28 TD Ameritrade Interview Questions & Answers
Below is a list of our TD Ameritrade interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
1. Why would our clients here at TD Ameritrade want you to be their financial advisor?
How to Answer
As a professional in financial advising, you know that relationships are built on trust and integrity and for the business at TD Ameritrade, this is equally important. For your answer, your interviewer will be looking how to hear how you build trust with your clients to ensure that they are customers for life. In your answer, make sure that trust and integrity are common themes as you discuss how you work with each client's individual needs to build their portfolio.
Written by Ryan Brunner on April 8th, 2020
1st Answer Example
"Looking back on my career to this point, I can say with confidence that my success, and the success of my clients, has been due to my ability to build trusting relationships. My path for building a trusting relationship consists of education, communication and action. I educate each client on a personal level, I set expectations for them and deliver on what I say I'm going to do. If hired for this position here at TD Ameritrade, you'll be hiring a Financial Advisor that will be great at bringing aboard new clients as I have many current clients that I am confident will follow me here."
Written by Ryan Brunner on April 8th, 2020
2nd Answer Example
"Like in any financial advising relationship, confidentiality and integrity are of utmost importance to clients and these are pieces of the relationships with my clients that I hold in the highest regard. My clients know that I can be trusted to safeguard their personal information and use the best resources possible to help make the best decisions for them based on their personal information and situation. I pride myself on the fact that my clients trust me with their personal information and your clients will have this trust in me as well if I'm hired for this position."
2. What software programs do you use in your current work and how adaptable would you say that you are in learning and using new programs?
How to Answer
Overall, your interviewer is simply looking to hear that you have a good grasp on programs to use to make you more efficient in your work and to do this, talk open and honestly about the programs that you currently use and talk about in what context that you use them. If at all possible with this role, try to research what additional programs you may have to learn if given this opportunity to join TD Ameritrade and reassure your interviewer that your computer skills are fluent enough to pickup quickly if needed.
Written by Ryan Brunner on April 8th, 2020
1st Answer Example
"In my current role, I currently use a program called Zendesk that is an interactive customer support tool. When we started to use this tool a little over a year ago, I was very quick to learn and utilize all of the great functions of the program and have since become a trainer for new staff that join our team. As well, I'm very fluent in the entire Microsoft suite of products and would consider myself an expert on the Outlook, Excel and Word programs."
Written by Ryan Brunner on April 8th, 2020
2nd Answer Example
"I consider myself very agile when it comes to using and appreciating the vast amount of software that is available to Financial Advisors today. In my current role, I solely use RightCapital as a financial advising tool with my clients. I really love its ability to help in the budgeting and comprehensive planning processes with my clients. I'm also very familiar with the MoneyGuidePro tool and have used it successfully in the past. If hired for this role, you can consider me an open book when it comes to learning and effectively utilizing any programs needed."
3. How do you stay on top of new trends in the financial services industry?
How to Answer
The interviewer would like to know that your passion for financial services goes beyond your work hours. Do you keep on top of industry news and trends on your off time? Assure the interviewer that you are well immersed in the industry.
1st Answer Example
"I stay on top of financial service trends through a variety of blogs, news sites and financial magazines. My favorite finance news site at the moment is businessinsider.com."
2nd Answer Example
"I believe that it is crucial for me to stay on top of news in the financial services industry if I hope to be a success. I have joined multiple meet up groups to network with industry peers. It has really helped my network and given me insight into how other financial service professionals are making their careers flourish."
4. Our customers rely on our services outside of normal business hours. Are you able to work a flexible schedule if hired for this position?
How to Answer
Because financial clients can be in need outside of the standard 9-5 business hours, this position with TD Ameritrade may require the need for you to be flexible with your schedule to accommodate the business needs of the position. Prior to applying for the position, TD Ameritrade should have posted the expected hours for position for you to have an idea of what will be expected. When answering this question, it is best to be open and honest about what particular needs that you have for expected work hours. As well, it is acceptable to ask follow up questions regarding the work schedule if you need further clarification.
Written by Ryan Brunner on April 8th, 2020
1st Answer Example
"I am able to work a pretty flexible work schedule and have been used to doing this in my current role for the past six years. If I understand the expected hours for this position correctly, it sounds like the standard hours will be 8:00am to 5:00pm on most days with a rotating schedule to help cover evening hours up until 8:00pm and some rotating Saturday coverage as well. Is this correct?"
Written by Ryan Brunner on April 8th, 2020
2nd Answer Example
"Having worked a flexible schedule that included early morning hours and hours into the evening, I am very open to a flexible schedule for this position. The only clarification I would need is how a schedule is determined and when I would find out about upcoming schedules if hired for this position. We do have a young child that we would need to plan daycare schedules for and so my spouse and I could coordinate pick ups and drop offs from daycare. Can you shed light on how scheduling works for this position?"
