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Winnipeg Transit Interview
Questions

30 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 30
At Winnipeg Transit we strive to be the best transit agency in the world. How will you contribute to this goal?
***Note: We do not have professional answers for this career***
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1.
At Winnipeg Transit we strive to be the best transit agency in the world. How will you contribute to this goal?
The hiring authority wants to know that you understand and respect their goals as a company while bringing the enthusiasm required to succeed in your role. When everyone works towards one common goal, extraordinary things can happen! Discuss what you know they do best, and how you will contribute.

Rachelle's Answer #1
" While preparing for this interview, I read that your mission statement is to (insert company statement). I will help you to achieve this by (list three actions that you would take). It's important to me that my company be successful and gain positive customer reviews since my livelihood also depends on these factors. I take pride in my work and appreciate that Winnipeg Transit does the same."
Rachelle's Answer #2
"I plan to contribute to your goal of being the best transit agency in the world by being an engaged employee, keeping myself trained on the latest news and approaches in the industry, and continually seeking out ways to make the passenger experience more enjoyable. Many people spend hours a day commuting on Winnipeg Transit trains, so it's important that I acknowledge this, and make their experience exceptional every time."
2.
Do you have experience in dispatch or radio communications of any kind?
Depending on the role to which you are applying, it may be a significant asset to have dispatch or radio communication experience. Public transit, to operate smoothly, has many moving parts behind the scenes. These moving parts include dispatch so that everyone knows their place, where they should be, and when!

If you do have dispatch experience, outline the type of equipment you have used and the volume that you can handle. If you do not have dispatch experience, discuss any experience with radio communication equipment. If you are new to your career, this question may not apply, but you should always show an eagerness and willingness to learn.

Rachelle's Answer #1
"I worked as a dispatcher for a commercial trucking company earlier in my career, for about four years. The equipment that I used included two-way radio and a GPS based computer program. I was amazed by how much work goes into the logistics of transportation and time-optimization for deliveries and driver schedules. Although dispatch is no longer a part of my career, I certainly have a strong appreciation for the profession and understand its importance."
Rachelle's Answer #2
"I understand how to use a two-way radio, and I have a solid understanding of GPS based computer systems. Dispatch is an important component of public transit, and I am eager to learn more."
3.
What do you know about public transit rules, regulations, and safety compliance?
Rules and regulation surrounding safety and public transit use will change depending on the region in which you are interviewing. The hiring authority would like to know that you have at least a basic understanding of the industry before being hired. If you are new to the public transit industry, it is entirely acceptable for your knowledge to be limited. In this case, it is more important that you show a willingness to learn more about the industry.

Rachelle's Answer #1
"I have worked in public transit for fifteen years and am very familiar with the rules and regulations for operators and other employees in this industry. I know that Winnipeg Transit will have its own set of regulations laid out which I am more than happy to begin learning. Safety and compliance are topics of utmost importance to me."
Rachelle's Answer #2
"I fully understand why Winnipeg Transit would need to have strict rules surrounding public transit use, and compliance. If you could direct me on where to learn more about the regulations in our area, I would like to gain a head start on my learning."
4.
Winnipeg Transit oversees transit operations by use of computer-generated displays, and voice communications. Do you have experience in these areas? If not, do you consider yourself technically savvy?
In most roles with Winnipeg Transit you will be asked to communicate with your teammates and complete your duties, using a variety of tech and equipment. In the public transit industry, routes are computerized, everything is timed, and many tasks are automated. Be prepared to discuss your ability to learn these systems quickly.

Rachelle's Answer #1
"In my current role, we use a lot of technical equipment; primarily Motorola solutions including two-way radio, call handling software, dispatch consoles, video surveillance, and other network monitoring tools. I am confident in my ability to learn the tech used at Winnipeg Transit and will apply my existing knowledge as well."
Rachelle's Answer #2
"I am technically savvy and, although I am new to my career with limited knowledge of the tech used in public transit, I am sure that I will be a fast learner. I pick up on new tech all the time. If you would like, I am happy to get ahead of the curve by watching online tutorials on the equipment most commonly used here at Winnipeg Transit."
5.
What do you know about Winnipeg Transit and the people we serve every day?
It is imperative to the interviewer that you show excitement for the job. Part of this excitement is engagement in the interview process. Essentially; that means coming well-prepared and well-researched. Imagine going on a first date, and they know nothing about you? That's how offended an interviewer would be if you knew nothing about their company before attending an interview. Perform research on Winnipeg Transit through a search engine and their website. Check out any awards they may have received, any news surrounding growth and infrastructure development, and of course, check out employee and customer reviews. You should know around how many people they serve every day, how long they have been in business and other key talking notes.

Rachelle's Answer #1
"I know that Winnipeg Transit has been around since (enter year), and that you serve around (#) passengers per year. The reviews that I have read from customers consistently say that they appreciate the ease of use and affordable transit passes. Other compliments online included mentions of your clean environment and helpful staff. "
Rachelle's Answer #2
"I have been a passenger of Winnipeg Transit for four years now, taking the train everywhere I go. My first-hand experience tells me that you serve thousands a day that are getting to work, school, and their extracurricular activities. You serve passengers from all walks of life, and all ages. I especially appreciate that you (mention a recent award, innovation, or mention in the news)."
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