BNP Paribas Mock Interview

Practice 27 BNP Paribas interview questions covering banking operations, risk management, and European market expertise.

Question 25 of 27

If a customer posed a problem that you were unable to solve on your own, how would you handle that situation?

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Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

A bank is a serious and professional environment and every once in a while, a customer comes with an issue that is well beyond a Teller's ability to handle. For this question, your interviewer is looking to hear that you will handle these customers with the respect and ease necessary to ensure their satisfaction in service of the institution. Whether you'll be dealing with a customer that received poor service at some point or was dealt a mistake by the organization, your interviewer will be looking to hear that you have the ability to remain calm and treat customers with the respect that they deserve while making all attempts possible to solve their issue. In your answer, talk about your ability to use your communication skills to your advantage and how you use teamwork to solve problems at any level. Any real world example that you have would be good to talk about as well in your answer.

Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

"If ever faced with that situation here at BNP Paribas, I would first hear the customer out and then repeat back to them what I heard them say. In using a calm voice, I would be very forthright with them if I was not able to handle their situation and have them take a seat while I found the best person to work with them given their issue. While I would have a lot to learn regarding the duties of each individual on the team here at BNP Paribas, it is something that I would prioritize in my first days on the job so I would be able to troubleshoot issues quickly with customers. At any company, teamwork is of utmost importance and knowing who does what is a key to making the whole operation run smoothly."

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27BNP Paribas Interview Questions & Answers

1.Customer service is the name of our game at BNP Paribas. If hired for this role, how would you be able to provide the best customer service possible to our clients?

2.Tell me about a time when you demonstrated you were trustworthy.

3.At BNP Paribas, our Personal Bankers work with clients from all different walks of life. How do you handle working with many different personalities throughout the day?

4.Tell me about your favorite manager. What did you enjoy most about working with them?

5.Talk about a time you had to work with a difficult team member. How did you handle that situation and what was the key for you to make things work with them?

6.If you were on the job here at BNP Paribas and noticed that a change in process or procedure could be beneficial, how would you approach that with your supervisor?

7.Give me an example of how you keep track of details while engaging in conversation.

8.How do you work in environments with people who are different from you?

9.Accuracy is of utmost importance to the customers here at BNP Paribas. Have you ever had a time where you had a to admit to a mistake on the job surrounding accuracy?

10.What is one unique skill that you will bring to our loan processing team here at BNP Paribas?

11.Do you have any experience working with banking teller software?

12.What data entry skills have you accumulated throughout your career and earlier education?

13.Tell me about a time when you showed integrity in your work.

14.If a customer at BNP Paribas had increased savings as their main personal financial goal, what steps would you take with them to get them started down the right path?

15.What interests you about this position?

16.In this finance role with BNP Paribas, what do you feel would make for an ideal customer experience?

17.How would you respond to a customer complaint?

18.If a client here at BNP Paribas were to be denied the financing that they desire, how would you handle that situation?

19.Give an example of a prior job duty you held that required serious organizational skills. What did you learn from that experience that you'll be able to bring the team here at BNP Paribas?

20.What is one way that you would help provide great customer service in our branch here at BNP Paribas?

21.Tell me about a written project you had to tackle during your career. What skills did you use to ensure that your writing was error free?

22.If hired for this role with BNP Paribas, how would you handle a large workload of clients working through a mortgage process?

23.As a Personal Banker at BNP Paribas, how would you select products to suggest to our customers?

24.As a Personal Banker with BNP Paribas, why is providing tailored customer service important? How would you make this a priority if hired for this role?