5. Discuss a time that you worked a client through a difficult financial situation. What were the keys to making it a success for the client?
How to Answer
Your interviewer is posing this question to see how you will handle a situation where a client at TD Ameritrade is working through a difficult time. As you talk about how you managed that situation, your interviewer will be looking to hear that you have the interpersonal skills to be effective from the client's perspective. In your answer, be sure to explain the importance of an empathetic approach with your clients and how that approach helps them get through a difficult time.
Written by Ryan Brunner on April 8th, 2020
1st Answer Example
"During the recession in 2008, I had a very large client call to request that all of his funds be pulled out of the stock market. Knowing that this move was a very poor strategy, I needed him to hear that in most personal and educated way possible. With an active listening approach, I repeated back what he had told me and I reiterated that he wanted to sell them at a low price and hopefully buy them back down the road at a high price. This made the client take a pause and think. This was my opportunity to talk about market history and the odds that his stock prices would rebound over time. He decided to keep his funds in the market at the time and a few years down the road, he called to personally thank me for the sound advice. The fact that I took a personal approach while educating him in the process to make his own decision was the definite key to success in this situation."
Written by Ryan Brunner on April 8th, 2020
2nd Answer Example
"Sometimes in this field, difficult conversations have to be had with clients and when I need to have them, I use a very personal and empathetic approach. A great situation where this happened was with a client that wasn't meeting their personal retirement goals to be done working at age 62. At the point we were working together, she was 55 years old. After a quick assessment of her finances, I talked to her about letting her two kids be responsible for their own college tuition. As a mother, her intuition was to support her children in every way possible but the reality was that it was hurting her own goals. Simply put to her, I told her that there are no loans available for retirement and that she was doing both herself and her kids a favor by taking the route I suggested."
6. Take a couple of minutes to sell this notepad to me.
How to Answer
To be successful in the financial advising field, one top key to success is your ability to sell your service to your clients. For this task, your interviewer will slide a notepad (or other item) to you across the table and ask you to sell it to them. First and foremost, your interviewer will be looking for you to project confidence in your pitch and your ability to find their own needs in what they're looking for in a notepad while you give them your pitch. As you sell them the notepad, be sure that you are confident, creative and that you ask questions of them. Overall, see this question as a fun opportunity to show your advising skills in a very nontraditional way and it will be a success for you.
Written by Ryan Brunner on April 8th, 2020
1st Answer Example
"Well Mr. Jones, I know in your line that you definitely in high need of notepads to help you succeed in your industry and I'm here to show you a new product we have put out to market that can exceed your needs. You'll notice that it features very wide margins that accentuate the note taking procedures for all who use it. You'll also notice that each individual sheet is carefully perforated to make separation from the binding an easy task compared to other notepads. The last feature of our new notepad is that it comes in many different paper colors that suit your needs. If you want, take this sample to your office for a week and put it to use. If you and your staff would make use of it, I can set you up with your first shipment in no time!"
Written by Ryan Brunner on April 8th, 2020
2nd Answer Example
"Mrs. Jones, we at Notepads, Inc. are excited to announce a new line of notepads for our exclusive customers. If you can, tell me a bit about your frustrations with your current line of notepads that you use. Wow, thank you for that. I can tell that functionality, cost and supply are all issues that are of concern and I'm happy to tell you that this fantastic notepad meets your needs with the brightest white paper, narrow ruled, right priced and readily available features. I'd like to talk about you further about pricing and delivery options when you are ready."
7. We want our advising team at TD Ameritrade to be happy and healthy. How do you manage the day to day stress of being a financial advisor?
How to Answer
The daily stressors of a career in financial advising can be burdensome, overwhelming and lead to burnout on the job. To get a sense that you can handle stress in a safe and healthy manner and be able to come to work each day with a clean slate, your interviewer is looking to delve into your personal life a bit to see how you manage stress. When answering, you can certainly talk about the things you do on the job to keep as stress free as possible, but also be sure to talk about the things that you do outside of work to avoid burnout. Point out that you have the resources and ability to care for yourself to keep you at the top of your game on the job.
Written by Ryan Brunner on April 8th, 2020
1st Answer Example
"To begin with on the job, I consider myself very excellent at handling stress. Being a goal oriented person, I find happiness in obtaining goals and consider any necessary stresses in pursuit of a goal healthy. Outside of work, I am a very active person that trains for marathons and spends a lot of time outdoors with my family. I find that these activities help cleanse my mind and heal my body to prepare for a new week on the job."
