Bank of the West Mock Interview

Practice 27 Bank of the West interview questions covering relationship banking, credit analysis, and regulatory compliance.

Question 9 of 27

Describe a difficult problem and how you approached it.

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Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

Interviewers at Bank of the West like to see employees coming up with creative solutions. Problem-solving skills are highly regarded within the banking industry. Use an example that explains the complexity of the situation. You can also use the job description as a guide for some of the challenges you could encounter in this new role. Try to keep it relevant and relatable to the position.

Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

"I took a client call that had a history of poor customer experiences with the organization. One after another, the customer was left frustrated on our banking processes and voiced their concerns in a manner that was unpleasant. I took the initiative to listen and understand their frustrations, then partnered with the different departments in the company to resolve the concerns and save the customer relationship."

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27Bank of the West Interview Questions & Answers

1.How do you define success?

2.Walk me through your thought process when delegating responsibilities to others that you are responsible for. What are the important factors that influence your decisions?

3.Tell me about a time when you showed integrity in your work.

4.What is your experience in managing an overall performance appraisal process for your staff?

5.At Bank of the West, we value diversity in our customer base and on our team. How do you work effectively with people from different backgrounds ?

6.As a Personal Banker at Bank of the West, how would you select products to suggest to our customers?

7.In your own personal life, what banking products do you use and what benefits do you see in using them?

8.Suppose you were on the job here at Bank of the West and a customer came in to complain about a fee charged for an overdrawn account. How would you handle the situation with that customer?

9.Describe a difficult problem and how you approached it.

10.If working here at Bank of the West in this role and you found a more efficient way of handling a job duty or process, what steps would you take in order to ensure that your idea was heard?

11.Where do you see yourself in five years?

12.If a customer at Bank of the West had increased savings as their main personal financial goal, what steps would you take with them to get them started down the right path?

13.The clients of a financial firm like Bank of the West can display an arrange of emotions when they work with our Client Services team. How would you handle a situation where a client was very angry?

14.Do you have any experience or knowledge in detecting counterfeit cash or checks?

15.In your mind, why is it important that Bank of the West focuses on customer service?

16.We pride ourselves on teamwork here at Bank of the West and this role in Client Services relies on teamwork. What are the top qualities you would bring to a team based atmosphere here?

17.The next Branch Manager that we hire here at Bank of the West needs to be adaptable and flexible as our market demands change over time. What have you done in recent years to promote your own personal and professional development to promote adaptability

18.How do you respond to problems that require a quick solution?

19.Customer service is the name of our game at Bank of the West. If hired for this role, how would you be able to provide the best customer service possible to our clients?