ask the customer what the problem is and if I cannot solve it for him ask a manager.

3.

Yes! I am a social butterfly. I love hanging out with my friends and going out and having fun.

4.

Putting my associates degree to work in a prison working with inmates.

5.

Chocolate cream. My family gets them once a week.

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22. How can I trust you not to steal?

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Top Answer

i dont steal i dont have a history of stealing

Second Best

Im getting paid for my work there is no point.

3.

Stealing is against my religion and i would never do that.

4.

Honest and believe.

5.

For me it is morally wrong and I would never do that,

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23. Why do you want to work at Dunkin Donuts?

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Top Answer

I want to work at Dunkin Donuts to experience enjoyment and job satisfaction.

Second Best

Dunkin Donuts is a reputable company that prides themselves in customer service and charity and community affairs. I believe that is truly exemplary and I would love be associated with a company that values humanitarianism and service.

3.

This would be my first job and i would like to start earning my own money.

4.

I'm planning to go to college once I graduate, so I need to save money up for it, and plus, I love coffee and I'm very sociable, so it made sense to apply here.

5.

Because i think i would be the perfect canidate to work here im good with getting along with people.

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24. How many customers does dunkin donuts serve per day?

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Top Answer

I think more than a million donuts serve per day to serve, because donut is the one product highlights of our selling from the costumer.

Second Best

About 3 million people per day.

3.

Millions as a whole, I think like 300 per store?

4.

I think about 3.5 million customers per day.

5.

A million? A billion? I'm sure it's somewhere around there, the food and drinks here are amazing.

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25. Why do you think you will like working at Dunkin Donuts?

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Top Answer

I believe I would have an enjoyable time at Dunkin Donuts because of the way the company focuses on customer and employee satisfaction.

Second Best

Customer service. I plan on being apart of a industry with strong customer service, which help further improve my communication skills, but overall help me interact with people from all backgrounds.

3.

The fast-paced environment is something that I love. I love having something to do constantly and DD can accomplish that.

4.

I enjoy working with people and because Dunkin Donuts is a Family environment business.

5.

Because every time I come to dunk in donuts I get great customer service.

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Headquarters
Website
Careers
Symbol
Revenue
Employees
Twitter
Contact Url
Founded
Canton, MA
DNKN
7 Billion
60,000
1950
Interview by Position at Dunkin Donuts
Working at Dunkin Donuts Pros
Pro #1:
Being able to make great coffee and serve great people each day
Jul 3, 2012
Pro #2:
Getting to smell the brewing coffee.
Jul 19, 2012
Pro #3:
The pros for working at Dunkin Donuts is that you get to be a team player and cater to your customer's needs. You also get better at customer service
Sep 21, 2012
Pro #4:
Team player effort and friendlinesss.
Oct 31, 2012
Pro #5:
I see myself five years from now in a position of more responsiblilities..
Oct 31, 2012
Pro #6:
When working at Dunkin Donuts, you'll gain people skills, like knowing how to react with customers and smiling even when things get stressful. You'll also learn how to work in a fast paced environment that may help you improve your fast thinking.
May 3, 2012
Pro #7:
It will improve your customer service skills. learn how to work fast.
May 28, 2012