Written by Ryan Brunner on April 8th, 2020
2nd Answer Example
"When I maintain a healthy diet, exercise regularly and spend as much time as possible outside of work with my children, any unnecessary work stresses are put on the back burner and often relieved immediately. I'm a firm believer in a healthy work-life balance, even though it can be very tough to do in our field. Having the ability to answer a client email or phone call during off hours while unwinding has made our work lives better as well."
8. Pretend an old friend just awoke from a coma that lasted over 30 years. How would you describe the internet to them?
How to Answer
A common tactic used in interviews for Risk Analysts is making you think on your feet. This brain teaser question, or any similar to it, will judge your thoughts processes to come up with an answer rather than what your final answer is as this is a very open ended question. As you provide an answer to this question, make sure that you explain why you are coming up with your answer and your thought process behind them. A solid thought process on your end shows that you can be analytical and while creatively solving problems using your critical thinking skills.
Written by Ryan Brunner on April 8th, 2020
1st Answer Example
"Just like my role as a Risk Analyst, the most important thing that I could do in this situation would be to relate it to everyday things that the person would be familiar with. I would explain that the internet is a combination of television, mail, telephone, the local library and an old computer all put into one place. Each one of those components would help explain things like email, YouTube and all of the other life altering things about the internet. To really throw them for a loop at the end to blow their mind, I'd have to let them know that their local grocery store is also available too!"
Written by Ryan Brunner on April 8th, 2020
2nd Answer Example
"I think that the best way to make it easy to understand would be to start explaining it in its simplest format and then expand from there. I'd draw two neighboring houses and show how the computers in each house can connect to send electronic mail, pictures, videos and information to each other. Then, I'd expand this out over the entire world where we are all connected with all of the feature of the internet. A simplified approach like this is also necessary in our work as Risk Analysts in the financial arena and it really helps people grasp new and very complicated things quickly."
9. If you were having an interaction with a client here at TD Ameritrade and you weren't able to answer their question or solve their problem on your own, how would you handle that situation?
How to Answer
As the forward facing client services representative with TD Ameritrade, you may be asked serious financial or market related questions that either don't know or aren't qualified to answer. In those situations, you will be expected to explain to the customer how that question will be answered and then deliver a timeline on when it can be answered. In the end, the customer wants to know the clear path to ease their mind and it will be your job to do just that.
Written by Ryan Brunner on April 8th, 2020
1st Answer Example
"In my current role in Customer Service with Metropolis' largest automotive dealership, I frequently get asked questions that our sales, finance and service staff have to give the final stamp of approval on in answering customers questions. In these situations, I have a great amount of knowledge where I can prepare the customer for speaking with the right person while also ensuring them that the sales, finance or service staff will provide the final answer. Then, I work quickly to get them to the right person."
Written by Ryan Brunner on April 8th, 2020
2nd Answer Example
"In a situation where I didn't know an answer, I would ensure the client that we have the right staff in place that would be able to help them quickly and efficiently. I would communicate to the customer what the next step would be and if that would be me putting them directly in contact with someone or me taking their contact information and having someone get back to them. In the end, setting the right course and timeline would be important for every customer when I faced this situation."
10. If you noticed that a company's balance sheet was showing increased amounts of accounts receivables, what future impacts to that company would you consider to be feasible?
How to Answer
At the root of this question, your interview will be looking to hear that you understand how the different lines on a company's balance sheet are related to each other. In your answer, be sure to point out your understanding of this as your job as an analyst with TD Ameritrade will rely on your ability to do so.
Written by Ryan Brunner on April 8th, 2020
1st Answer Example
"An organization's lines on a balance sheet all have impact on other lines. In the case that I was made aware of an increase in accounts receivable for an organization, I would note that cash flow could be directly impacted and give a higher chance that the organization didn't have enough money to operate. As well, the reduced value of assets is a real possibility for that organization."
Written by Ryan Brunner on April 8th, 2020
2nd Answer Example
"In reality, an increase in amounts receivable can have both a positive and negative impact. In the short term, accounts receivable show up as current-period revenue and have a positive effect on income statements. But over the long-term, a large increase in amounts receivable has a negative impact on cash-flow for the company."
11. Our clients here at TD Ameritrade expect top-tier service and products and we will expect you to do just that in this role. Have you ever went the extra mile for a client when it wasn't expected? Why did you do so?
How to Answer
TD Ameritrade looks to set themselves apart from their competition by delivering the best service possible in the industry. You, as a customer service professional, are likely used to doing this so in your example, be sure to think about a time where your going above and beyond the call of duty really impacted the overall customer experience. No matter what example you use, be sure to explain why you felt it was important to take that action and what outcomes you are aware that it produced.
