Udemy Mock Interview
Practice 33 Udemy interview questions covering edtech innovation, product strategy, and learning platform expertise.
Question 1 of 33
At Udemy, Inc. our business portfolio is diversified which can create a challenging management environment. Are you able to effectively manage unrelated business units?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
The interviewer understands that with Udemy, Inc. being a diverse organization, effective management between business units can be tricky. Assure the interviewer that you are up for the task by giving a specific example of a more challenging leadership role you have held in the past. Briefly discuss the challenge, your approach, the outcome, and what you gained from the experience.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"My first leadership position was with a land services company. We had multiple business units including services for residential and commercial clients. The largest challenge was maintaining the same level of customer service for the residential customers as we did the commercial customers. It took some additional training and mentoring of our existing staff and over time I was able to create a training manual that could be implemented for all business units. The implementation was a success and our customer service feedback improved significantly. One thing I learned from this experience is that even though your business may have lines drawn in regards to services and offerings, all employees should be trained and treated the same. Continuity in management is incredibly important."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Yes, I am able to effectively manage unrelated business units. I do this by keeping expectations and support the same, through all units. In my current role we also take the time to socially integrate everyone so that they feel part of a team, regardless of the formal business structure."
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