The interviewer is hoping to hear that you have the skills necessary for customer service at Dunkin Donuts. Think about what you are good at and what aligns with the role you have applied for. You might share: - Customer service skills - Money handling skills - Ability to build relationships - Ability to strike up a conversation - Cleaning abilities - Baking skills - Coffee knowledge Simply list off 5-6 skills that you have that will be useful for the job.
Think about the things that people have repeatedly commended you for. What are the common qualities that you have received praise for at work, in school, or within your family? These things make great examples! Simply share your three qualities, and tell the interviewer that other people have told you they really like these qualities in you. Some examples might include your joyful attitude, your kindhearted spirit, your ability to help others, your knack for striking up a conversation, or your patience.
The interviewer wants to hear positive things your employer would say about you. What are the positive comments your past managers have told you? What common positive remarks have you seen in your past performance reviews? Simply tell the interviewer 2-3 of these things, and share that your past manager has told these things to you.
The interviewer simply wants to hear that you have some knowledge of the Dunkin Donuts menu. Simply share your favorite donut on the menu! Dunkin Donuts has a variety of delicious donut treats including: - Old Fashioned - Blueberry Cake - Boston Kreme - Butternut - Chocolate Frosted with Sprinkles - Chocolate Glazed - Chocolate Kreme - Glazed - Jelly - Strawberry Frosted with Sprinkles
Dunkin Donuts has an advertising campaign that says, "American Runs on Dunkin."
"American Runs on Dunkin."
On the Dunkin Donuts' website, you will find that Dunkin Donuts has 52 varieties of donuts.
The interviewer wants to hear that you understand customer service means happily serving all customers. Start off by telling the interviewer that you will happily serve each and every customer in the store because that is what makes customer service great! Explain that when you are a customer you expect the employee to serve you with a positive attitude and a smile on their face. As an employee at Dunkin Donuts, mention that you will provide the same great service that you expect to each of your customers. At the end of the day, it does not matter how busy you are, you understand that your job is to provide exceptional customer service to every guest.
Start off by telling the interviewer that you are typically an organized person and achieve everything on time. Share how you usually organize your work. You might share that you keep a to-do list of all the objectives that you must complete, keep your electronic calendar up-to-date, and that you spend 5-10 minutes at the beginning of your day reviewing your calendar for the day as well as prioritizing your to-do list for that day. Next, share about a time when you failed to get an assigned task done on time due to something outside of your control. Perhaps you were sick, an emergency arose, or someone else called in sick for the day changing your priorities. Share how you prioritized your time with the goal of achieving the deadline, and share why you were not able to achieve it on time. Finally, be sure to wrap it up by re-iterating that you are usually a deadline driven person, and you almost always complete everything on time.
The interviewer wants to hear that you always put your best foot forward at work. Share with the interviewer that you respect your employer and understand that they trust you to be working hard while at work. Tell the interviewer that you want to do a great job every time you are at work to show your employer respect and help create a positive image for the company.
Dunkin is proud of the quality of their products. Tell the interviewer that Dunkin Donuts has been in business since 1950, and they are very proud of their quality. Next, share some facts about the quality of their products. Share that you know their lattes and cappuccinos are made with 100% Fair Trade espresso beans. Explain that you know their coffee is made with an industry recognized superior grade coffee bean. Tell the interviewer that you know the Dunkin experts taste more than 200 cups of coffee each day to ensure they stay consistent. And, be sure to mention that you understand Dunkin Donuts sells more than 30 cups of coffee every second!
The interviewer wants to hear that you enjoy the Dunkin Donuts product. Start off by telling the interviewer that you think the donuts are yummy, and you always look forward to getting one. Next, share what it is that you like about their donuts. Perhaps you like the soft airy texture. Maybe you like the sprinkles on top. Or, you might share that you really like the strawberry glaze.
The interviewer is hoping to hear that there is no reason to not hire you! Simply tell the interviewer that you would be a great employee, and confidently share that there is no reason to not hire you! You might wrap it up by sharing that you are customer focused, have a proven employment record, and you really love Dunkin Donuts!
Dunkin Donuts' website will tell you there are more than 11,300 restaurants worldwide today.
The interviewer wants to hear that you are an honest and ethical person. Tell the interviewer that you would not steal if a coworker asked you to, and share that you would instead tell your manager about the situation because it is the right thing to do.
The interviewer wants to hear that customers are your priority. Tell the interviewer that you would graciously stop what you were doing and start by genuinely listening to the customer. Next, share that you would apologize to the customer and take whatever corrective action was necessary. Be sure to mention that most challenging customers really do not take much time, and they really just want to know that their opinion is being heard. Finally, be sure to mention that once you have the customer on their way you would go back to working on your task.
The interviewer wants to hear that you are looking forward to working at Dunkin Donuts. Dunkin Donuts offers baked goods and coffee to its customers helping fuel them for their day. Tell the interviewer why you look forward to being a part of something as an employee of Dunkin Donuts. Recognize that you would be helping create an environment where friends, family, and business colleagues come to spend time together. Be mindful that you would be hosting a place for students to study. And, acknowledge that you would be the setting for birthday morning breakfasts, men's group outings, and holiday gift exchanges. Be excited to share that you would get to be a part of something great by being an employee at Dunkin Donuts!