Written by Ryan Brunner on April 8th, 2020
1st Answer Example
"A couple of years ago when I was working customer service in retail, a customer was looking for what happened to be a discontinued item of clothing for her sick mother. The easy route would have been to simply look it up, tell her it was discontinued and have her be on her way. What I did was take down the customers contact information and let her know that I could contact our person that handled archived products. If we could track it down, I would be in touch. With a simple phone call, my colleague was able to track the item down from the supplier and have it coordinated to ship directly. We put the customer in direct contact with the supplier and she was as happy as could be. Looking back on that situation, I felt that it was the right thing to do given the situation that the customer was in and knowing she was a loyal customer of ours."
Written by Ryan Brunner on April 8th, 2020
2nd Answer Example
"My current role in hospitality often has me working with very high profile customers that come to our hotel. Last year, a touring manager for a musician contacted me regarding and upcoming stay for the musician. I proactively asked for their dining and entertainment preferences and with that list, I was able to work with our catering staff to ensure we had preferred items on the menus for the nights that he stayed and that we had a customized video game package in the musician's room for the his extended stay. Prior to him leaving, his manager reached out to thank me for the great service!"
12. Every employee with TD Ameritrade is expected to be sales-minded and target driven. Walk me through your experience in sales based roles.
How to Answer
Briefly take the interviewer through your sales based work history. Be sure to highlight your best results. This is where it is very important to know your sales numbers before walking into your interview.
1st Answer Example
"I have been in a sales based role for the past 10 years. With Company A, my best year I finished 125% to quota. With Company B, I began from the ground up and left with a portfolio of business worth $$$. In my last position, with Company C, I was the top grossing financial services employee in our branch at 167% to target."
2nd Answer Example
"At this point in my career I do not have a lot of financial sales related experience; however, I am well versed in a variety of business development and cold calling techniques. I fully understand how to build a sales pipeline and see the importance of building a referrals based business."
13. The clients of a financial firm like TD Ameritrade can display an arrange of emotions when they work with our Client Services team. How would you handle a situation where a client was very angry?
How to Answer
Whether due to a large amount of money lost on the market or a client feels they were ill-advised by an Advisor, your job as a Client Services Representative will at some point or another deal with a very angry client. For this answer, your interviewer will be looking to hear that you do what is necessary to stay calm and stay focused on finding a resolution. If possible, use a specific example of a time you had to do exactly this and explain how effective communication was critical in making the situation right for the client.
Written by Ryan Brunner on April 8th, 2020
1st Answer Example
"As you can see from my resume, I've spent the last three years in customer service relations for a large insurance company. As you can imagine, a large majority of my customer interactions were with upset customers. I've been called names that I can't repeat here in this interview and my key to working through these situations was to remain calm and not take things personally. Like the financial world, the insurance business is a very life altering experience and a loss or damage to an item is very stressful. I tried to put myself in the customers shoes, see things from their perspective and do my best to ease their situation. In this role with TD Ameritrade, these same skills would be vital for me to find solutions or the right person to talk to if needed."
Written by Ryan Brunner on April 8th, 2020
2nd Answer Example
"First and foremost, an active listening approach is the first step to lowering the tension from an angry customer. A couple of months ago, we had a very angry customer come onsite to complain about a defective product that cut his hand pretty badly. The customer came onsite to complain even before receiving emergency care, which was apparent that he needed. First, I let him release his anger and it was not a pretty sight. Then I calmly repeated back what he had said and then explained what our policy allowed me to do at that time. Looking back, my sincere approach and calm demeanor helped calm him down and later that day, my manager had a formal complaint sent to the manufacturer and we were assured that they'd be in contact with the customer."
14. Think back over your career up to today and tell me about the most difficult day on the job you encountered. What made the day difficult and how did you handle that situation?
How to Answer
We've all had our share of difficult days on the job and how we handle those days in particular can really make or break where our careers go in that position or with that company. Think of a particular day ahead of your interview that really outlines your ability to handle adversity and proves that you were able to handle it with grace rather than turning your uniform in and heading home for the day. Another important piece of your answer should be discussing what lessons you learned from that particular day moving forward that you still carry with you to this day.
Written by Ryan Brunner on April 8th, 2020
1st Answer Example
"It's funny that you ask this question because I can honestly say that my worst day on the job happened just a few short weeks ago. Upon arriving to work in the morning, I quickly learned that our entire network was down and we wouldn't be able to work within our CRM or other programs that day. Many of my coworkers were visibly upset and questioning how we would be able to do our jobs that day. Rather than joining the crowd and freaking out about the situation, I huddled our group together to talk about solutions to the workday after we found out that the network likely wouldn't be fully up and running until late afternoon. While some colleagues carelessly went home for the day, I helped brainstorm how we could keep our phone lines open and my boss was very grateful for my efforts that day. Looking back, what made this the most difficult for me was seeing how others responded so negatively over an issue that we had no control over."
