Top 25
Dunkin Donuts Interview Questions

1. Do you have any friends or relatives that work at Dunkin Donuts?
Next Interview Question  

  Dunkin Donuts

When it's time to make the donuts, this is where you'll find the supplies. Dunkin' Donuts Northeast Distribution Center is one of several member-owned cooperative distribution hubs serving Dunkin' Donuts and Baskin-Robbins franchisees around the country. The company supplies thousands of store locations in New England and upstate New York with ingredients and other food products, as well as restaurant equipment and supplies. The cooperative was founded by owners of 250 Dunkin' Donuts franchises in 1982. Both the Dunkin' Donuts and Baskin-Rob...

Interview Questions and Answers List

1. Do you have any friends or relatives that work at Dunkin Donuts?

Top Answer

no

Second Best

Ask the customer what the problem is and if I cannot solve it for him ask a manager.

3.

Yes! I am a social butterfly. I love hanging out with my friends and going out and having fun.

4.

Putting my associates degree to work in a prison working with inmates.

5.

Chocolate cream. My family gets them once a week.

Was this question useful? Yes / No
See all Answers

2. Give me an example of how you delivered excellent customer service at your last position?

Top Answer

I delivered EXCELLENT customer service by being observant and staying one step ahead without having to be asked.

Second Best

I smiled and makes sure every customer was satisfied.

3.

As this would be my first job,in order to deliver excellent customer service I would ensure that the customers needs a fully satisfied and would assist to the best of my ability.

4.

I was assigned an elderly woman and I went above and beyond the call of duty to ensure her needs were facilitated. Her family was rather pleased and commended my effort.

5.

I was always on time for my job and stayed overtime to help visitors or wait for students to return equipment.

Was this question useful? Yes / No
See all Answers

3. Why will you make a great employee at dunkin donuts?

Top Answer

Great guest service and leadership skills. Pride in my job performance

Second Best

I am hard working, I learn quickly, and I always try my best.

3.

Because I highly believe in customer service and I have pride in my job performance/ work ethic.

4.

I am always a hardworking and diligent worker, and I care for those around me, so I will be doing my best to make sure that I serve customers and put a smile on their faces.

5.

I enjoy serving people and i think this job will allow me to do what I like best serving others.

Was this question useful? Yes / No
See all Answers

4. What does America run on?

Was this question useful? Yes / No
Post your Answer

5. Where do you see yourself in five years?

Top Answer

Graduating from a good college and finding a career within the industrial arts field.

Second Best

I see myself in college working hard to get my teaching degree.

3.

Finishing college to become a pediatric nurse.

4.

I see myself in a position with more responsibility.

5.

I see myself working towards or having my Ventiaty medical degree and being very successful in the feild.

Was this question useful? Yes / No
See all Answers

6. If you find a problem going on with two different employees, what would you do?

Top Answer

Tell the manager and not get in it.

Second Best

Not get involved and ask them to take it up with the manager.

3.

I would report it to a supervisor or a manager to resolve and not get involved.

4.

Its not my business but i can tell them to see the manager.

5.

Contact my store supervisor or manager that is on duty that day.

Was this question useful? Yes / No
See all Answers

7. Name your three best qualities?

Top Answer

Iam rule and rigulatino the canpany.

Second Best

fast pace friendly hard working

3.

Organized, punctual, friendly.

4.

Punctual,Very Responsible and hard working

5.

Punctual, conscientious, and honest.

Was this question useful? Yes / No
See all Answers

8. Do you find our coffees to be delightful?

Top Answer

Yes my favorite actually.

Second Best

Yes I really the coffee your company serves. The coffee taste really good with the donuts.

3.

Yes, Dunkin donuts is my favorite place to get coffee because of how great they taste.

4.

Outgoing, determined, and responsible.

5.

Yes they are great and are a good price.

Was this question useful? Yes / No
See all Answers

9. What is your favorite donut?

Top Answer

Jelly Filled.

Second Best

I like boston cream and jelly donuts.

3.

Boston cream.

4.

Boston creme.

5.

Chocolate frosted with sprinkles..

Was this question useful? Yes / No
See all Answers

10. If I called your previous employer, What would he say about your work performance?

Top Answer

They would say that I was a diligent worker that always looked for something to do when it was slow. They would also say that I was very easy-going and was under control during the busy hours.

