Standard Chartered Mock Interview

Practice 27 Standard Chartered interview questions covering global banking, regulatory insight, and client relationship skills.

Question 27 of 27

Give an example of a prior job duty you held that required serious organizational skills. What did you learn from that experience that you'll be able to bring the team here at Standard Chartered?

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Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

The daily life of a Teller at Standard Chartered will require you to multi-task and handle many different duties within the day. You'll need the ability to move from task to task quickly and proficiently and your interviewer knows that the best way to do that is through solid organizational skills. To prove to your interviewer that you will be flexible and able to handle all of the given tasks in a workday, talk about a previous job that required these exact skills. In your answer, try to highlight all of the duties you were required to handle and explain the little things that you did that helped keep you organized and on track while working through each task.

Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

"In my current role as a Customer Service Associate with ABC Sales, I am really the jack of all trades around our office. My duties include being the first line on phone contact for any incoming phone calls to our office, being the first face a customer sees when they walk in the door and managing our general email inbox. During our busier times of the year, I can be flooded with customers on all three channels. To stay on track and focused with each customer, I prioritize the in-person customers first and foremost and then handle incoming phone calls when they arrive. When able to, I triage email inquiries as needed. At times, I utilize a notebook and my Outlook tasks list to jot down notes if I need to put something off for a more urgent matter to ensure that I don't forget it moving forward. Similar to what I'm doing now, I think the hustle and bustle of the bank lobby would require this same ability to jump from task to task with ease and I'm confident in my ability to do so."

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27Standard Chartered Interview Questions & Answers

1.Do you have any experience in handling and working with large amounts of money?

2.Walk me through your thought process when delegating responsibilities to others that you are responsible for. What are the important factors that influence your decisions?

3.What is your experience in managing an overall performance appraisal process for your staff?

4.As a Personal Banker at Standard Chartered, how would you select products to suggest to our customers?

5.What is one way that you would help provide great customer service in our branch here at Standard Chartered?

6.If you were on the job here at Standard Chartered and noticed that a change in process or procedure could be beneficial, how would you approach that with your supervisor?

7.How do you define success?

8.Talk about a time you had to work with a difficult team member. How did you handle that situation and what was the key for you to make things work with them?

9.At Standard Chartered, we pride ourselves on providing the best overall customer experience. Talk about your customer service experience and explain why it will help our clients here.

10.How do you check your work for accuracy?

11.Tell me about a time when you showed integrity in your work.

12.If a customer posed a problem that you were unable to solve on your own, how would you handle that situation?

13.Do you have any experience working with banking teller software?

14.What data entry skills have you accumulated throughout your career and earlier education?

15.How do you respond to problems that require a quick solution?

16.What is the greatest challenge you have faced in your career so far? How did you overcome it?

17.Accuracy is of utmost importance to the customers here at Standard Chartered. Have you ever had a time where you had a to admit to a mistake on the job surrounding accuracy?

18.Tell me about a written project you had to tackle during your career. What skills did you use to ensure that your writing was error free?

19.Tell me about your favorite manager. What did you enjoy most about working with them?

20.How do you work in environments with people who are different from you?

21.If you were having an interaction with a client here at Standard Chartered and you weren't able to answer their question or solve their problem on your own, how would you handle that situation?

22.Our clients here at Standard Chartered expect top-tier service and products and we will expect you to do just that in this role. Have you ever went the extra mile for a client when it wasn't expected? Why did you do so?

23.If a customer at Standard Chartered had increased savings as their main personal financial goal, what steps would you take with them to get them started down the right path?

24.Describe a difficult problem and how you approached it.

25.As a Personal Banker with Standard Chartered, why is providing tailored customer service important? How would you make this a priority if hired for this role?

26.Where do you see yourself in five years?

27.Give an example of a prior job duty you held that required serious organizational skills. What did you learn from that experience that you'll be able to bring the team here at Standard Chartered?