Written by Ryan Brunner on April 8th, 2020
2nd Answer Example
"Early in my career, I had a day where my entire office came down with the flu and I was left alone with the receptionist for the day. Being trained and working Financial Advisor, my colleagues also handled market analysis, retirement plans and insurance plans. At first, the receptionist and I went about our business. After being flooded with calls and in-person visits into our office, we connected again to talk about a plan moving forward. We discussed what types of calls she could handle and which ones I would handle and she triaged from there. I made contacted with my personal clients I had scheduled that day to reschedule and we worked well from there. If I couldn't answer a question for a client of one my colleagues, I ensured they knew that my colleague would follow up as soon as possible. Looking back, I learned that on days where you have to break routine like we did then that it was important to make a plan as early in the day as possible."
15. In this role with TD Ameritrade, we will rely on your organized and methodical approach to provide financial analysis reporting. What does your current reporting process consist of?
How to Answer
Providing the clients of TD Ameritrade with detailed reports will be a key part of this position and your interviewer will be looking to gauge your ability to be organized and detailed while also utilizing your critical thinking skills to provide the best reports possible. In your answer, keep a focus on the techniques and tools that you use to do your job in ensuring that clients are receiving the most accurate and detailed reports possible. As well, let your interviewer know that you are willing to learn new ways and new technologies to help onboard yourself to their team quicker.
Written by Ryan Brunner on April 8th, 2020
1st Answer Example
"In my current role, I utilize the Tableau program to provide live, up to date information to my clients. After using a simply built Excel program for many years, Tableau provides beautiful and easy to understand reporting that my clients can take and run with to make important decision. The connections and automations within the program have save me time and effort, allowing me to take on a much more robust client base. If hired for this role here at TD Ameritrade, I also have familiarity with SAS and Spotfire and consider myself a very quick learner if I need to learn a new program."
Written by Ryan Brunner on April 8th, 2020
2nd Answer Example
"When I need to provide reporting to clients or my firm, I ensure that the reporting includes all key risks and valuation. Today, we as Financial Analysts have so many great tools available to us and my current preference is a statistical program like Crystal Ball. When paired with the advance Excel sheets that I have created, and have been commended, my clients are always happy with the insight that I am able to provide."
16. At TD Ameritrade, we pride ourselves on providing the best overall customer experience. Talk about your customer service experience and explain why it will help our clients here.
How to Answer
In the financial services industry, overall client experience is a major predictor of business growth and the team at TD Ameritrade takes the overall client experience seriously. For this question, your interviewer will be looking for you to expand upon your customer service experience past what they can see from your resume. To seal the deal for your interview, try to talk about times that you have went above and beyond the call of duty to provide the best service possible for a customer.
Written by Ryan Brunner on April 8th, 2020
1st Answer Example
"Over the past five years in my current role in customer service, my number one mantra has been to create the most personalized experience possibl for each person. I have done this by taking the time to get to know the customer, find out what their needs are and creating an experience unique to them. Where my time in automotive sales has really prepared for this role with TD Ameritrade is in this approach. If hired for this role, I know that I will be relied upon to use open and honest communication skills, time management skills and to take a empathetic and personalized approach with each client and I can definitely be relied upon to do that."
Written by Ryan Brunner on April 8th, 2020
2nd Answer Example
"In my years in a front facing customer service role, I've prided myself on being the face of the franchise. More often than not, my interactions with customers can be the difference between a repeat customer and a person who never comes back again. To ensure repeat customers, I make sure that I am knowledgeable about our products and services, I'm proactive with their needs and I'm always accountable for any mistakes that are made on my organization's side of things. If given the opportunity to join the team here at TD Ameritrade, I will work hard to be highly educated in your services and be proactive and accountable in every interaction that I have."
17. At TD Ameritrade, we expect our advisors to be available to speak with clients in person, over the phone and through email. What are your experiences in working with clients through different communication methods?
How to Answer
Customer interaction is the name of the game at TD Ameritrade as they rely on excellent customer to service to retain and grow their client base in a cutthroat market. For this question, your interviewer is looking to get a sense of how you use your communication skills to your advantage in your work and how those skills will benefit TD Ameritrade. As you answer and talk about your experiences in communication methods, try to show that you thrive on client interactions and have the ability to be both persuasive and trusted with those interactions.
Written by Ryan Brunner on April 8th, 2020
1st Answer Example
"Looking back on my career, I can honestly say that success as an Advisor is really due to my passion for finance and my desire for interactions with other people. Being a people person at heart, I love working with clients in any way possible. My communication style with clients is to get to personally know them so I can relate my advising to them personally. While I definitely prefer to interact with my clients face-to-face, I do have a lot of experience communicating both over the phone and email as well. If hired for this position, you'll see very quickly that I have excellent writing skills."
