Bank of New York Mellon Mock Interview

Practice 27 Bank of New York Mellon interview questions covering custody operations, client service, and financial markets expertise.

Question 25 of 27

Discuss a time that you worked a client through a difficult financial situation. What were the keys to making it a success for the client?

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Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

Your interviewer is posing this question to see how you will handle a situation where a client at Bank of New York Mellon is working through a difficult time. As you talk about how you managed that situation, your interviewer will be looking to hear that you have the interpersonal skills to be effective from the client's perspective. In your answer, be sure to explain the importance of an empathetic approach with your clients and how that approach helps them get through a difficult time.

Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

"During the recession in 2008, I had a very large client call to request that all of his funds be pulled out of the stock market. Knowing that this move was a very poor strategy, I needed him to hear that in most personal and educated way possible. With an active listening approach, I repeated back what he had told me and I reiterated that he wanted to sell them at a low price and hopefully buy them back down the road at a high price. This made the client take a pause and think. This was my opportunity to talk about market history and the odds that his stock prices would rebound over time. He decided to keep his funds in the market at the time and a few years down the road, he called to personally thank me for the sound advice. The fact that I took a personal approach while educating him in the process to make his own decision was the definite key to success in this situation."

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27Bank of New York Mellon Interview Questions & Answers

1.In this role here at Bank of New York Mellon, we will rely on you to conduct thorough presentations with clients. How would your rate your overall presentation skills and why would you give yourself that rating?

2.In this role as a Risk Analyst with Bank of New York Mellon, you will be expected to be the expert on changes in financial regulations that impact our business. How do you keep yourself up to speed on these changes currently?

3.If hired for this position at Bank of New York Mellon, what factors would you consider part as part of an organization's long-term liability?

4.Take a couple of minutes to sell this notepad to me.

5.What statistical analysis tools do you have experience working with?

6.What types of compensation structures have you worked under in the past and do you have any expectations for this role with Bank of New York Mellon?

7.At Bank of New York Mellon, our Financial Analysts have to often work under a tight deadline. Talk about a time you had to work under a tight deadline in the past. How did you handle that situation and what made it a success?

8.What statistical models are you familiar with and which do you feel would best apply to the financial field here at Bank of New York Mellon?

9.How would you define what working capital is for a company and what does its measurement mean?

10.Pretend an old friend just awoke from a coma that lasted over 30 years. How would you describe the internet to them?

11.To help us understand your need for initial training and orientation in this role with Bank of New York Mellon, can you tell me what financial software you have familiarity working on?

12.We pride ourselves on our interdepartmental teamwork here at Bank of New York Mellon. If hired for this role, what kind of team player could we expect you to be?

13.In working with financial data here at Bank of New York Mellon, what are the steps you would take in the data validation process as part of your work?

14.Think back over your career up to today and tell me about the most difficult day on the job you encountered. What made the day difficult and how did you handle that situation?

15.Can you think of a situation where raising debt over equity would be beneficial?

16.Bank of New York Mellon strives for client loyalty to keep us running strong into the future. What do you feel are the keys to retaining clients for the long haul?

17.What is your familiarity with debt-to-equity ratios and what would you consider a good debt-to-equity ratio?

18.Here at Bank of New York Mellon, we are expecting someone with strong leadership skills to take this role. How would you describe your management style?

19.Data Scientist is a fairly new role here at Bank of New York Mellon. Why do you feel that you can make the jump into the financial industry as a data scientist?

20.If you joined the team here at Bank of New York Mellon, how would you build relationships with those that you would be working closely with?

21.How do you believe your coworkers would describe you?

22.The day-to-day life at Bank of New York Mellon can be hectic and stressful at times. If hired for this role, how would you keep yourself motivated when working with stressed colleagues and pushy clients?

23.One huge philosophy that we believe in at Bank of New York Mellon is professional development. How have you worked to develop yourself professionally throughout your career?

24.How long will it take you to make a meaningful contribution to our team at Bank of New York Mellon?

25.Discuss a time that you worked a client through a difficult financial situation. What were the keys to making it a success for the client?

26.If hired to this role here at Bank of New York Mellon, what do you see as one initial hurdle you will have to overcome in your first weeks on the job?