Second Best

She would definitely tell you about my diligence, honesty and punctuality. That I always worked hard and made sure she was up to date on my schedule.

3.

He would say that I did a great job with keeping things organized and tidy.

4.

They would say that I am a working machine.

5.

That I am hardworking and diligent as well as punctual.

Was this question useful? Yes / No
See all Answers

11. How often do you give an A plus effort while working?

Top Answer

When working, I always try to give an A effort. In school and out of school, if I do not try my absolute best, I know that things will have a bad outcome, or it won't be as good as I thought. Therefore, if I don't try my best, I might not even try at all.

Second Best

99% of the time.

3.

I always give everything I have into whatever I am working on. I pride myself in being able to work hard and get great results because of my work ethic.

4.

100%

5.

staying postive and friendly and smile

Was this question useful? Yes / No
See all Answers

12. Would you say you are a sociable person?

Top Answer

I am a very sociable person, I love meeting new people.

Second Best

Yes. One of my close friends told me that I seem to enjoy the best of both worlds because I enjoy trying new things, gaining new experiences and meeting new people.

3.

I think many people would say I am very sociable. I have alot of friends and I enjoy going out with my friends from time to time. I am a very east going person

4.

I would say I am a sociable person. I like meeting new people and thrive in a chaning enviornment.

5.

Yes i am very sociable.

Was this question useful? Yes / No
See all Answers

13. How many different donuts do we sell?

Top Answer

35 different donuts.

Second Best

I have heard that there is like 52 different kinds. Some for special holidays and seasons its fun to see the new one come out.

3.

From what I understand, there are 52 total, but it daily it depends.

4.

I really dont know but there are soo many different flavors.

5.

You sell 52 different donuts.

Was this question useful? Yes / No
See all Answers

14. How will you deliver donuts with smiles even if you are extremely busy?

Top Answer

stay fast pace and make sure i make no mistakes

Second Best

Stay alert be sure no one steal the dunkin donuts!!!

3.

Be extremely fast paced , friendly and make sure the customer is satisfied.

4.

Just because you are busy doesnot mean you cant smile. If you smile the customers will be happier and they will not mind waiting. Just get it done. Say thanks you waiting and have a nice day.

5.

Make sure the order is right and stay on a fast yet steady pace.

Was this question useful? Yes / No
See all Answers

15. Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?

Top Answer

Iwill prioritize the urgent work.

Second Best

While in high school I took multiple advanced placement corses. I endend up with a lot of work to complete all due on the same day. I just wrote down everything that needed to get done and then went through to see which tasks would make a big differnce and which ones I could come back to if I had time after the bigger tasks.

3.

Sometimes at school, the workload gets overwhelming so I have to stop doing as many things for fun as I'd like to and focus on school work. It's all about the to-do list for me. I find it really helpful.

4.

In order of what was most important. Smaller jobs that didn't effect as many items I gave less time.

5.

At school I had a lot of assignments to do so I made sure the unessceary stuff was out of the way and focused on the important stuff.

Was this question useful? Yes / No
See all Answers

16. Tell me about a time when it was better to be agreeable in a situation rather than continue the arguement.

Top Answer

When a customer claims to have been given the wrong item (that type of thing).

Second Best

Honestly I have never been in that type of situation

3.

With a teacher I got into a debate but it was easy to back down.

4.

With the lab girl, rather than get angry with her treatment of the animals it is better to agree and offer to do it for her.

5.

The customer is ALWAYS right comes to mind.

Was this question useful? Yes / No
See all Answers

17. How many ds are on the box?

Best Answer

More than 5, I don't know the exact amount.

Was this question useful? Yes / No
Post your Answer

18. Tell me about the Dunkin difference?

Top Answer

Dunkin has a wide range of drinks from caffeinated to non. Different types of breakfast sandwiches and bakery. It's a nice environment.

Second Best

The Dunkin Difference is quality coffee at an affordable price, brewed consistently.

3.

The dunkin difference is the freshly brewd coffe they serve to billions of costumer each year

4.

The Dunkin difference is the amazing fresh brewed coffee and other cofee products avaible to customers. These products are un like any other coffee shop in that they are made to perfection with the customer in mind.