Written by Ryan Brunner on April 8th, 2020
2nd Answer Example
"As you can see from my resume, I have taken advanced training courses in public speaking and written communication to help further me in this career field. In my early days in finance and making the move to financial advising, communication skills were my area that needed the most professional development. Today, I am confident in my abilities to work one on one with clients directly in person, over the phone or through email and have experience handling clients in all three ways. In my current role, I'd estimate that over 50% of my interactions are through email with the remaining interactions split between face-to-face meetings and phone calls."
18. Talk about your experiences working with both fellow Analysts and Accountants within your own firm and with external partners. How do you feel that you will be effective in working with our external candidates in this role here at TD Ameritrade?
How to Answer
While you are well aware that your career as a Risk Analyst in the financial industry involves many hours behind a desk and plugging away at a computer, TD Ameritrade will expect that you are an excellent team player with your fellow colleagues. On top of that, you will also have an expectation to be a face of the organization for external clients and stakeholders. While a very open ended question, make sure that you hit on your experiences in working as part of a larger team and explain the skills and personality traits that you'll bring to the table if hired at TD Ameritrade. Then, be sure to talk about your experiences working with clients and how you do so effectively.
Written by Ryan Brunner on April 8th, 2020
1st Answer Example
"While I was drawn to a career as a Risk Analyst by my love of investigation and technical acumen, I am also a people person at heart. In my current role, I feel fortunate that I get to work with and communicate with all levels of my organization each day. If hired for this position here at TD Ameritrade, you'll quickly find that I am sharp, witty, knowledgeable and a great all around communicator. My excellent communication skills start with face-to-face verbal conversation but also extends to written skills as well."
Written by Ryan Brunner on April 8th, 2020
2nd Answer Example
"One of the big draws for me to this role with TD Ameritrade will be the ability to work closely with your clients to help them analyze their risk. In the roles that I've held as a Junior Risk Analyst up to this point in my career, my interpersonal relationships on the job have been with my colleagues, my Senior Analysts and other from my own organization. As you'll see from my letters of recommendation, I've been commended for my ability to effectively communicate risky situations in a clear, concise and understandable manner and I think the future clients I would work with here would benefit greatly from that ability."
19. Tell me about a time where you had to analyze information in order to make a recommendation.
How to Answer
Talk about your attention to detail and sharp focus on data and statistics. If the job requires you to take an analytical approach to solving problems, think back on your experience to offer up an example. Give as much insight into your process to show you are capable of taking an analytical approach to problem-solving.
1st Answer Example
"I worked for a financial firm last year and had a client who was looking for investment recommendations. I gathered data on the stocks they were interested in, sorting through trends and historical data to determine the most promising returns."
2nd Answer Example
"As a financial service professional, I am always analyzing information before creating a path of recommendation for my clients. I am highly skilled when it comes to data analysis. My abilities stem from my statistics and analysis related courses while obtaining my Bachelor's degree in finance."
20. We are looking for the most motivated individuals to join the team here at TD Ameritrade. Where would you like your career to take you in the next five to ten years?
How to Answer
This common interview question put you in a tough spot where you should talk about your ultimate career goals while also balancing the needs of the position that you are interviewing for and the needs of TD Ameritrade. Prior to your interviewer, try to research the job and TD Ameritrade to the point where you can match your career goals with they TD Ameritrade offers. While your interviewer is looking for a long-term fit for the position they are interviewing you for, it is okay to set your sights higher as long as your goals meet that of the organization's goals. If at all possible during your answer, point out that long-term success with TD Ameritrade is vitally important to you.
Written by Ryan Brunner on April 8th, 2020
1st Answer Example
"Now that I am to the midway point of my career, I am looking for my next move to be my final move in finding my work home until I retire. As a successful Financial Advisor today, I want to focus on continuing to grow my skills in advising clients on retirement and private wealth management and it sounds like I'll have that opportunity here at TD Ameritrade. As I continue to grow in my skills and prove my worth to you, a long-term career goal is to be in management where I could oversee the work of Junior Advisors and mentor them towards success."
Written by Ryan Brunner on April 8th, 2020
2nd Answer Example
"A career in risk analysis has been a dream for some time and this opportunity with TD Ameritrade is really my dream job. If hired here, my goal for the next five to ten years would be to continue to hone my skills and help the work of the department to a point where it is growing and becoming more effective. Down the road, I'm really in a position to be an open book when it comes to where my career with TD Ameritrade would go from there."
21. Give me an example of a time that you had to solve a problem without having all of the necessary information at hand to do so. How did you handle that situation?
How to Answer
For this question, your interviewer is looking to test your ability to be analytical and resourceful in a specific situation where you had to dig further to solve a problem. Prior to your interview, try to think of a time in the past where you encountered this specific situation and talk through it by laying out the problem and walking through the step-by-step approach you took to solve the problem. Try to be as detailed you can as you explain how you thought the problem out and worked hard to use the resources you could to help solve the problem. Your interviewer will be relying on these fine details to truly see how you will perform on the job with TD Ameritrade.