We recommend that you visit Dunkin Donuts' Twitter account before arriving at your interview to see the types of things they post. If you already follow their account, that's great! Simply refresh yourself on recent postings, and be prepared to give a sample of 1-2 recent things you have seen on the account. If you do not follow their Twitter account, simply tell the interviewer that you do not follow it, but you reviewed it prior to your interview. Then, tell the interviewer a couple of things you saw. It will show the interviewer that you put effort into learning about the company, and that you are excited about the possibility of working there.
Be candid with the interviewer. Simply share if you have any relatives who work for Dunkin Donuts as well as what store or office location they work for. If you have any close friends who work for the company, be sure to mention this as well! Finally, tell the interviewer that these people really enjoy working at Dunkin Donuts and have only told you wonderful things about the company.
The interviewer wants to hear that you are excited about working at Dunkin Donuts. Dunkin Donuts is about being a family and providing its customer with something to run on. Tell the interviewer why you look forward to being a part of something as an employee of Dunkin Donuts. Recognize that you would be helping create an environment where friends, family, and business colleagues come to spend time together. Be mindful that you would be hosting a place for students to study. And, acknowledge that you would be developing relationships with your regular customers. Be excited to share that you would get to be a part of something great by being an employee at Dunkin Donuts!
This one should be easy! Share with the interviewer that you have never stolen before and have a proven work record with a great reputation. Be sure to mention that you respect others and that you wouldn't steal from them.
The interviewer wants to hear that you understand a Dunkin Donuts store can be very busy, and you are prepared to handle the heavy customer volume. Dunkin Donuts' website will tell you that the company as a whole serves more than 5 million customers each day! Tell the interviewer that you have heard Dunkin Donuts serves more than 5 million customers each day, and mention that you are prepared to handle the heavy customer volume.
The interviewer wants to hear that you are looking forward to working at Dunkin Donuts and have thought about how you can make a positive impact while working there. Think about what kind of impact you could make. Possible things that might come to mind are: - Creating a positive environment for customers by smiling, asking them how their day is going, and providing them with great service - Building business relationships with your co-workers, so everyone looks forward to coming to work each day - By giving people energy to make it through a challenging day Whatever comes to mind that you are passionate about, share it with the interviewer!
Absolutely! The interviewer wants to hear that you are comfortable conversing with other people. As a customer service person, you are definitely a sociable person. Explain to the interviewer that you enjoy getting to know your co-workers, work hard to build relationships with your regular customers through simple interactions, and look forward coming to work each day in customer service. You might work best in a large group setting, or one-on-one interactions might be your thing. Either way, you are a sociable person.
The interviewer wants to hear about a positive experience you have had with leadership. Think about a time when you led a sports team, led a college project, managed a store, or coached a little league team. These are all great examples! Start off by giving the interviewer a high-level overview of what you were leading, and share that you enjoyed the experience. Discuss the positive outcome that the group had, and explain that you would gladly lead again!
The interviewer wants to hear that you are not a rule breaker, and you support the rules the company has put into place. Start off by telling the interviewer that you follow all of the company rules and are supportive of the leadership decisions the company makes regarding rules. After all, there had to be some logic to their professional decision! Next, think of an outside the box rule your company had that you simply would have made a different decision about. A sound example might be that company rule that says no insulated lunch boxes/totes can be put into the fridge because it takes up too much space. You might tell the interviewer, "If I could change one decision the leadership team made regarding a rule, I would not have implemented the rule that says employees cannot put a lunch tote/lunch box in the fridge for space reasons because it makes it so much harder to find your own food in the fridge at lunch time resulting in a line at the refrigerator and less time to spend outside enjoying the sunshine." This shows the interviewer that you respect decisions even when you recognize you would make different decisions sometimes.
"If I could change one decision the leadership team made regarding a rule, I would not have implemented the rule that says employees cannot put a lunch tote/lunch box in the fridge for space reasons because it makes it so much harder to find your own food in the fridge at lunch time resulting in a line at the refrigerator and less time to spend outside enjoying the sunshine."
Talking about a time when you calmed an upset customer can be a great example for this question. Be ready to talk about the time you went above and beyond with handling a customer complaint. Explain how you personally listened to every word the customer had to say. Next, describe how you apologized to the customer with a calm voice and sincere heart. Finally, be sure to tell the interviewer what solution you offered the customer. Perhaps you did not charge them for a meal if it was in a restaurant. Maybe you offered a new dish for them to try. Be sure to close with how happy the customer was when they left! Or, you may approach the question with something you have done during the normal course of the day to go above and beyond for your customers. For example, if you work at a grocery store, you might share that you walk the customers out to their car when customer levels allow and assist them with loading the groceries into their car.
When it's time to make the donuts, this is where you'll find the supplies. Dunkin' Donuts Northeast Distribution Center is one of several member-owned cooperative distribution hubs serving Dunkin' Donuts and Baskin-Robbins franchisees around the country. The company supplies thousands of store locations in New England and upstate New York with ingredients and other food products, as well as restaurant equipment and supplies. The cooperative was founded by owners of 250 Dunkin' Donuts franchises in 1982. Both the Dunkin' Donuts and Baskin-Robbins chains are owned by Dunkin' Brands.