VIA Rail Canada Mock Interview

Practice 30 VIA Rail Canada interview questions covering customer service, safety protocols, and bilingual communication.

Question 1 of 30

At VIA Rail Canada we strive to be the best transit agency in the world. How will you contribute to this goal?

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Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

The hiring authority wants to know that you understand and respect their goals as a company while bringing the enthusiasm required to succeed in your role. When everyone works towards one common goal, extraordinary things can happen! Discuss what you know they do best, and how you will contribute.

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

" While preparing for this interview, I read that your mission statement is to (insert company statement). I will help you to achieve this by (list three actions that you would take). It's important to me that my company be successful and gain positive customer reviews since my livelihood also depends on these factors. I take pride in my work and appreciate that VIA Rail Canada does the same."

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"I plan to contribute to your goal of being the best transit agency in the world by being an engaged employee, keeping myself trained on the latest news and approaches in the industry, and continually seeking out ways to make the passenger experience more enjoyable. Many people spend hours a day commuting on VIA Rail Canada trains, so it's important that I acknowledge this, and make their experience exceptional every time."

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30VIA Rail Canada Interview Questions & Answers

1.At VIA Rail Canada we strive to be the best transit agency in the world. How will you contribute to this goal?

2.Do you have experience in dispatch or radio communications of any kind?

3.What do you know about public transit rules, regulations, and safety compliance?

4.VIA Rail Canada oversees transit operations by use of computer-generated displays, and voice communications. Do you have experience in these areas? If not, do you consider yourself technically savvy?

5.What do you know about VIA Rail Canada and the people we serve every day?

6.Have you ever been involved in writing, preparing, or training Standard Operating Procedures or an Emergency Response Plan?

7.Have you been a regular passenger of VIA Rail Canada? If so, what has been your experience? What did we do well, and what can we improve?

8.How would you handle a passenger complaint?

9.This position is physically demanding. Are you able to meet the physical requirements such as bending, crawling, crouching, lifting, and standing for long periods?

10.Are you aware that, in this role, you risk exposure to physical, electrical, and chemical hazards as well as harsh weather conditions?

11.Are you prepared to present your driver's abstract from all jurisdictions that you have been a licensed driver in the last two years?

12.VIA Rail Canada requires a security clearance check, positive references, and a medical examination before offering employment. Are you willing to comply?

13.Although we have an excellent training program at VIA Rail Canada, we are seeking to hire someone with an intermediate level of experience in our industry. With what types of transportation services are you most experienced?

14.Public transit operates 24/7. Are you willing to meet the scheduling requirements for this position?

15.What do you believe to be the biggest challenge public transit faces today?

16.As a public transit operator, you will meet hundreds of new people every day. In which ways do you embrace diversity?

17.Do you have your air brakes or Q endorsement?

18.In the event of an accident, what procedures would you follow?

19.How will your education help you to succeed in this position with VIA Rail Canada?

20.On a scale of 1-10; how well do you know our city and its infrastructure?

21.What do you know about the VIA Rail Canada training program?

22.Tell me about a challenge in your current job that you have overcome.

23.How would you go about asking for a change in the workplace if you did not like the current approach?

24.When working with the public, emergencies can happen. How will you react to unexpected stress and pressure?

25.At VIA Rail Canada we want to see everyone succeed and grow. If we hire you, how can we support your professional goals?

26.What would you do if your direct supervisor was challenging to get along with, or a poor communicator?

27.It appears that your background is not in public transit. Tell me which transferable skills qualify you for this position with VIA Rail Canada?

28.Every day is different at VIA Rail Canada; which requires patience and endurance. Are you a patient individual by nature?

29.What does exceptional customer service mean to you?

30.VIA Rail Canada employees are trusted to be around passengers with valuables. Sometimes those valuables are left behind. What would you do if you found a purse full of cash left on one of our trains?