Written by Ryan Brunner on April 8th, 2020
1st Answer Example
"Back when I first joined my current organization, I was taking a role that had been vacant for many months and I had to start with a backlog of work along with the regular daily activities. This customer service role included logging daily visitors and calls and the interim rep only kept brief notes. After taking the time to walk through training and getting running on my own, I realized that the current workload wouldn't allow me to catch up on the backlog of work that had been missed. While I had ideas of how to play catch up on the work, I approached my supervisor with a few ideas and we settled on having me log hours from home on our system as overtime to get caught up. I worked with our IT staff on getting set up on our network from home and was more that willing to help out with some extra hours."
Written by Ryan Brunner on April 8th, 2020
2nd Answer Example
"Working for a large financial institution, our advisory staff help cover for each other when we are on vacation, sick or simply out of office for the day. We typically team up in group of three to help provide coverage for each other. A couple of months ago, I fielded a call from a colleague's client while she was away on vacation and completely out of phone coverage. The client had several questions about their personal finances that I couldn't help resolve off the top of my head. I let them know that their advisor was away on vacation but I would take the next hour to research their questions and get back to them shortly. This was a very acceptable path of action to the client and I took the time to get their questions answered quickly."
22. One huge philosophy that we believe in at TD Ameritrade is professional development. How have you worked to develop yourself professionally throughout your career?
How to Answer
In an ever-changing field like financial services, TD Ameritrade knows that professional growth and development is vital to them staying at the forefront of their industry. For this question, your interviewer is looking to ensure that your values surrounding professional development match the values of the company. Use this question as an opportunity for you to highlight the many ways that you grow and develop yourself to be the best that you can be in your career. Highlight any continuing education you have completed, any societies or groups that you belong to and any publications that you read on a regular basis that will prove to your interviewer that you aren't comfortable being stagnant in your career.
Written by Ryan Brunner on April 8th, 2020
1st Answer Example
"I am a firm believer in being a life long learner in my work as a Data Analyst. As technology and times have changed over the course of time, I see it as very important to be learning and changing along with the times. Just over the past two years, the Data Fest and Data Summit national conferences and participation in these events on a yearly basis is super important to me to help me grow and develop."
Written by Ryan Brunner on April 8th, 2020
2nd Answer Example
"In the financial field, I have to stay at the top of my game to compete with other advisors and keep clients happy and flourishing. To do this, I subscribe to and read many of the great publications that are out there. Some of my favorites include the Wall Street Journal, Money magazine and Forbes. I also subscribe to many others. As well, I am a member of NAIFA and I have attended the organization's Congressional Conference on a few occasions."
23. How can TD Ameritrade motivate you on the job?
How to Answer
Every employer should know how each of their employees is best motivated. Talk to the interviewer about the variety of ways in which you are best motivated on the job.
1st Answer Example
"I am best motivated through words of praise and recognition for a job well done. I do like to know that my efforts are noticed. In my current position, we have a leaderboard, and I do like that concept because it creates a healthy bit of personal competition for me as well."
2nd Answer Example
"I am a natural salesperson, so the best way to motivate me is through performance incentives. In my current position, I have been in the president's club for the past three consecutive years. I am highly motivated by the vacation that I am awarded annually."
24. As a professional in the financial services industry, you must have great integrity. Do you consider yourself an honest and trustworthy person?
How to Answer
Due to the sensitive nature of your work, honesty is a core requirement in everything that you do. Assure the interviewer that you are an honest and trustworthy person, worthy of employment with TD Ameritrade.
1st Answer Example
"I have often been told that I am one of the most trustworthy people out there. In addition to being raised to always make the right choice, I have no fear when it comes do delivering honesty. You are more than welcome to check in with my references as well. They will speak highly of my character."
2nd Answer Example
"Integrity is very important in the financial services industry. Yes, I absolutely consider myself to be honest and trustworthy."
25. At TD Ameritrade, our Financial Analysts have to often work under a tight deadline. Talk about a time you had to work under a tight deadline in the past. How did you handle that situation and what made it a success?
How to Answer
The financial field can sometimes be chaotic and stressful for analysts working on high pressure deadlines and the work life at TD Ameritrade is no different. To test how you will perform in these situation if hired for this role, your interviewer will be looking to hear about a time where you did just that. No matter what the situation is that you discuss, be sure to show how you remained calm, focused and on-task to get the job done. Try and stress how you are resourceful and willing to utilize a team effort if necessary.