5.

Fresh brewed coffee at an affordable price.

Was this question useful? Yes / No
See all Answers

19. Describe a time when you had to sacrifice quality to complete a job?

Top Answer

One time that I had to sacrifice quality to complete a job was on a school project in which I procrasnated. I learned to never procrastinate because the final product is not the best it should be or could be.

Second Best

Working in groups.

3.

When writing letters if there were a lot I didn't proofread them all closely.

4.

When my friends wanted to spend sometime together and I already promised to volunteer to help younger children.

5.

When I wanted to go to the movies with friends but I had a big project to do.

Was this question useful? Yes / No
See all Answers

20. How much do you enjoy our donuts?

Top Answer

A fair amount. I don't eat many but when I do I'm always satisfied.

Second Best

I enjoy them a lot I come every other morning on my way to school.

3.

I enjoy donuts, but I do not have them often.

4.

I love a good donut, especially because I have a sweet tooth.

5.

I really love them. But I like to save them for special treats on it would be bad for my cholesterol.

Was this question useful? Yes / No
See all Answers

21. Why should we not hire you?

Top Answer

I am a team player and motivator. I show initiate on and off the job. I am willing to work flexible schedules and overtime. If you company is not looking for someone who is willing to go the extra mile then I should not be hired.

Second Best

In the fall I will be returning to campus again fulltime and my availability will be changing from 6 days a week to 3 days a week. (this was not the first mention of me cutting my availability down to friday through sunday once the fall came and I was still hired.)

3.

Great leadership akilla.

4.

You should hire me.

5.

You should.

Was this question useful? Yes / No
See all Answers

22. How many dunkin donuts stores are there worldwide?

Top Answer

10,803 stores worldwide. There are also 7,015 franchise restaurants in 36 u.s. And 3,065 international shops in 32 countries.

Second Best

I believe that there are roughly 10,000-11,000 Dunkin Donuts stores worldwide.

3.

As of 2011 there are 10,083 Dunkin Donuts worldwide.

4.

Am I expected to know?

5.

16000

Was this question useful? Yes / No
See all Answers

23. What would you do if a coworker asked you to help you steal?

Top Answer

Turn the employee in

Second Best

I would tell them no and that if they were to steal i would report them right away to management.

3.

Tell a manager.

4.

I would say absoluetly not and go to the manager.

5.

Decline and report the information to a manager.

Was this question useful? Yes / No
See all Answers

24. Do you follow our twitter account?

Best Answer

No I am never on twitter, I like working with people face to face.

2.

I do not, because I do not have a twitter.

3.

I do not because I do not have a twitter account.

Was this question useful? Yes / No
Post your Answer

25. How would you deal with an angry customer while you were busy completing tasks?

Top Answer

Take care of the guest first with a smile

Second Best

Fix what they are complaning about.

3.

Try to serve them with what they want and be polite and respectful.

4.

My way of dealing iwth an angry customer would be to stop what I was working on and get the customer to tell me their complants and work through them one at a time and try to give the customer the experience that they desierve.

5.

With smily face and patience.

Was this question useful? Yes / No
See all Answers
Headquarters
Website
Careers
Symbol
Revenue
Employees
Twitter
Contact Url
Founded
Canton, MA
DNKN
7 Billion
60,000
1950
Interview by Position at Dunkin Donuts
Working at Dunkin Donuts Pros
Pro #1:
Being able to make great coffee and serve great people each day
Jul 3, 2012
Pro #2:
Getting to smell the brewing coffee.
Jul 19, 2012
Pro #3:
The pros for working at Dunkin Donuts is that you get to be a team player and cater to your customer's needs. You also get better at customer service
Sep 21, 2012
Pro #4:
Team player effort and friendlinesss.
Oct 31, 2012
Pro #5:
I see myself five years from now in a position of more responsiblilities..
Oct 31, 2012
Pro #6:
When working at Dunkin Donuts, you'll gain people skills, like knowing how to react with customers and smiling even when things get stressful. You'll also learn how to work in a fast paced environment that may help you improve your fast thinking.
May 3, 2012
Pro #7:
It will improve your customer service skills. learn how to work fast.
May 28, 2012