Aegean Airlines Mock Interview
Practice 30 Aegean Airlines interview questions covering customer service, aviation operations, and Greek hospitality standards.
Question 27 of 30
How would you handle an irate customer while in-flight?
How to Answer
Example Answer
Community Answers
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
No matter how fantastic the customer service, there will always be a customer who is unhappy about something. The interviewer would like to know if you can handle the stress and pressure associated with an angry customer mid-flight.
If you have received airline training related to situations like this, tell the interviewer what you know and understand to be a proper response. If you have not received related training, use your instinct, and give the best possible answer. It is a good idea to mention that you look forward to receiving proper in-flight training from Aegean Airlines.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I received training in this aspect when I worked for another airline. What I have been told is to show the passenger that I am paying attention, ask them to state their problem clearly, and then I outline what I can, and cannot do for them. It's important that I remain the power figure during customer disputes in-flight."
Interview Coach
Jaymie
A real coach, not AI. I read every answer myself and write back with personalized feedback.
Typically responds within 24 hours.
0 - Character Count
Unlock All 30 Aegean Airlines Questions
Prepare for Greece's leading airline with questions interviewers actually use.
Get StartedJump to Question