Written by Ryan Brunner on April 8th, 2020
1st Answer Example
"In my current role, I'm tasked with preparing some reports for our leadership team's bi-weekly meeting. Upon first taking that responsibility, I made sure that I kept myself organized during each work day and saving and prepping relevant information needed for their report. A couple of months ago, I was informed first thing in the morning that the meeting was being moved a week up to later that day due to some conflicts and vacation time for some of the team. Right away, I moved some things on my calendar to make this a top priority. From there, my regular organization of the materials needed made it easy for me to complete my job."
Written by Ryan Brunner on April 8th, 2020
2nd Answer Example
"During my last semester of my MBA program last spring, I was nearing completion of my capstone project. The project was a case study of mergers within the manufacturing industry and was a great overall project to learn from. During the semester, my full-time job I was working to put myself through school was becoming much more demanding and parts of my project got postponed to a point where I was fearing not being able to complete it to the best of my abilities with the final due date approaching. Right away, I rearranged my work schedule to work half time and began plugging away at the final pieces of the project. To complete it, I had to sacrifice some outside weekend events with friends. While sad to do that at first, I learned some great lessons on time management, project management and sacrifice."
26. What types of compensation structures have you worked under in the past and do you have any expectations for this role with TD Ameritrade?
How to Answer
Compensation for Financial Advisors can vary from a straight salary, straight commission, salary plus bonus or a fee-only structure. You can speak openly and honestly to your interview about the types of compensation you have received throughout your career up to this point, but it is always important to do your research on TD Ameritrade and how they pay their advisors when you elaborate on the compensation model that suits you best. In the end, it is important to match your expectations with the compensation structure of TD Ameritrade.
Written by Ryan Brunner on April 8th, 2020
1st Answer Example
"In the current role that I have been in since graduating from college, I started on a base salary for three years guaranteed that also had a bonus structure tied in for performance. At the the end of the three year base salary period, I was moved to a straight commission and have been on that for almost five years now. I am very confident in my ability to be a high performing advisor on commissions and bonuses and find that I have a very high motivation to succeed in this atmosphere."
Written by Ryan Brunner on April 8th, 2020
2nd Answer Example
"As an experience advisor that has spent time working with a large firm, a small independent firm and being self-employed, I have worked on pretty much every pay structure possible for our profession. At the point that I am at in my career with an aging family and grandchildren on the way, a salary plus bonus structure is what I'm seeking during my job search. From what I understand about this position, the compensation you are offering falls within those parameters. Are you able to expand on the bonus structure so I have a better understanding of how it works?"
27. Tell me about the largest financial portfolio you have been responsible for.
How to Answer
Chances are you have gained a lot of momentum through your financial services career; likely being responsible for a larger portfolio every year. Assure the interviewer that you can handle the level of responsibility they are expecting to hand over to you.
1st Answer Example
"My responsibilities have always increased over time and in my last position I was responsible for a portfolio of $$$. Can you share with me the size of portfolio that I would be working with here at TD Ameritrade?"
2nd Answer Example
"I am newer to my financial services career and have worked very hard to develop a strong portfolio this past year. Currently my portfolio is worth $$. What size of portfolio would I be responsible for at TD Ameritrade?"
28. TD Ameritrade strives for client loyalty to keep us running strong into the future. What do you feel are the keys to retaining clients for the long haul?
How to Answer
Businesses in financial advising are constantly pushing the limits to ensure that they retain clients and TD Ameritrade doesn't take client retention lightly. One slip up and a high profile client will be taking their business to a competitor. For this question, your interviewer will be looking to hear that you understand your role in the customer retention equation and how you take pride in that in your everyday work. Make sure to hit on the point that doing the small things, like prompt communication and follow up, go a long way towards keeping clients happy.
Written by Ryan Brunner on April 8th, 2020
1st Answer Example
"I learned a few very important things from a senior mentor early in my career that I still hold near and dear to my heart to this day. First, clients expect me to be responsive to their needs to ensure that they keep their business with me. Because of this, I return phone calls and emails as soon as I can, even if that means in the evening, the early morning or on a Sunday afternoon. These small actions go a long way in showing my clients that I care. Another key to the success of my long-term clients is my ability to set and manage expectations for them. Clients desire to have a plan and know what that plan entails and I pride myself on my ability to work with them to set goals and a plan to achieve those goals."
Written by Ryan Brunner on April 8th, 2020
2nd Answer Example
"Having lost clients in the past that went to another firm, I take that pain personally and do everything I can do to ensure long lasting relationships with my clients. For me, the first key to long term success with my clients is a proactive approach. I don't wait for clients to get in touch with me to make changes to their portfolio, I reach out to them. This action alone shows my clients that I am working for their best interest. Another action I take that shows my worth to my clients are goal tracking and quarterly progress reports that I send out to them. This is particularly helpful for clients that are working with me in their first two years."